Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
Gaylene Hills

Gaylene Hills

Identity And Access Management
Buckeye,AZ
Every problem is a gift—without problems we would not grow.
Tony Robbins

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

  • Strong skill set working between the business and IT. Over 16 years providing guidance, troubleshooting and communicating between end user and IT team leading to resolution. Responsible for provisioning and de-provisioning end users. Launching monthly access certification campaigns in SailPoint to ensure users are in the right level of least privilege based on role.
  • Seasoned Technical Trainer with 11 years of experience managing technology training requirements and curriculum to meet skills-development initiatives. Detail-oriented when working with team to outline, process and provide resources to meet technical goals. Organized approach to streamlining and compiling complex documentation and instruction programs. Knowledgeable oversight and tracking of technology sector.
  • Proficient admin knowledge of the following applications - MedHOK (Authaccel), EncoderPro, Milliman Care Guidelines (CareWebQI), ClaimLogiQ, Service Now, SailPoint
  • Proficient software knowledge: Word, Excel. Visio and PowerPoint.

Overview

27
27
years of professional experience

Work History

Identity & Access Management

Blue Shield Of California
Rancho Cordova, CA
06.2007 - Current
  • Onboard new users, submit tickets or provision access to applications I managed.
  • Complete assigned tasks through Service Now/Service Marketplace. Provision, de-provision, troubleshoot and resolve incident tickets.
  • Worked with business partners to balance requirements, security, and risk reduction. Identified applications for automation. Collaborate with the automation developers to build and test the automation process to ensure security and access requirements are met.
  • Onboard applications into SailPoint. Responsible for campaign management working with the business to assure least privilege access based on a user's role. Applied effective time management techniques to meet tight deadlines
  • Identified issues, analyzed information, and provided solutions to problems. Subject Matter Expert for applications identified at risk with internal audit. Propose and execute security enhancements as needed.
  • Created and maintained policies and procedures for security technologies and business guidelines (DLPs).
  • Worked effectively in fast-paced environments.
  • Trained and mentored junior staff members, providing guidance and direction.
  • Demonstrated leadership skills in managing projects from concept to completion.
  • Traveled to client sites to provide training and testing

Senior Technical Trainer

Blue Shield Of California
El Dorado Hills, CA
01.1996 - Current
  • Compiled IT training and assessment resources based on understanding of technical processes and skills-development needs.
  • Oversaw technical documentation, instruction and evaluation to meet IT education initiatives.
  • Blended traditional learning approaches with existing and new technologies and used variety of learning tools to create and deliver learning programs that produced results.
  • Cultivated customized curriculum and course content to address organizational technology training mandates.
  • Led syllabus preparation based on detailed breakdowns of technical concepts.
  • Updated training coursework and requirements according to group and technology changes.
  • Acted as second-tier technical resource for helpdesk and assisted with answering technical questions.
  • Built and maintained professional relationships with vendors and suppliers.
  • Provided coaching and mentoring to employees.
  • Trained and mentored hundreds of new personnel hired to fulfill various roles.
  • Developed and implemented successful onboarding program.
  • Developed lesson plans, instructional materials and written practice tests for clinical and non-clinical training courses.
  • Worked with vendors to customize courseware to accommodate business needs.
  • Coordinated training schedules across sites with supervisors and managers to optimize training initiatives and work-flow management
  • Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
  • Facilitated virtual, in-person and blended learning sessions.

Education

High School Diploma -

Thornton High School , Thornton, CO
09.1983 - 06.1985

Skills

Category growth

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Work Availability

monday
tuesday
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Timeline

Identity & Access Management - Blue Shield Of California
06.2007 - Current
Senior Technical Trainer - Blue Shield Of California
01.1996 - Current
Thornton High School - High School Diploma,
09.1983 - 06.1985

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Gaylene HillsIdentity And Access Management