GAYLE SMOCK
Ontario,CA
Summary
Experienced Senior Accountant successful at cultivating effective working relationships at all levels while driving improvements to budget administration, expense tracking and forecasting of future financial needs. Proven track record of performing work ethically while maintaining integrity of all financial data.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Senior Accountant
Opuzen Design
01.2016 - Current
- Prepared monthly journal entries and reconciliations.
- Reconciled accounts and created documents for monthly closure procedures.
- Reconciled balance sheets and streamlined best practices for balance sheet processes.
- Handled month-end and year-end end finances by managing and reporting fixed assets and other data.
- Assisted in internal and external audits by preparing necessary documentation and responding to auditor inquiries.
- Completed year-end closing processes with controllers and external auditors.
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
- Prepared vendor invoices and processed incoming payments.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Submitted cash and check deposits and generated cash receipts to record money received.
Customer Service Rep / Project Management
IMPACTenergy
07.2023 - 04.2025
- Working with Vendors - Placing PO's, quoting, pricing, follow up on customer order.
- Tracking orders - freight forwarders / UPS & Fedex
- Invoicing Customer / collecting payments
- Sending Quotes to customers
- Setting up new relationship accounts with Vendors
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
Certificate -
GOOGLE PROJECT MANAGEMENT
01.2023
BS - HEALTH CARE ADMINISTRATION
University of Pheonix
05-2027
Skills
- HOSPITALITY / RESIDENTIAL
- CUSTOMER SERVICE
- SALESFORCE
- QUICKBOOKS
- COMPUTER LITERACY
- PROJECT MANAGEMENT TOOLS
- STRONG COMMUNICATION
- Financial reporting
Personal Information
Title: Senior Account Manager
Timeline
Customer Service Rep / Project Management
IMPACTenergy
07.2023 - 04.2025
Senior Accountant
Opuzen Design
01.2016 - Current
Certificate -
GOOGLE PROJECT MANAGEMENT
BS - HEALTH CARE ADMINISTRATION
University of Pheonix
Similar Profiles
Gabrielle BurikGabrielle Burik
Inside Sales Manager at Design Public GroupInside Sales Manager at Design Public Group
Pallabi GangulyPallabi Ganguly
Senior Design Executive II at Space Design, Design Cell- Asian PaintsSenior Design Executive II at Space Design, Design Cell- Asian Paints
Chris PHAMChris PHAM
Structural Engineer at CMEA444 – Multidisciplinary Engineering Design (Sheahan Bridge Design project)Structural Engineer at CMEA444 – Multidisciplinary Engineering Design (Sheahan Bridge Design project)
Ana CoronaAna Corona
Training Specialist at VARP,IncTraining Specialist at VARP,Inc
ANKIT PATELANKIT PATEL
Manager at Capri Inn MotelManager at Capri Inn Motel