Gayle C’ de Baca
Albuquerque,USA
Summary
Resourceful Human Resources Specialist with over twelve years of comprehensive experience, including six- years at Sandia National Laboratories. Proven track record of fostering positive outcomes through dedicated teamwork, resourcefulness, and a strong analytical aptitude. Adept at identifying process improvements and enhancing communication strategies to drive effective policy implementation. Eager to leverage my expertise to build strategic partnerships that deliver innovative solutions and support organizational goals. Committed to advancing my career in Human Resources while contributing to the success of Sandia's mission.
Overview
16
16
years of professional experience
Work History
HR Operations Generalist- Admin Ops
Sandia National Laboratories
Albuquerque
02.2020 - Current
- Processed over 20 Oracle Service Cloud cases daily, including:
- Acting Manager Assignments: Requested salary determinations and input new salary information.
- Virtual Work Agreements: Ensured geographic differentials for salary and tier levels were reviewed by Compensation.
- Eform Accuracy Review: Verified lateral and functional job transfers, position changes, and adherence to Tier 1 Market Bands EIMS list, seeking additional support from managers as needed.
- Personnel Actions Processing: Managed part-time separations, union salary updates, student transfers, and HR records data entry (name changes, education review, updates, and discrepancies).
- Provided guidance to Managers, HR Business Partners, and Specialists on the Organization Change Notices (OCN) process to ensure policy compliance.
- Analyzed and resolved inquiries efficiently by distributing Knowledge Base Articles to customers for reference on policies and guidance.
- Managed responses to New Mexico Department of Workforce Solutions unemployment claims for the Labs, ensuring timely notification to Managers, HR Business Partners, and E&LR of received documents. Assisted employees affected by fraudulent claims with contact information and documentation resources.
- Spearheaded and mentored two lab-wide Highest Education Degree Discrepancy Audits (Fall 2020 and 2021), enhancing data accuracy and compliance.
HR Operations Specialist- Org Culture and Emp. Experience
Sandia National Laboratories
Albuquerque
05.2023 - 12.2024
- Creation of Confluence resource pages intended to streamline daily operations, conduct training among the team for consistent best practices.
- Developed a comprehensive self-service presentation repository for the 'Grab & Grow Culture Workshop' on behalf of Talent Development, aimed at enhancing employee awareness and education. Defined learning objectives, organized content logically, and incorporated diverse engagement and knowledge opportunities.
- Project Lead for New Employee Orientation to reveal Sandia Culture through engaging educational concepts for both in-person and virtual formats.
- Manage/Event Logistics Lead: Lab Culture events: project planning, defined objectives, adhered to budget, secured logistics, and organized the agenda/questions, including identifying speakers, facilitators. Responsible for After action reviews for best practices and efficiencies.
HR Operations Specialist- Inclusion, Diversity, Equity, Belonging
Sandia National Laboratories
Albuquerque
05.2023 - 12.2024
- Identified, developed a document resource platform for leader and ERG liaison to enhanced efficiency and results in Labs Governance and Employee Resource Groups inquiries.
- Led a Lab-wide compliance campaign for the updated Federal Equal Employment Opportunity poster in response to the Pregnant Workers Fairness Act (PWFA HR008), executing from awareness to completion in 2 months. Collaborated with stakeholders to establish communication objectives, distribution timelines, and developed a Standard Operating Procedure for external audit readiness.
- Project lead for New Employee Orientation- exhibiting Sandia’s Inclusion, Diversity, Equity and Belong to support our workforce and the various missions within Sandia, while highlighting Sandia Behaviors through engaging educational concepts for both in-person and virtual formats.
- Developed and executed a Lab-wide employee engagement event, 'One Mission, One Voice,' in collaboration with coordinated partners. Managed project planning, defined objectives, adhered to budget, secured logistics, and organized the agenda/questions, including identifying speakers, facilitators, and ERG/WIN panelists. Successfully engaged 200 attendees, with 178 participating virtually and 38 in person.
HR Records Support
Sandia National Laboratories
Albuquerque
05.2019 - 02.2020
- Maintain confidential employee records for over 14,000 employees.
- Assisted and processed over 1,900 new hires and over 700 intern hires that onboarded during FY19.
- Collect and process new hires I-9’s for Federal compliance. (980 new hires attended New Employee Orientation for FY19.)
- Weekly data entry for new hires into PeopleSoft for accuracy.
- Process daily over 20+ verifications of employment for internal and external customers.
- Update education profile for current employees into PeopleSoft for tracking purposes.
- Process data change requests (name changes and discrepancies.)
- Spearheaded the current implementation of the digitization of employees I-9’s lab wide. Created a written process and trained cross functionally (HR Records Team and HR Operations Talent Acquisition Team.)
- Perform weekly destruction of 150-200 termed employee’s I-9’s to comply with Federal guidelines.
- Partnered with the Supply Chain to help implement digitization of the No Pre-Arrangements forms.
- Gathered necessary documentation for annual external audit with KMPG.
Assistant- HR-Organizational and Professional Development
UNM Hospitals
Albuquerque
08.2017 - 05.2019
- Coordinated all aspects of logistics for weekly new hire orientation for 40+ employees.
- Weekly onboarding of new managers and assigning appropriate trainings to their class curricula.
- Created monthly training schedule for new executives.
- Granted credit for professional growth classes for all leadership and exporting completion reports.
- Coordinated all aspects of logistics for quarterly Leadership conferences for over 1000 attendees.
- Prepared bi-weekly Kronos timecards and entered timecard edit sheets.
- Prepared requisition purchase order requests for annual budgeted items.
HR Access Team-Compensation Tech
UNM Hospitals
Albuquerque
11.2015 - 08.2017
- Processed up to 50 employment separations within the HRIS system per week.
- Audited salary calculations offered to new hire candidates for accuracy.
- Audited weekly new hire employee hiring documents for accuracy.
- Maintained over 6,600 employee personnel requests for name and address changes.
- Provided guidance on UNMH HR policies to employees and assisted them with navigating internal intranet system.
- Performed audits for 20+ employees filing exempt W4’s for federal compliance.
- Processed 40-50 supervisor changes weekly for departmental transfers for entire UNMH organization.
- Exported reports to identify employees missing direct supervisors and department and allocated appropriately.
- Primarily responsible for training managers how to enter employees’ goals and the routing approval process for annual evaluations.
- Created tip sheets and developed computer class sessions for leadership to help better understand the annual evaluation process.
Excel Staffing-Benefits Temporary Assignment
UNM Hospitals
Albuquerque
10.2015 - 11.2015
- Assisted employees with navigation of the Benefits web page and contact numbers of health providers within the hospital health plan.
- Prepared weekly new hire packets for Benefits Orientation for up to 40 new hires.
Diabetes Clinic- Outpatient Clerk
UNM Hospitals
Albuquerque
04.2010 - 09.2010
- Verified and made corrections to ensure accuracy with over 40 patient demographic records daily.
- Verified health insurance eligibility and restrictions to include prior authorization and referrals.
HR Customer Service Specialist
UNM Hospitals
Albuquerque
03.2009 - 04.2010
- Provided computer-based one-on-one classroom environment training to over 60+ managers and their employees to assist them in gathering and interpreting patient satisfaction survey information for goal attainment and well as trends within the industry.
- Researched and dispensed UNMH survey data (employee, physician, and patient satisfaction scores) and reported the results to Hospital Administrators, Managers, and department employees during monthly staff meeting.
Education
B.B.A. - Human Resources
University of New Mexico, anderson School of Management
Albuquerque, NM01.2008
Professional Skills Series - Work Force Training
Central New Mexico Communtiy College
01.2024
Skills
- Oracle Service Cloud
- PeopleSoft
- EMIS FileNet
- EBI Portal
- Microsoft Office Suite
- Advanced Excel
- PowerPoint
- Internal audits
- Project management
- Training and development
- Sandia HR Solutions
- Case management
- Relationship building
- Stakeholder engagement
- Problem identification
- HR problem resolution
- Policy guidance
- Cross-functionality communication
- Collaboration
- Instructional design
- Agile Scrum principles
Security Clearance
Active (DOE) L Security Clearance
References
- Anelisa Behlmaren, Performance Engagement Specialist, Sandia National Laboratory, 505-220-7657
- Matt Suazo, Human Resources Specialist, Sandia National Laboratory, 505-379-7553, mjsuazo@sandia.gov
- Valerie Jimenez, Human Resources Specialist, Sandia National Laboratory, 505-221-0724 (work), 505-363-2885 (personal)
Volunteer Experience
- Lead Trainer, Effective Presentations, Talent Development, 2 days
- Observer, Negotiation Opportunity, Employee Labor Relations
Timeline
HR Operations Specialist- Org Culture and Emp. Experience
Sandia National Laboratories
05.2023 - 12.2024
HR Operations Specialist- Inclusion, Diversity, Equity, Belonging
Sandia National Laboratories
05.2023 - 12.2024
HR Operations Generalist- Admin Ops
Sandia National Laboratories
02.2020 - Current
HR Records Support
Sandia National Laboratories
05.2019 - 02.2020
Assistant- HR-Organizational and Professional Development
UNM Hospitals
08.2017 - 05.2019
HR Access Team-Compensation Tech
UNM Hospitals
11.2015 - 08.2017
Excel Staffing-Benefits Temporary Assignment
UNM Hospitals
10.2015 - 11.2015
Diabetes Clinic- Outpatient Clerk
UNM Hospitals
04.2010 - 09.2010
HR Customer Service Specialist
UNM Hospitals
03.2009 - 04.2010
B.B.A. - Human Resources
University of New Mexico, anderson School of Management
Professional Skills Series - Work Force Training
Central New Mexico Communtiy College
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