Gay Lynn Lassetter

Work History

Front Desk Medical Receptionist

US Physical Therapy

04.2022 - 11.2023

Checked patient insurance, demographic, and health history to keep information current.
Helped patients complete necessary medical forms and documentation.
Coordinated patient scheduling, check-in, check-out and payments for billing.
Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
Organized paperwork such as charts and reports for office and patient needs.
Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
Adhered to strict HIPAA guidelines to protect patient privacy.
Coordinated appointment reminders for patients via phone calls or email notifications, reducing no-show rates.
Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
Increased accuracy in data entry tasks by regularly updating patient demographics and insurance information.
Enhanced patient satisfaction by consistently providing friendly and efficient service at the front desk.
Managed multi-line phone system and pleasantly greeted patients.
Provided administrative support to medical staff, assisting with various clerical tasks as needed.
Assisted with insurance verification tasks, expediting the billing process for both patients and providers.
Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
Improved office efficiency by organizing and maintaining accurate patient files and records.
Provided vital support during peak hours by efficiently handling walk-ins, check-ins, and appointment scheduling duties.
Facilitated smooth office operations by managing multi-line phone systems and directing calls to appropriate staff members.
Served as a liaison between patients and healthcare providers, ensuring clear communication of necessary information.
Expedited patient registration processes by gathering necessary paperwork from new arrivals promptly upon their arrival at the front desk.
Used computer programs and registration systems to schedule patients for routine and complex procedures.
Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
Maintained a well-stocked reception area, creating a welcoming atmosphere for patients upon arrival.
Proactively addressed potential conflicts or problems in appointment scheduling, resolving issues to ensure seamless patient experiences.
Reduced errors in medical recordkeeping by meticulously reviewing documentation for accuracy before filing or distributing it.
Assisted patients experiencing difficulties navigating online patient portal, troubleshooting issues and providing guidance as needed.
Completed clerical duties and tasks for clinic administration.
Collaborated with other team members on specific projects aimed at improving overall office organization and workflow efficiency.
Streamlined appointment scheduling processes, resulting in reduced wait times for patients.
Transcribed phone messages and relayed to appropriate personnel.
Completed patient referrals to other medical specialists.
Maintained current and accurate medical records for patients.
Supported office staff and operational requirements with administrative tasks.
Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
Notified manager of incidents and potential incidents relating to patients and staff for swift action.
Invoiced patients accurately in line with charging guidelines.
Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Performed various administrative tasks by filing, copying and faxing documents.
Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
Obtained payments from patients and scanned identification and insurance cards.
Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Completed administrative patient intakes with case histories, insurance information and mandated forms.
Prepared and processed patient referrals and transfer requests.
Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
Processed medical insurance claims and payments.
Greeted visitors and initiated triage processes for clients to streamline patient flow.
Answered phone calls and messages for Number-physician Type medical facility, scheduling appointments, and handling patient inquiries.
Managed office logistics by scheduling appointments, maintaining files and collecting payments.
Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
Organized and maintained patient chart filing system to promote quick data finding for staff.
Managed office bookkeeping with insurance billing and patient payments.
Assisted with medical coding and billing tasks.
Placed new supply orders, managed inventory and restocked clerical spaces.
Conducted patient intake interviews, recording and documenting relevant information.
Registered and verified patient records before triage with most up-to-date information.

Director of Church Nursery

Monument Baptist Church

08.2012 - 01.2022

Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
Worked closely with organizational leadership and board of directors to guide operational strategy.
Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
Monitored office workflow and administrative processes to keep operations running smoothly.
Monitored and coordinated workflows to optimize resources.
Established departmental performance goals and provided feedback for underperforming areas.
Facilitated cross-functional collaboration for improved decision-making processes within the organization.
Improved project efficiency with strategic planning, resource allocation, and time management practices.
Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
Evaluated company documentation to verify alignment with regulatory requirements.
Negotiated favorable contracts with vendors for reduced costs and improved service quality.
Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
Evaluated employee performance objectively using established metrics, leading to fair compensation adjustments based on meritocracy principles.
Monitored expenditures to mitigate risk of overages.
Oversaw supply chain functions to verify inventory levels and budget adherence.
Evaluated scripts to identify creative strategies and resource needs.
Trained and guided team members to maintain high productivity and performance metrics.
Assisted in recruiting, hiring and training of team members.
Interacted well with customers to build connections and nurture relationships.
Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Reported issues to higher management with great detail.
Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Managed purchasing, sales, marketing and customer account operations efficiently.
Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
Implemented innovative programs to increase employee loyalty and reduce turnover.
Supervised creation of exciting merchandise displays to catch attention of store customers.

Certified Surgical Technologist

Houston Methodist Hospital

11.2006 - 01.2010

Anticipated surgeons needs and handed instruments and supplies to surgeons during procedures.
Setup operating and surgery rooms by preparing equipment and supplies for upcoming procedures.
Demonstrated adaptability when faced with emergency situations or unexpected complications during surgeries, providing prompt support to surgical teams.
Expedited surgery room turnover times by swiftly preparing operating rooms for subsequent surgeries, maximizing efficiency within the department.
Assisted surgeons in complex procedures, ensuring efficient completion and minimized complications.
Reduced surgery time by effectively anticipating surgeon''s needs and providing timely assistance.
Enhanced patient safety by maintaining a sterile surgical environment and adhering to strict protocols.
Gathered and set up equipment, tools, and supplies and arrange instruments according to surgeons' preferences or instruction.
Ensured proper handling of specimens during surgeries, aiding in accurate diagnostic results for patients.
Evaluated procedure needs and set up equipment, tools, supplies, and instruments.
Mentored junior staff members on proper techniques and best practices within the field of surgical technology, promoting professional growth among peers.
Performed accurate instrument counts, preventing potential surgical complications due to retained items.
Created unobstructive operative fields by using retractors, sponges, and suction and irrigating equipment.
Contributed to reduced infection rates by diligently practicing proper sterilization techniques for instruments and equipment.
Delivered exemplary assistance and support to surgeons during general, gynecological, orthopedic, neurological, and plastic surgery procedures.
Collaborated closely with interdisciplinary teams for optimal patient care throughout the entire perioperative process.
Streamlined workflow by organizing instruments efficiently on the back table according to procedure requirements.
Prepared instruments for terminal sterilization and reset surgical suites for next procedure.
Created safe operating environments for invasive and non-invasive procedures.
Supported colleagues by serving as a resource on surgical technology best practices, fostering a collaborative work environment.
Collected, prepared and disposed of medical specimens.
Introduced new staff members to training protocols regarding operating room procedures, infection control, safety standards, and overall facility policies.
Expanded knowledge of surgical procedures through continuous professional development, staying current with industry advancements.
Achieved consistent performance evaluations through dedication to excellence in patient care, teamwork, and adherence to established protocols.
Maintained high infection control standards.
Controlled bleeding during procedures by applying hemostatic clamps, suture ligatures and electrocautery equipment.
Promoted a culture of continuous improvement by actively participating in department meetings and offering constructive feedback on surgical processes.
Improved team communication through active participation in pre-and post-operative discussions, resulting in better patient outcomes.
Increased patient satisfaction scores through compassionate care and clear communication during pre-and post-surgery stages.
Optimized inventory management processes by routinely assessing supplies levels and promptly ordering necessary items for successful surgeries.
Strengthened patient trust and alleviated anxiety through empathetic communication when explaining steps involved in their upcoming procedures.
Maintained compliance with regulatory standards through meticulous documentation of relevant information during each surgery performed.
Managed operating room setup by cleaning and sterilizing instruments and surfaces, maintaining supply inventories, and organizing surgical tools.
Worked with vendors for speedy procurement of services and equipment.
Maintained daily workflow, coordinating with operating room staff to prepare for scheduled and emergency cases.
Supported surgeons during cosmetic surgeries, gynecological and orthopedic procedures and general appointments.
Created and maintained unobstructed operative fields using diverse range of tools.
Maintained specialty equipment, implant, and instrumentation inventories.
Decontaminated, cleaned, assembled, packaged, sterilized, stored, and distributed reusable surgical instrumentation and equipment.
Provided comprehensive support to surgeons specializing in sports medicine, total joint replacement, spine, and orthopedic trauma treatment.
Completed Number total joint replacement procedures per month.
Sterilized instruments and disposed of medical supplies and waste following OSHA guidelines.
Passed instruments and supplies to surgical team members to provide surgeons with necessary tools to complete procedures.
Reduced infection risks and protected patients by maintaining sterile fields during procedures.
Cleaned and maintained operating equipment to keep resources in good working condition and ready for use.
Positioned patients and set up drapes to create comfortable surgical environment for patients.
Handled and prepared specimens for laboratory analysis to provide surgeons with relevant information.
Completed continuing education units, staying up to date on surgical technology and meeting organizational requirements.
Transported patients to and from surgeries to promote timely operating room turnover.
Prepared sterile solutions to support surgical processes and helped physicians scrub in for procedures.
Sterilized instruments and equipment for specific procedures and arranged for surgeons.
Provided wound care post-operatively to promote healing and reduce risk of infections.
Contributed to team-based problem-solving to resolve issues that arose during surgery and improve patient outcomes.
Projected best-in-class care standards by achieving training initiatives for new surgical team members and aligning Type procedures for optimal efficiency.
Educated patients on expected side effects and discomfort levels post-surgery.

Certified Surgical Technologist

University Of Texas MD Anderson Cancer Center

11.1994 - 10.2006

Anticipated surgeons needs and handed instruments and supplies to surgeons during procedures.
Setup operating and surgery rooms by preparing equipment and supplies for upcoming procedures.
Demonstrated adaptability when faced with emergency situations or unexpected complications during surgeries, providing prompt support to surgical teams.
Expedited surgery room turnover times by swiftly preparing operating rooms for subsequent surgeries, maximizing efficiency within the department.
Assisted surgeons in complex procedures, ensuring efficient completion and minimized complications.
Reduced surgery time by effectively anticipating surgeon''s needs and providing timely assistance.
Enhanced patient safety by maintaining a sterile surgical environment and adhering to strict protocols.
Gathered and set up equipment, tools, and supplies and arrange instruments according to surgeons' preferences or instruction.
Ensured proper handling of specimens during surgeries, aiding in accurate diagnostic results for patients.
Evaluated procedure needs and set up equipment, tools, supplies, and instruments.
Mentored junior staff members on proper techniques and best practices within the field of surgical technology, promoting professional growth among peers.
Performed accurate instrument counts, preventing potential surgical complications due to retained items.
Created unobstructive operative fields by using retractors, sponges, and suction and irrigating equipment.
Contributed to reduced infection rates by diligently practicing proper sterilization techniques for instruments and equipment.
Delivered exemplary assistance and support to surgeons during general, gynecological, orthopedic, neurological, and plastic surgery procedures.
Collaborated closely with interdisciplinary teams for optimal patient care throughout the entire perioperative process.
Streamlined workflow by organizing instruments efficiently on the back table according to procedure requirements.
Prepared instruments for terminal sterilization and reset surgical suites for next procedure.
Used sutures, staples, clips and other tools to close wounds.
Created safe operating environments for invasive and non-invasive procedures.
Supported colleagues by serving as a resource on surgical technology best practices, fostering a collaborative work environment.
Collected, prepared and disposed of medical specimens.
Introduced new staff members to training protocols regarding operating room procedures, infection control, safety standards, and overall facility policies.
Expanded knowledge of surgical procedures through continuous professional development, staying current with industry advancements.
Achieved consistent performance evaluations through dedication to excellence in patient care, teamwork, and adherence to established protocols.
Maintained high infection control standards.
Operated, adjusted, and monitored diagnostic equipment and other machines used during procedures.
Controlled bleeding during procedures by applying hemostatic clamps, suture ligatures and electrocautery equipment.
Promoted a culture of continuous improvement by actively participating in department meetings and offering constructive feedback on surgical processes.
Improved team communication through active participation in pre-and post-operative discussions, resulting in better patient outcomes.
Increased patient satisfaction scores through compassionate care and clear communication during pre-and post-surgery stages.
Optimized inventory management processes by routinely assessing supplies levels and promptly ordering necessary items for successful surgeries.
Strengthened patient trust and alleviated anxiety through empathetic communication when explaining steps involved in their upcoming procedures.
Maintained compliance with regulatory standards through meticulous documentation of relevant information during each surgery performed.
Managed operating room setup by cleaning and sterilizing instruments and surfaces, maintaining supply inventories, and organizing surgical tools.
Worked with vendors for speedy procurement of services and equipment.
Maintained daily workflow, coordinating with operating room staff to prepare for scheduled and emergency cases.
Supported surgeons during cosmetic surgeries, gynecological and orthopedic procedures and general appointments.
Created and maintained unobstructed operative fields using diverse range of tools.
Maintained specialty equipment, implant, and instrumentation inventories.
Decontaminated, cleaned, assembled, packaged, sterilized, stored, and distributed reusable surgical instrumentation and equipment.
Provided comprehensive support to surgeons specializing in sports medicine, total joint replacement, spine, and orthopedic trauma treatment.
Sterilized instruments and disposed of medical supplies and waste following OSHA guidelines.
Passed instruments and supplies to surgical team members to provide surgeons with necessary tools to complete procedures.
Reduced infection risks and protected patients by maintaining sterile fields during procedures.
Cleaned and maintained operating equipment to keep resources in good working condition and ready for use.
Positioned patients and set up drapes to create comfortable surgical environment for patients.
Handled and prepared specimens for laboratory analysis to provide surgeons with relevant information.
Completed continuing education units, staying up to date on surgical technology and meeting organizational requirements.
Prepared sterile solutions to support surgical processes and helped physicians scrub in for procedures.
Transported patients to and from surgeries to promote timely operating room turnover.
Sterilized instruments and equipment for specific procedures and arranged for surgeons.
Provided wound care post-operatively to promote healing and reduce risk of infections.
Contributed to team-based problem-solving to resolve issues that arose during surgery and improve patient outcomes.
Projected best-in-class care standards by achieving training initiatives for new surgical team members and aligning Type procedures for optimal efficiency.
Educated patients on expected side effects and discomfort levels post-surgery.
Selected and purchased equipment for surgical procedures.
Maintained records to document patient medical history and surgical procedure notes.

Summary

Overview

Work History

Front Desk Medical Receptionist

Director of Church Nursery

Certified Surgical Technologist

Certified Surgical Technologist

Education

Certificate Of Completion Surgical Technology - Allied Health-Surgical Technology

High School Diploma - General Studies

Skills

Work Availability

Interests

Timeline

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