Gaylinne Kenney

• Greeted guests with friendliness and professionalism.
• Worked in close collaboration with team members to ensure customers received high-quality service.
• Trained new hires to sll aspects of service
• Checked identification of guests to verify age requirements for alcohol purchase.
• Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
• Served high customer volumes during special events, nights, and weekends.
• Adhered to state laws regarding alcoholic beverage services and customer regulations.
• Kept bar presentable and well-stocked to meet customer needs.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
• Followed alcohol awareness procedures for preventing excessive guest intoxication.
• Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
• Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
• Upsold menu items to customers, driving up per sale revenues and maximizing profits.
• Prepared custom drink orders by accurately measuring and mixing house ingredients.
• Tracked bar stock levels and promptly replenished low materials to prevent shortages.
• Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
• Kept bar stocked with liquors, juices and garnishes for drinks.
• Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
• Prepared garnishes by evenly slicing and pitting fruits.
• Assisted with inventorying beverage stock and bar supplies.
• Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
• Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
• Mixed unique and interesting cocktails for customers, including bar specials.
• Bussed and reset tables to keep dining room and work areas clean.
• Used slow periods to restock supplies, ice, trays, and delivery bags.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Set positive tone for entire dining experience as first point of contact for incoming guests.
• Served food and beverages promptly with focused attention to customer needs.
• Resolved customer complaints promptly and professionally to maintain positive reputation.
• Maintained clean and organized dining areas to uphold restaurant hygiene standards.
• Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.

• Setting up and stocking bar, condiments, garnishes, mixing and serving beverages, draft beer, bottled beer, assorted snacks and merchandise sales.
• Video poker and credit card cashiering, including maintaining tabs in a high volume setting.
• Assisting in preparing pre-mixed house specialty drinks and shots, craft cocktail creations and specials
• Assisting guests with jukebox, pool and foos ball tables, when necessary, while serving regulars with prompt, friendly, if not, entertaining service
• Assisted in inventory, ordering, receiving
• New hire training
• This began as a fill-in position and developed into a steady, yet temporary, schedule.m

• Planned and coordinated logistics and materials for board meetings, committee meetings, and staff events.
• Trained and supervised employees on office policies and procedures.
• Opened and properly distributed incoming mail to promote quicker response to client inquiries.
• Completed daily logs for management review.
• Served as corporate liaison for finance, IT, and marketing departments.
• Managed data and correspondence to secure information across complex landscapes of organizational departments.
• Directed automation of office procedures such as correspondence management, recordkeeping and online communications.
• Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.
• Assisted clients with daily living needs to maintain self-esteem and general wellness.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
• Built strong sales team through careful hiring, training and managing practices.
• Developed site-level strategic plans focused on delivering increased EBITDA, free cash flow and organic sales growth.
• Planned and carried out marketing activities to agreed budgets, sales volumes, values and timescales.
• Used computerized data management systems to organize immense datasets and coordinate care details for large patient bases.
• Used [Software] to prepare daily and monthly reports regarding claimed tips, alcohol usage and overall sales to cross-reference with accounting.
• Processed sales transactions with point of sale system, upselling loyalty program and private label credit cards.
• Used knowledge of career opportunities, labor market trends and global economics to assist students in understanding marketable abilities and career interests.
• Demonstrated creativity and resourcefulness through the development of innovative solutions.
• Developed strong communication and organizational skills through working on group projects.
• Acted as a team leader in group projects, delegating tasks and providing feedback.

• Basic bartending and service bartending responsibilities including stocking, cleaning, bar-backing/ beverage serving, as needed, providing guests with prompt and friendly beverage service, while developing a familiarity with regular guests, providing information of promotions, give-a-ways, food venue hours & menus, etc.
• Micros cashiering, Hot Dog preparation and sales, including in-house credit/players cards procedures
• Training new hires

• Full service Bartending, food service, Room Service, Greeting, Seating, bussing, food service, including suggestive selling, in a fast paced high volume hotel restaurant.
• Micros cashiering, including in-house guest room charge and meal voucher procedures, desert and soup/salad buffet preparation and stocking, cleaning

• Full service, table-side fine dining serving, bartending, including wine sales, manual orders and calculations, credit card sales, take-out orders, stocking, cleaning, setting tables, prep and pantry cooking, lobster weighing, sales, preparations, dessert, soup and salad preparations and service

Full service bar including frozen drinks, Wine sales and service

• Made friendly conversation with customers to provide enjoyable dining experience.
• Checked identification cards for proof of age prior to serving alcohol beverages.

Full service restauran with table side service