Summary
Overview
Work History
Education
Skills
Timeline
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Gaylene Ucker

Gaylene Ucker

Orem,Utah

Summary

Highly motivated sales associate with extensive customer service and sales experience. Results-driven sales professional adept at driving increased revenue, enhancing the buying experience, and elevating company profile within targeted markets. Recognized consistently for outstanding sales performance and excellence in customer service.

Overview

28
28
years of professional experience

Work History

Barnwood Wall Creation and Installation

Use it again wood
06.2014 - Current
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Negotiated prices, terms of sales and service agreements.
  • Professionally install and custom fit to the customers needs.
  • Built productive relationships with customers to establish trust, rapport and increase satisfaction.

Business Owner/Operator

Use It Again Wood
01.2011 - Current
  • Fencing removal for clients, cleaned up debris, hauled it all away.
  • Supervised field crews to maximize quality and work efficiency.
  • Sales of reclaimed fencing. use of social media to promote sales.
  • Conferred with customers to understand needs and finalize sales.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Sustained safety protocols, ensuring proper, cost-effective and safe handling and usage of equipment and materials.

Sales Executive

Professional Marketing International
01.2007 - 07.2009
  • Used cold calling and networking to sell products and services.
  • Sourced new sales opportunities through inbound lead follow-up.
  • Gauged client and customer interests and needs with surveys and networking techniques.
  • Identified customer needs by asking questions and advising on best solutions.
  • Drove sales of company products and services by meeting with customers using strategic and organized approach.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.

Sales Coach,Supervisor

Convergys Call Center
12.1996 - 02.2004
  • Led team to exceed sales quotas for outbound calls and managed team to drive and develop solutions to close sales by identifying and eliminating objections.
  • Monitored and evaluated team member performance and collaborated to create developmental plans to drive improved performance.
  • Wrote call scripts and created call-handling strategies and procedures to improve performance, results and customer satisfaction.
  • Guided outbound call center sales team members by coaching, training and delivering direct instructions and assistance in client acquisition.
  • Coached, developed and motivated team to achieve revenue goals.
  • Supported sales team members to drive growth and development.

Education

Utah Valley University
Orem, UT

GED -

Brigham Young University
Provo, UT
05.1981

Skills

  • Friendly, Positive Attitude
  • Sales Presentations
  • Active Listening
  • Relationship Building
  • Organizational Skills
  • Good Work Ethic
  • Payment Processing
  • Objection handling
  • Revenue Generation
  • Sales closing

Timeline

Barnwood Wall Creation and Installation

Use it again wood
06.2014 - Current

Business Owner/Operator

Use It Again Wood
01.2011 - Current

Sales Executive

Professional Marketing International
01.2007 - 07.2009

Sales Coach,Supervisor

Convergys Call Center
12.1996 - 02.2004

Utah Valley University

GED -

Brigham Young University

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Gaylene Ucker