Gaylynn Taylor
Maumelle,AR
Summary
Responsible Strategic Account Manager proficient in sales and customer service. Passionate and motivated, with a drive for excellence. 30 Year background in sales and customer service positions, as well as in-depth understanding of the sales cycle process.
Overview
22
22
years of professional experience
Work History
Customer Care Specialist Sr.
Insight
08.2024 - Current
- Help large volume of clients every day with positive attitude and focus on customer satisfaction.
- Process client's request for returns and credits.
- Ensure client receives orders promptly.
- Take ownership of clients issues to follow problems through to resolution.
- Weekly back log updates on all open orders
Client Operations Specialist Sr.
Insight
04.2018 - 08.2024
- Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
- Boosted customer satisfaction, addressing client concerns in a timely and professional manner.
- Successfully managed multiple projects simultaneously while adhering to deadlines.
- Addressed clients need for special products and sourced through appropriate channels.
- Submitted deal registration to insure an overall favorable margin on product.
- Worked with vendors and partners to insure client satisfaction with product and pricing.
- Worked closely with Account Executive to insure client quotes were being sent in a timely manner.
- Lead client calls to review back log and any concerns that may arise.
Strategic Account Manager
Perfect 10
10.2003 - 11.2017
- Sourced new sales opportunities through outbound cold calls and inbound lead follow up
- Promoted and sold PerfectVision line of manufactured products
- Closed sales and achieved monthly quotas
- Teamed with channel partners to build pipeline and close deals
- Contacted new and existing customers to discuss how their needs could be met with specific products and services
- Negotiated pricing, quote cost, forecasted sales, and provided overall customer support via the telephone
- Collaborated with other team members to exchange information such as customer account information, pricing, territory performance, selling strategies and marketing information
- Advised customers on policies and operating procedures to ensure functional effectiveness of business
- Assisted customers in making product selections based on their needs, product specifications, and applicable state or city regulations
- Studied information about new products so that product and services could be accurately depicted and proper recommendations could be made
Education
High School Diploma -
El Dorado High School
El Dorado, AR05.1987
South Arkansas Community College
El Dorado, ARSkills
- Negotiation
- Persuasion
- Complex Problem Solving
- Time Management
- Active Listening
- Sales and Marketing
- Multi-tasking
- Excellent communication skills
Timeline
Customer Care Specialist Sr.
Insight
08.2024 - Current
Client Operations Specialist Sr.
Insight
04.2018 - 08.2024
Strategic Account Manager
Perfect 10
10.2003 - 11.2017
High School Diploma -
El Dorado High School
South Arkansas Community College
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