Gayle Perks
Madison
Summary
Dynamic Office Manager with a proven track record at Pye Barker, excelling in operational efficiency and customer service. Expert in office management and organizational skills, I enhanced team productivity and streamlined workflows. Adept at financial record maintenance, I successfully improved billing processes, ensuring timely payments and client satisfaction.
Experienced with office administration, including managing daily operations and ensuring smooth workflows. Utilizes organizational and leadership skills to maintain efficiency and support team productivity. Knowledge of office software, scheduling, and resource allocation to drive operational success.
Overview
14
14
years of professional experience
Work History
Office Manager
Pye Barker
06.2024 - Current
- Managed office supplies inventory, ensuring timely replenishment and cost efficiency.
- Implemented filing systems that improved document retrieval times and organization.
- Developed office protocols that enhanced operational efficiency and streamlined workflows.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Assisted in onboarding new employees, providing training on office procedures and policies.
Commercial Service Manager
Allstar Fire Protection
01.2024 - 06.2025
- Managed day-to-day operations of fire protection services, ensuring compliance with safety regulations.
- Developed training materials for staff on fire safety protocols and equipment usage.
- Led team meetings to communicate updates, share best practices, and foster collaboration among technicians.
- Increased profitability by analyzing and improving upon existing pricing strategies and service packages.
Executive Administrative Assistant
Allstar Fire Protection
06.2021 - 01.2024
- Streamlined office processes, enhancing efficiency in document management and reporting.
- Supported project management efforts by organizing meetings and tracking action items.
- Mentored junior administrative staff, fostering skill development and knowledge sharing within the team.
- Maintained confidentiality when handling sensitive information, protecting company interests and employee privacy.
- Developed and maintained filing systems, improving retrieval times for important documents.
- Handled administrative tasks such as expense report processing or invoice reconciliation efficiently; allowing executives to focus on high-priority responsibilities without distraction.
- Managed inventory levels for office supplies, reducing waste while guaranteeing availability when needed.
- Managed budgets and expenses, maintaining financial records for accurate reporting and analysis.
- Managed full-cycle collections processes to improve cash flow and reduce overdue accounts.
- Developed and implemented strategies for effective debt recovery, enhancing overall departmental performance.
- Coordinated vendor relationships to ensure timely delivery of materials.
- Developed and maintained comprehensive records of vendor contracts and agreements.
- Managed invoice processing and approval workflows to ensure timely payments.
- Conducted reconciliations of vendor statements to maintain accurate financial records.
- Implemented process improvements that enhanced operational efficiency in accounts payable functions.
- Streamlined accounts receivable processes to enhance cash flow and reduce outstanding balances.
- Led team in resolving customer billing inquiries, improving satisfaction and retention rates.
- Collaborated with cross-functional teams to optimize payment terms and credit policies.
Administrative Assistant
Allstar Fire Protection
10.2017 - 06.2021
- Coordinated office operations to enhance workflow efficiency and support team objectives.
- Managed scheduling, ensuring optimal allocation of resources for project deadlines.
- Developed and maintained filing systems, improving document retrieval times for staff.
- Assisted in preparing reports and presentations, streamlining communication with clients.
- Developed strategies to minimize delinquency rates through proactive account follow-up.
Personal Banking Manager
Bank Of America
10.2011 - 09.2017
- Led personal banking team to enhance customer service quality and satisfaction.
- Developed and implemented strategic initiatives to improve product offerings and outreach.
- Trained and mentored staff in banking regulations, compliance standards, and best practices.
- Analyzed customer data to identify needs and tailor financial solutions effectively.
- Handled weekly, monthly, quarterly audits for multiple locations.
Education
No Degree -
Fairmont State University
Fairmont, WVHigh School Diploma -
Grafton High School
Grafton, WV06-2000
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Data entry
- Clear oral/written communication
- Billing
- Administrative support
Timeline
Office Manager
Pye Barker
06.2024 - Current
Commercial Service Manager
Allstar Fire Protection
01.2024 - 06.2025
Executive Administrative Assistant
Allstar Fire Protection
06.2021 - 01.2024
Administrative Assistant
Allstar Fire Protection
10.2017 - 06.2021
Personal Banking Manager
Bank Of America
10.2011 - 09.2017
No Degree -
Fairmont State University
High School Diploma -
Grafton High School