Salesforce
Gaylen Remley
Orange County,United States
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
10
10
years of professional experience
Work History
Front Desk Coordinator
Fitness International LLC
09.2024 - Current
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Scheduled appointments in computer system.
- Used to maintain and update records of internal data using CRM.
- Supported new members by facilitating connections with established participants and smooth integration into activities.
- Investigated and resolved customer inquiries and complaints quickly.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Researched accounts and completed due diligence to resolve collection problems.
- Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
Luxury Sales Representative
Bloomingdale's
02.2023 - 11.2023
- Built relationships with customers and community to promote long term business growth.
- Cultivated and managed a portfolio of high-net-worth clients, leveraging AI-driven personalization tools to achieve a 10% quarterly increase in average transaction value
- Consulted with vendors to supply accurate product and service information.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Assisted with recruitment, training and development for a highly effective sales team.
- Achieved or exceeded company-defined sales quotas.
Luxury Beauty Stylist
Nordstrom
10.2021 - 02.2023
- Processed payments, entering sales in register for prompt customer service.
- Maintained counter and display areas for cleanliness and organization.
- Met sales goals, supporting organizational health through consistent and reliable service.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.
- Followed up with customers to increase satisfaction with purchases and services.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
Customer Service Coordinator
Ulta Beauty Inc.
02.2017 - 02.2020
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Established team priorities, maintained schedules and monitored performance.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Spearheaded a 24% increase in Net Promoter Score (NPS) within the first 30 days in the role
Marketing Administrative Assistant
HatchBeauty
09.2014 - 10.2016
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Promoted team productivity by keeping supplies organized and well-stocked.
- Updated and maintained confidential databases and records.
- Screened personal and business calls and directed to appropriate party.
- Proofread marketing collateral ahead of printing to eliminate errors.
- Updated spreadsheets with statistical, financial and non-financial information.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
Education
High School Diploma -
Varina High School
Henrico, VASkills
- Reception oversight
- Supervising staff
- Credit and collections
- Customer and client relations
- Business operations support
- CRM proficiency
- Data-driven decision-making
- Staff development plans
- Skilled in Microsoft Office
Affiliations
- Newport Beach Chamber of Commerce
Software
Microsoft Office
POS
CRM
Timeline
Front Desk Coordinator
Fitness International LLC
09.2024 - Current
Luxury Sales Representative
Bloomingdale's
02.2023 - 11.2023
Luxury Beauty Stylist
Nordstrom
10.2021 - 02.2023
Customer Service Coordinator
Ulta Beauty Inc.
02.2017 - 02.2020
Marketing Administrative Assistant
HatchBeauty
09.2014 - 10.2016
High School Diploma -
Varina High School
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