Gayle-lee Wong
Waipahu,HI
Summary
To seek and maintain full-time or part-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
2
2
years of professional experience
Work History
Substitute Teacher
Nanaikapono Elementary School
08.2023 - Current
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Organized and cleaned teaching areas after daily use to maintain high standards for returning teachers or other substitutes.
- Supervised lunchroom and recess activities.
- Kept accurate and current attendance records and assignment sheets to maintain file compliance.
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
- Provided one-on-one support for students with learning disabilities, enabling them to excel in their coursework.
- Boosted student engagement with interactive lessons, incorporating real-world examples and hands-on activities.
Medical Assistant
Aloha Medical Clinic
07.2023 - 02.2024
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in clinic's commitment to quality care.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
Reservation Agent
Alaska Airlines
07.2022 - 06.2023
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Fully remote work from home answering phones for guest booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Improved customer satisfaction by promptly addressing inquiries and providing accurate information regarding reservations, cancellations, and modifications.
- Informed clients of essential travel information, such as travel times, transportation connections, medical, and visa requirements to facilitate quality service.
- Monitored customer reviews and feedback to maintain satisfaction and provide superior customer service.
- Provided customers with information about availability and pricing.
- Answered and assists over 50 guests in 8 hr. work day.
Education
High School Diploma -
Waianae High School
Waianae, HI05.2003
Skills
- Adaptable
- Organizational abilities
- Lesson Planning
- Customer Engagement
- Reservation software
- Phone Etiquette
- Typing Speed
- Telephone reservations
Timeline
Substitute Teacher
Nanaikapono Elementary School
08.2023 - Current
Medical Assistant
Aloha Medical Clinic
07.2023 - 02.2024
Reservation Agent
Alaska Airlines
07.2022 - 06.2023
High School Diploma -
Waianae High School
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