Gaylord Hamm
Victoria,TX
Summary
Dedicated and organized financial professional with outstanding relationship-building and problem-solving skills. Driven to exceed expectations and operate effectively in fast-paced, high-pressure environments. Self-motivated team player adept at cultivating partnerships and building lasting relationships across all demographics and management levels. Dynamic and reliable with exceptional customer service and communication skills. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
16
16
years of professional experience
Work History
Water Treatment Operator
Clean Chemistry
Mildand , TX
10.2023 - Current
- Monitored and improved efficiency of processes, team performance, and customer service.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Guided employees on understanding and meeting changing customer needs and expectations.
- Responded to information requests from superiors, providing specific documentation.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Monitored and adjusted water treatment operations in accordance with established procedures.
- Maintained records of operation, including chemical dosages, flow rates, residuals, and other parameters.
- Performed laboratory tests on raw and treated water samples to ensure adherence to safety standards.
- Calibrated pumps and valves to regulate the flow of chemicals into the water supply system.
- Troubleshot operational issues involving mechanical components of the systems.
- Managed inventory of chemicals used in the water treatment process.
Operations Manager
Guard1 Services
Houston, TX
03.2020 - 09.2023
- Developed and implemented operational procedures to ensure quality standards are met.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
- Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
Firefighter/EMT
Forsyth Township
Gwinn, MI
06.2009 - 03.2020
- Assisted in responding to emergency calls, assessing situations, and providing necessary medical aid.
- Maintained firefighting equipment, including hoses and ladders, on a daily basis.
- Performed search and rescue operations in hazardous environments.
- Provided educational presentations regarding fire prevention techniques to local schools and businesses.
- Participated in training drills and exercises to maintain proficiency in fire suppression tactics.
- Operated specialized equipment such as pumps, aerial ladder trucks, and hazardous material units.
- Extinguished fires using water hoses, chemical extinguishers, smoke ejectors, and other tools.
- Responded quickly to hazardous materials incidents by containing spills or leaks with appropriate protective gear.
- Evaluated incident scenes for possible victims requiring medical attention or evacuation assistance.
- Prepared detailed reports concerning all activities at emergency scenes.
- Administered emergency treatment and medical care to people injured in accidents and fires.
EMT-Basic
Upper Penninsula Health Systems
Marquette, MI
06.2008 - 03.2020
- Assisted in providing medical care to patients with a variety of illnesses and injuries.
- Evaluated patient condition by taking vital signs, listening to their concerns, and performing physical exams.
- Provided emergency medical treatment at the scene of accidents or other medical emergencies.
- Transported ill or injured persons to medical facilities using ambulance equipment and techniques safely and efficiently.
- Administered medications according to physician instructions and protocols.
- Provided basic life support including CPR, AED use, airway management, oxygen administration.
- Assisted in maintaining vehicle inventory and restocking supplies as needed.
- Communicated with dispatchers regarding patient information and transport destinations.
- Educated patients on proper pre-hospital care techniques such as splinting or applying pressure dressings for bleeding control.
- Maintained accurate records of patient care services provided in accordance with documentation guidelines.
- Ensured that all necessary paperwork was completed accurately according to departmental protocol.
- Responded quickly and effectively during times of crisis or extreme stress.
- Collaborated with physicians, nurses, paramedics, firefighters, police officers, hospital staff members, family members and other healthcare professionals when caring for patients.
- Operated specialized equipment such as ventilators, cardiac monitors and defibrillators and strhers.
- Utilized critical thinking skills to assess situations rapidly while making sound clinical decisions.
- Managed multiple tasks simultaneously while remaining calm under pressure.
- Participated in continuing education programs to maintain certification requirements.
- Assessed emergency situations and prioritized medical care for patients.
- Remained level-headed and proactive during emergency situations.
Education
Bachelor of Science -
Northern Michigan University
Marquette, MI05.1995
Skills
- Customer Service
- Customer Retention
- Health and Safety Compliance
- Incidents Management
- Inventory Management
- Logistics Oversight
- Performance Reporting
- High-Pressure Environments
- Client Relations
- Staff Training and Development
- Management
- Troubleshooting and Problem Solving
Timeline
Water Treatment Operator
Clean Chemistry
10.2023 - Current
Operations Manager
Guard1 Services
03.2020 - 09.2023
Firefighter/EMT
Forsyth Township
06.2009 - 03.2020
EMT-Basic
Upper Penninsula Health Systems
06.2008 - 03.2020
Bachelor of Science -
Northern Michigan University
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