Gayle Neumann

Kong, Inc. is a hyper-growth startup that develops software for open-source platforms and cloud services to manage, monitor, and scale APIs and Microservices.

• Founding Documentation Manager responsible for building and managing team of writers to design, create, and single-source technical documentation and new doc site.
• Hire, manage, and mentor team of writers, empowering them with tools and support they need to be effective and efficient in developing comprehensive user documentation.
• Provide vision and direction to take docs to the next-level, based on product roadmap, key metrics, ongoing releases, special projects, improvements, and customer needs.
• Manage development and releases of open-source and enterprise documentation for Kong's on-prem, cloud, and hybrid-cloud products.
• Partner with product managers, engineering, customer support, growth team, marketing, sales engineering, and field engineering to create effective processes and to collaborate in creating meaningful documentation.
• Significant decrease in customer support calls through improvement of user documentation.

Splunk is used for monitoring and searching through big data. It indexes and correlates information making it searchable and possible to generate alerts, reports and visualizations.

• Primary writer for Splunk's IT Service Intelligence (ITSI), Splunk App for Infrastructure, Splunk Insights for Infrastructure, and Splunk Light (on-prem and cloud).
• Designed and developed entire documentation set for the new product Splunk App for Infrastructure and Splunk Insights for Infrastructure product. Released alpha through GA releases, with ten releases in eleven months.
• Co-wrote Splunk ITSI "Integrate Splunk App for Infrastructure with ITSI" guide.
• Wrote complex topics for distributed deployments, clustered environments, AWS configurations, and universal forwarder configurations.
• Primary writer on Splunk Light product, an introductory subset of Splunk Enterprise.

Zimbra is an open source server and secured customer software for messaging and collaboration.

• Managed team of international and domestic writers, including Knowledge Base/Community Manager.
• Collaborated with our Knowledge Base Manager to develop the Zimbra Tech Center.
• Responsible for all aspects of planning and overseeing documentation deliverables.
• Documentation suite included 18 guides and three online help systems.

VMware, Inc. provides cloud and virtualization software and services. Developed documentation for:

• Horizon Data, a file-sharing application for the enterprise. The product compares to Dropbox, provides secure data syncing and sharing for end users across all devices while allowing IT to retain control of corporate data and define data sharing policies.
• Horizon Workspace, and enterprise mobility management software that provides users with a single workspace for their data and applications, accessible from any device.
• Zimbra, a messaging and collaboration software.

Network Equipment Technologies (NET) designed, developed and manufactured telecommunication equipment for multi-service networks and associated services used by carrier, enterprise, and government organizations. Developed documentation for:

• NetMS, a browser based integrated element management system used for network management.
• VX Series, a multi-service voice switch with any-to-any gateway functionality enabling enterprise VoIP solution.
• Promina Series, a multi-service access platform for WANs, voice, and data applications.
• Promina NX Series, an IP-enabled platform, providing high-grade data transfer between SANs and WANs.
• Promina Broadband Access Shelf, a multi-service for ATM switching, IP routing, and Ethernet termination, with hybrid IP and ATM architecture.