Gayle Clark
Customer service
Oklahoma City,OK
Summary
Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.
Overview
10
10
years of professional experience
Work History
Pharmacy Help Desk
OptumRx Pharmacy Svcs
Oklahoma City, Oklahoma
09.2022 - 05.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Completed day-to-day duties accurately and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Assisted with customer requests and answered questions to improve satisfaction.
Dispatcher Office Assistant
Bob Rodgers wrecker service
Oklahoma City, Oklahoma
07.2013 - 09.2023
- Organized and maintained filing systems for documents related to the dispatch office.
- Verified accuracy of orders prior to dispatch by double-checking all relevant details.
- Monitored radio communications between drivers, supervisors and dispatchers.
- Assisted with training new hires on dispatcher procedures and protocols.
- Provided customer service support to clients seeking assistance with transportation services.
- Updated driver profiles with current contact information and certifications.
- Processed invoices for payment from vendors supplying goods or services to the dispatch office.
- Scheduled appointments for vehicle inspections, repairs or servicing as needed by dispatchers.
- Performed administrative duties such as photocopying, faxing documents and ordering supplies.
- Assisted dispatchers in answering phone calls, emails and other inquiries.
Assistant Manager
Dollar General Store
Bethany , OK
01.2019 - 08.2023
- Communicated regularly with customers to gain insights into their needs.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Established processes for monitoring customer satisfaction levels.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Created reports on sales trends, inventory levels, and financial data.
- Maintained up-to-date knowledge of company products and services.
- Ensured compliance with safety regulations and company policies.
- Collaborated with management on developing strategic plans for achieving business goals.
- Supervised daily operations including scheduling shifts, assigning duties.
- Resolved conflicts between team members in an effective manner.
- Managed customer service inquiries and complaints in a timely manner.
- Coordinated with other departments to ensure smooth flow of operations.
- Monitored employee attendance records, timekeeping, and payroll information.
Education
GED -
Guthrie High School
Guthrie, OK05-1990
Skills
- Task Prioritization
- Microsoft Office
- Data Management
- Interpersonal Communication
- Calm Under Pressure
- Active Listening
- Remote Office Availability
- Dependable and Responsible
- Troubleshooting
- Friendly, Positive Attitude
- Flexible and Adaptable
- Multitasking Abilities
- Self-Motivated
- Problem-Solving
- Critical Thinking
- Decision-Making
- Good Telephone Etiquette
- Excellent Communication
- MS Office
- Cultural Awareness
Timeline
Pharmacy Help Desk
OptumRx Pharmacy Svcs
09.2022 - 05.2023
Assistant Manager
Dollar General Store
01.2019 - 08.2023
Dispatcher Office Assistant
Bob Rodgers wrecker service
07.2013 - 09.2023
GED -
Guthrie High School
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