Gayle Harvey
Peoria,AZ
Summary
Dynamic manager at USAA with a proven track record in strategic decision-making and effective team leadership. Enhanced customer satisfaction through prompt dispute resolution and developed a strong company culture. Skilled in analytical problem-solving, I successfully controlled costs while driving employee engagement and maximizing performance.
Overview
18
18
years of professional experience
Work History
Manager
USAA
03.2006 - 07.2024
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
- Maintained professional, organized, and safe environment for employees and members.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved marketing to attract new customers and promote business, while mitigating risk and protecting the brand and reputation of the company.
Education
Master of Science - Public Administration
Western International University
Phoenix, AZMaster of Science - Business Administration And Management
Grand Canyon University
Phoenix, AZSkills
- Strategic decision-making
- Effective time management
- Effective team leadership
- Member support
- Developing professional relationships
- Analytical problem-solving
Timeline
Manager
USAA
03.2006 - 07.2024
Master of Science - Public Administration
Western International University
Master of Science - Business Administration And Management
Grand Canyon University
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