Gayle Miles
Glendale,AZ
Summary
Dynamic Patient Navigator with a proven track record at Circle the City, enhancing patient satisfaction through effective communication and crisis intervention. Skilled in community resource navigation and relationship building, I empower clients to achieve their health goals while ensuring confidentiality and compliance. Committed to continuous improvement and compassionate care.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
34
34
years of professional experience
Work History
Patient Navigator
Circle the City
02.2025 - Current
- Assisted patients in navigating healthcare systems and accessing necessary services.
- Coordinated appointments and follow-up care to enhance patient experience and continuity of care.
- Provided education on health resources and community services available to patients.
- Resolved patient inquiries efficiently, ensuring swift communication with healthcare providers.
- Supported patients in managing their mental and emotional well-being through active listening, empathy, and appropriate referrals to specialized care providers.
- Documented patient interactions and maintained accurate records in electronic health systems.
- Collaborated with interdisciplinary teams to support comprehensive patient care plans.
- Streamlined communication between patients and healthcare providers for enhanced care coordination and timely treatment.
- Assisted patients in scheduling doctor and healthcare appointments.
- Participated in regular team meetings, huddles, staff meetings and quality improvement projects to improve patient care.
- Coached patients on self-advocacy.
- Maintained detailed records of all patient interactions in accordance with privacy regulations and organizational policies.
- Fostered strong relationships with local service organizations to expand available resources for patient referrals.
- Participated in case conferences with interdisciplinary teams to review patient progress and adjust interventions as needed.
- Conducted follow-up calls to assess patient satisfaction and gather feedback for service enhancement.
- Evaluated patient navigation programs for effectiveness, leading to targeted improvements and innovations.
- Enhanced patient satisfaction by providing comprehensive support and guidance through their care journey.
- Enhanced patient compliance with treatment regimens through motivational interviewing and supportive counseling.
- Improved patient understanding of treatment plans with clear, compassionate communication.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Provided excellent customer service to patients and medical staff.
- Answered incoming calls, scheduled appointments and filed medical records.
- Responded to inquiries by directing calls to appropriate personnel.
Housing Case Manager
Central Arizona Shelter Service
12.2017 - 02.2025
- Coordinated housing placements for clients, ensuring timely access to resources and support.
- Developed individualized case plans addressing client needs and goals effectively.
- Facilitated client referrals to mental health services, employment programs, and community resources.
- Conducted regular follow-ups with clients to monitor progress and adjust case strategies as needed.
- Built strong relationships with local landlords to increase available housing options for clients in need.
- Assisted clients in developing budgeting skills and financial planning strategies necessary for maintaining stable housing situations longterm.
- Established partnerships within the community to address various barriers faced by clients seeking stable housing opportunities, such as employment or mental health support services.
- Improved client housing stability by developing individualized case management plans and providing ongoing support.
- Monitored and tracked client progress through comprehensive case notes, utilizing data to inform program evaluation efforts and adapt services as needed.
- Empowered clients to make informed decisions related to their housing needs by conducting comprehensive assessments and providing tailored guidance.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Streamlined case management processes for increased efficiency and effectiveness with thorough documentation practices.
- Contributed to the overall success of the housing program by participating in regular staff meetings, sharing feedback and suggestions for improvement.
- Advocated on behalf of clients during housing negotiations, securing favorable leases and rental agreements for long-term success.
- Developed effective time-management skills while juggling multiple caseloads concurrently without sacrificing quality of care provided.
- Promoted a positive work environment by collaborating effectively with colleagues, sharing knowledge, and offering assistance when needed.
- Provided crisis intervention services as necessary to ensure client safety while addressing urgent issues related to shelter or transitional living arrangements.
- Increased client satisfaction levels by consistently providing compassionate, culturally sensitive support throughout the housing process.
- Maintained up-to-date knowledge of best practices in homeless service provision through continuous professional development opportunities such as trainings or conferences attended regularly.
- Reduced homelessness rates in the community by successfully placing clients in permanent, affordable housing options.
- Assisted patients in accessing housing, financial assistance and other community resources.
- Maintained detailed records of patient progress, documentation of services and case notes.
- Managed caseload to satisfy multiple patients with diverse needs.
- Developed partnerships with community organizations to expand services and referrals.
- Participated in interdisciplinary care conferences to discuss patient care plans and referrals.
- Coordinated patient discharge planning and follow-up care.
- Conducted in-home visits to provide supportive services.
Case Manager
Milwaukee Women's Center
07.1992 - 07.2017
- Coordinated case management services to ensure client needs were effectively met.
- Developed individualized service plans based on comprehensive assessments and client goals.
- Facilitated communication between clients, healthcare providers, and community resources to enhance support networks.
- Monitored progress of clients' cases, adjusting plans as necessary for optimal outcomes.
- Implemented best practices in case documentation to improve accuracy and compliance with regulations.
- Advocated for client rights and access to necessary services within various agencies and organizations.
- Coordinated referrals to community resources and support services for clients.
- Facilitated client assessments to identify needs and establish service plans.
- Developed and implemented individualized case management strategies for diverse populations.
- Monitored client progress and adjusted treatment plans as necessary to ensure effectiveness.
- Provided crisis intervention and support to clients in high-stress situations.
- Collaborated with multidisciplinary teams to optimize client outcomes and service delivery.
- Advocated for client's rights and access to essential services within the community network.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
- Fostered open lines of communication with clients'' families and support networks, involving them in the case management process as appropriate.
- Strengthened relationships with community organizations to increase access to supportive resources for clients in need.
- Promoted a safe environment for vulnerable populations by reporting suspected abuse or neglect.
- Advocated for clients in legal settings, ensuring their rights were protected and voices heard.
- Managed crisis situations with empathy and professionalism, ensuring client safety and continuity of care.
- Facilitated workshops on life skills, contributing to improved self-sufficiency of clients.
- Negotiated with landlords and housing agencies to secure stable housing for clients, significantly reducing homelessness.
- Increased client satisfaction through diligent follow-up and personalized support.
- Facilitated crisis intervention sessions to support victims of domestic violence.
- Developed and implemented safety plans tailored to individual client needs.
- Collaborated with law enforcement and legal entities to ensure victim advocacy.
- Consulted and advised on methods for screening and intervening in domestic violence situations.
- Provided crisis intervention services to domestic violence victims, ensuring immediate support and guidance.
- Facilitated support groups for domestic violence survivors, creating a safe space for sharing experiences and healing.
- Improved safety for domestic violence survivors by developing and implementing comprehensive safety plans.
- Participated in multidisciplinary team meetings aimed at addressing complex cases involving multiple service providers.
- Assisted clients in developing long-term goals related to housing stability, employment opportunities, childcare arrangements.
- Documented client progress and activities in accordance with agency policies and procedures.
- Assisted clients in developing and setting realistic goals to promote positive change.
- Participated in professional development and training opportunities to enhance clinical skills.
- Administered assessments to identify clients' needs and establish treatment plans.
Education
No Degree - Accounting
Danville Area Community College
Danville, IL01-1980
Skills
- Grief support
- Community resources
- Community advocate
- Confidentiality
- Teamwork
- Customer service
- Teamwork and collaboration
- Attention to detail
- Punctual and hardworking
- Calm and effective under pressure
- Multitasking
- Reliability
- Critical thinking
- Team collaboration
- Caring and empathetic
- Active listening
- Adaptability and flexibility
- Verbal and written communication
- Decision-making
- Reliability and dedication
- Documenting and recording information
- Relationship building
- Communicating to patients and families
- Patient confidentiality and data security
- Scheduling appointments
- Self motivation
- Goal setting
- Professionalism
- Administrative and office support
- Crisis intervention
- Continuous improvement
- Building rapport and credibility
- Explaining policy and procedures
Accomplishments
Received employer of the month from CASS 2018
Received employer of the year from Milwaukee Women's Center 1998
2002 Bruce Vento Distinguished Service Award from Minnesota Coalition for the Homeless and the National Coalition for the Homeless
Timeline
Patient Navigator
Circle the City
02.2025 - Current
Housing Case Manager
Central Arizona Shelter Service
12.2017 - 02.2025
Case Manager
Milwaukee Women's Center
07.1992 - 07.2017
No Degree - Accounting
Danville Area Community College