Gayne Esquilin
Kissimmee,FL
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
13
13
years of professional experience
Work History
Assistant Manager
Gaylord Palms Resort & Convention Center
2022.07 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Assistant Manager
Hilton
2021.05 - 2022.06
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Housekeeping Supervisor
Westgate Resorts
2018.09 - 2020.03
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Completed schedules, shift reports, and other business documentation.
Housekeeping Room Attendant
Hospitality Global
2018.02 - 2018.08
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Promoted a safe work environment by adhering to health and safety regulations while performing duties.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
Office Coordinator
El Lareno Inc.
2015.08 - 2017.11
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Interacted with customers by phone, email, or in-person to provide information.
- Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
- Maintained office supplies inventory by checking stock and ordering new supplies.
Medical Billing Assistant
Laboratorio Toa Baja
2012.01 - 2014.04
- Contributed to a well-organized office environment through meticulous record-keeping and file management practices.
- Assisted in reducing patient wait times by efficiently managing appointment scheduling and front desk operations.
- Enhanced revenue collection rates with timely follow-ups on outstanding claims and appeals.
- Assured accurate charge capture by working closely with clinical staff to verify services provided before submitting claims.
- Take blood pressure and assist any need that doctor had.
Elderly Caregiver
Corporacion De Servicios De Ama De Llaves
2011.10 - 2013.03
- Offered companionship and kindness to elderly patients.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with personal hygiene tasks such as bathing, grooming, dressing, feeding, toileting giving attention to detail.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Maintained clean, safe, and well-organized patient environment.
- Observed health status of clients to report changes and unusual occurrences to appropriate medical personnel.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
Education
Associate Degree in Nursing - Emergency Medical Technology
National University College - Bayamon
Bayamon, PR05.2011
Biologia Molecular -
Sistema Universitario Ana G. Mendez: Universidad Ana G. Mendez - Campus Virtual
San Juan, PR05.2009
Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Staff Training and Development
- Staff Supervision
- Task Delegation
- Policy Enforcement
- Team Leadership
- Computer Skills
- Teamwork and Collaboration
Languages
Spanish
Full Professional
English
Professional Working
Timeline
Assistant Manager
Gaylord Palms Resort & Convention Center
2022.07 - Current
Assistant Manager
Hilton
2021.05 - 2022.06
Housekeeping Supervisor
Westgate Resorts
2018.09 - 2020.03
Housekeeping Room Attendant
Hospitality Global
2018.02 - 2018.08
Office Coordinator
El Lareno Inc.
2015.08 - 2017.11
Medical Billing Assistant
Laboratorio Toa Baja
2012.01 - 2014.04
Elderly Caregiver
Corporacion De Servicios De Ama De Llaves
2011.10 - 2013.03
Associate Degree in Nursing - Emergency Medical Technology
National University College - Bayamon
Biologia Molecular -
Sistema Universitario Ana G. Mendez: Universidad Ana G. Mendez - Campus Virtual
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