Summary
Work History
Education
Skills
Timeline
Generic

Gayle Cameron

Turin

Summary

Dynamic sales professional with a proven track record at Westendorf MFG, excelling in customer relationship building and service. Skilled in negotiating contracts and implementing effective sales strategies, I consistently exceeded targets while fostering loyalty and repeat business through exceptional customer care. Committed to enhancing client satisfaction and driving revenue growth.

Work History

Salesperson

Westendorf MFG
  • Worked to build relationships with customers and built potential for additional sales.
  • Developed relationships with clients for increased loyalty and repeat business.
  • Boosted sales by consistently engaging with customers and addressing their needs effectively.
  • Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
  • Engaged customers in social conversations to create pleasant and easy shopping experience.
  • Provided exceptional customer service, resulting in numerous positive reviews and referrals.
  • Expanded customer base through targeted prospecting and networking efforts.
  • Negotiated contracts skillfully, securing favorable terms for both company and client.
  • Enhanced product knowledge by attending training sessions and staying current with industry trends.
  • Implemented effective sales strategies to maximize revenue generation.
  • Exceeded monthly targets by diligently following up on leads and closing deals promptly.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Informed customers of promotions to increase sales productivity and volume.
  • Set and achieved company defined sales goals.
  • Built relationships with customers and community to promote long term business growth.
  • Negotiated prices, terms of sales and service agreements.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Met existing customers to review current services and expand sales opportunities.
  • Developed and maintained strong working relationships with professionals within assigned territory.
  • Stayed current on company offerings and industry trends.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Recorded accurate and efficient records in customer database.

Customer Service Representative

Stream/Convergys
2010 - 2019
  • Sgt Bluff, IowaManaged high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Participated in training programs to enhance product knowledge and customer service skills.
  • Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.
  • Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Delivered prompt service to prioritize customer needs.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Followed up with customers about resolved issues to maintain high standards of customer service.

Dietary Manager

Pleasant View Nursing Center
2010 - 2019

Dietary Supervisor

Elmwood Nursing Home
1985 - 2000
  • Managed budgetary constraints effectively, ensuring minimal impact on the quality of meals served to patients.
  • Promoted healthy eating habits among patients through educational programs, workshops, and one-on-one consultations.
  • Optimized resource allocation through careful planning of labor schedules based on staff availability and workload demands during peak times.
  • Collaborated with healthcare professionals to create specialized diets for patients with specific medical conditions or nutritional requirements.
  • Maintained a clean and safe work environment by enforcing strict sanitation guidelines and safety protocols.
  • Improved patient satisfaction by developing and implementing dietary plans tailored to individual needs.
  • Implemented menu rotation schedules that incorporated seasonal ingredients, providing variety while controlling costs.
  • Increased employee retention through effective training, mentoring, and performance evaluations of dietary staff members.
  • Participated actively in hiring new employees for the dietary department – from screening resumes to conducting behavioral and technical interviews.
  • Boosted overall patient satisfaction levels due to timely response rates on special diet requests or modifications.
  • Enhanced kitchen efficiency by streamlining meal preparation processes and introducing time-saving techniques.
  • Ensured compliance with state and federal regulations by staying up-to-date on industry standards and conducting regular internal audits.
  • Conducted regular staff meetings to address concerns, share updates on industry trends, and foster team collaboration within the dietary department.
  • Assisted in the development of hospital-wide nutrition policies to ensure consistency in care across all departments.
  • Developed strong relationships with vendors, negotiating favorable pricing while maintaining quality standards for ingredients used in meal preparation.
  • Continuously evaluated ingredient suppliers'' performance based on their ability to meet quality expectations while adhering to budget constraints.
  • Organized in-service training sessions for dietary staff members, addressing critical topics such as food safety, sanitation procedures, and nutritional guidelines.
  • Implemented a proactive approach to problem-solving within the department by encouraging open dialogue among team members and promoting a culture of continuous improvement.
  • Reduced food waste by implementing inventory control measures and optimizing food storage practices.
  • Facilitated communication between the dietary department and other hospital units to coordinate patient meal delivery times efficiently.
  • Purchased food supplies for department according to budget limitations.
  • Interviewed, hired and trained dietary personnel to provide optimal service.
  • Consulted with dietitians to plan menus appropriate for patient needs.
  • Visited with residents to inquire about satisfaction, quality, and personal preferences.
  • Monitored production to check safety, standardized production and appropriate portioning.
  • Trained new hires in food handling and safety protocols to boost knowledge and performance.
  • Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
  • Monitored food inventory and supplies to prevent waste.
  • Monitored food preparation, production, and plating for quality control.
  • Scheduled and rotated staff for adequate coverage and fair distribution of workload.
  • Controlled food costs and managed inventory.
  • Directed food preparation and cooking activities to meet health and safety standards.
  • Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
  • Supervised food presentation and plating to enhance visual appeal.
  • Maximized team productivity by expertly delegating tasks to kitchen staff.
  • Served consistent portions following recipes and control standards.
  • Coordinated kitchen activities with front-of-house staff for seamless and service.
  • Planned routine upkeep of kitchen equipment and facilities for safe and efficient operations.
  • Planned and executed promotions and special events in close collaboration with management.
  • Controlled expenses and boosted profitability by managing food and labor costs.
  • Directed activities of team of skilled kitchen workers preparing and serving meals.
  • Set and oversaw weekly and special event menu plans.
  • Created new recipes, outlined steps, and training staff on correct preparation.
  • Tracked kitchen performance metrics to monitor progress and identify areas for improvement.
  • Stayed current with industry trends and innovations to boost competitiveness and customer appeal.

Education

West Monona
Onawa, IA

Dietetics -

WIT
Sioux City, IA
1985

Skills

  • Customer service
  • Customer care
  • Relationship building
  • Customer relationship building

Timeline

Salesperson

Westendorf MFG

Customer Service Representative

Stream/Convergys
2010 - 2019

Dietary Manager

Pleasant View Nursing Center
2010 - 2019

Dietary Supervisor

Elmwood Nursing Home
1985 - 2000

West Monona

Dietetics -

WIT