Microsoft Word, Excel, Access, Power Point, ATRRS,
GAYLE HENSLEY
San Antonio,Texas
Summary
With over 30 years of experience in the financial and insurance industry, as well as the education sector, I have developed a diverse skill set that allows me to excel in various roles. Holding a Group 1 license and working as an Instructional Assistant and Register Technician, I have honed my organizational skills and ensured smooth business operations. Thriving in fast-paced environments, I effortlessly juggle multiple tasks and adapt to changing circumstances.
Overview
35
35
years of professional experience
Work History
Registrar Technician Contractor METC Ft Sam
Monbo Group International (contracting Company)
02.2023 - 11.2024
- Company Overview: Department of Defense
- Work alongside 7 other METC Registrars as a team
- Student population Army, United States Air Force and Navy personal
- Create Certificates for Graduation
- Enter all work into appropriate Spread Sheets
- Make sure all grades are in and and locked down
- Upheld HIPAA and PII regulations and standards for protecting student information.
- Organized, reviewed, and filed paperwork for secure recordkeeping.
- Greeted every guest with personable approach and provided knowledgeable service.
- Ensured accurate student records by diligently maintaining and updating information in the database.
- Verified paperwork accuracy
- Updated computer system with latest information to keep records current and accurate.
- Improved data integrity by conducting regular audits of student records and making necessary corrections
- Reduced errors in transcript processing through careful attention to make sure all grades are in the system
- Facilitated seamless course enrollment for students with timely processing of requests and effective communication.
- Promoted adherence to FERPA regulations by implementing strict confidentiality protocols when handling sensitive student information.
- Prepared balanced course schedules, student rosters and class lists.
Registrar Technician Contractor METC Ft Sam
WebHead Technologies, Contracting Company
04.2018 - 01.2023
- Company Overview: Department of Defense
- Work alongside 7 other METC Registrars as a team
- Student population Army, United States Air Force and Navy personal
- Create Certificates for Graduation
- Enter all work into appropriate Spread Sheets
- Make sure all grades are in and and locked down
- Upheld HIPAA and PII regulations and standards for protecting student information.
- Organized, reviewed, and filed paperwork for secure recordkeeping.
- Greeted every guest with personable approach and provided knowledgeable service.
- Ensured accurate student records by diligently maintaining and updating information in the database.
- Verified paperwork accuracy
- Updated computer system with latest information to keep records current and accurate.
- Improved data integrity by conducting regular audits of student records and making necessary corrections
- Reduced errors in transcript processing through careful attention to make sure all grades are in the system
- Facilitated seamless course enrollment for students with timely processing of requests and effective communication.
- Promoted adherence to FERPA regulations by implementing strict confidentiality protocols when handling sensitive student information.
- Prepared balanced course schedules, student rosters and class lists.
Specialist Technician/Transcripts & Records Management/Swim Coach
NORTHSIDE ISD
08.2015 - 04.2018
- Work directly with the public providing Transcripts, Immunization Records, Verification of Graduation Letters and Entry/Withdrawal documents as requested by students, parents, NISD staff and Colleges/Universities
- Work as Swim Coach I work with children of all ages and adults to learn to swim for pleasure or competition
- Answer incoming calls and walk-in’s as needed
- Enter all transactions into data base
- Create letter of Graduation Verification and Attendance/Entry Withdrawal
- Research through all databases and warehouse records to find school documents
- Receive payment for documents via credit cards, cash, money orders or checks
- Run credit card report daily
- Prepare checks, money orders and cash for deposit weekly
Homebound/Section 504-Department Secretary
NORTHSIDE ISD
08.2013 - 03.2015
- Provide secretarial support to Homebound Lead, 504 Lead, Homebound support staff including 5 teachers
- Answer all incoming calls for Homebound and Section 504
- Establish and maintain all Homebound student fills
- Maintain database on Homebound students with all student educational data
- Maintain 504 student fills with protocols
- Handle all requests for 504/dyslexia documentation copied and given out
- Maintain documentation for outgoing 504/dyslexia files sent out to student, parents or other entities
- Work with parents, teachers, administration and staff answering questions and problem solving issues
- Maintain budget in Munis, Smart Find Express, ESPED and Eschool Plus as needed for both departments
- Enter all teacher time into lotus notes and reconcile any problems issues that arise
- Maintain campus teacher data base
Instructional Assistant
NORTHSIDE ISD
09.2012 - 08.2013
- Work on and off campus one on one with an Autistic student as well as students in class and on campus
- Work with students in the community teaching employment skills and transitional life skills
Senior Client Service Associate
MORGAN STANLEY SMITH BARNEY
10.2007 - 12.2011
- Provide administrative support to 5 Financial Advisors
- Duties include: direct and front line contact with client and all aspects of client services
- Maintain client accounts, documents, and disbursements and handle any problems or questions from the client
- Responsible for maintaining compliance standards to ensure compliance with all local, state and federal regulatory agencies
- Coordinate operation work flow for multiple financial advisors
- Coordinate whole seller presentations for the branch
Senior Administrative Assistant/ Retail Division Supervisor/REIT and Financial Planning Processing/ HR Benefits Administrator/Licensing Administrator
INVESTMENT PROFESSIONALS, INC
05.2004 - 10.2007
- Provide administrative and management support to the Region 5 Sales Manager, President/CEO and Internal Affairs/HR Director
- Supervise sales assistants in the retail division
- Maintain commissions for all REIT's sold throughout the firm
- Handled all benefits for new, changing and departing employees
- Assisted the VP of Insurance Divisions with firm with insurance licensing
- Duties include; provide sales support for the Region 5 Division manager, opening new accounts with clients, check disbursements, receive checks, build portfolio reports showing cost basses, quarterly reports, travel planning, scheduling of all appointments for boardroom or clients
- Hiring, supervising and maintaining employee records for all sales assistants in retail division, team building, scheduling and all aspects of office management
- Preparing REIT paperwork for processing for REIT companies
- Processing firm wide commissions and fees
- IPO marketing throughout the firm and all reports when IPO is complete for the firm and fund company
- Building employee packages, enroll new employees in all elected benefits, withdraw all terminated employees from elected benefits, make any changes in benefits during the year, audit all benefits firm wide, build employee handbook, help with all HR training presentations
- Assist the Insurance Division with registered representatives calls, state insurance licensing for the firm, firm wide registered representatives, established selling agreements, made appraisals on life insurance policies, help reps with online annuity and life insurance purchases, document firm wide licenses, update website with fixed annuity rates and rep agent numbers
Elementary Principal Secretary/Administrative Assistant/Instructional Assistant
NORTHSIDE ISD
08.1999 - 05.2004
- Worked directly with the principal of Ward Elementary school from the opening of the new school in May 2003
- Assisted the Executive Director of Elementary and Secondary Education with parent, student and public communication
- Assisted campus disseminator with database entry on Microsoft access as well as an instructional assistant working one on one and in a group with handicapped students
Education
High School -
Ray High School
Corpus Christi, TX05-1981
Skills
- Administrative Support
- Scheduling & Event Coordination
- Human Resource Functions
- Office Management
- Problem Identification & Resolution
- Budgeting & Financial Affairs
- Team Building & Leadership
- Interpersonal Communications
- Maintaining documents and records
- Multitasking Abilities
- Problem-solving abilities
- HIPAA Compliance
- Admissions and registrations
- Transcript evaluation
- Critical Thinking
- Multi-tasking
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 5 staff members.
- Collaborated with team of 5 coronate a Regional meeting in Los Vegas, NV for broker development .
Software
Timeline
Registrar Technician Contractor METC Ft Sam
Monbo Group International (contracting Company)
02.2023 - 11.2024
Registrar Technician Contractor METC Ft Sam
WebHead Technologies, Contracting Company
04.2018 - 01.2023
Specialist Technician/Transcripts & Records Management/Swim Coach
NORTHSIDE ISD
08.2015 - 04.2018
Homebound/Section 504-Department Secretary
NORTHSIDE ISD
08.2013 - 03.2015
Instructional Assistant
NORTHSIDE ISD
09.2012 - 08.2013
Senior Client Service Associate
MORGAN STANLEY SMITH BARNEY
10.2007 - 12.2011
Senior Administrative Assistant/ Retail Division Supervisor/REIT and Financial Planning Processing/ HR Benefits Administrator/Licensing Administrator
INVESTMENT PROFESSIONALS, INC
05.2004 - 10.2007
Elementary Principal Secretary/Administrative Assistant/Instructional Assistant
NORTHSIDE ISD
08.1999 - 05.2004
High School -
Ray High School
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