Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gaynel Jackson

Waterbury,CT

Summary

Highly experienced in Customer Service, known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results.

Overview

18
18
years of professional experience

Work History

Sales Associate

Ollies
05.2019 - 09.2022
  • Greet and acknowledge every customer as they enter and exit the store and as they approach the front end.
  • Accurately and efficiently operate the register.
  • Be knowledgeable of all promotions and advertisements to ensure that customer questions can be answered and to assist with selling product; support Ollie’s Army and other donation programs throughout the year.
  • Maintain a neat and organized front end work area.
  • Assist with receiving the truck, pricing items, merchandising product, and recovering the store.
  • Communicate customer needs to Team Leaders when necessary.
  • Maintain the cleanliness of the overall store.
  • Complete any additional responsibilities and/or duties as assigned.

Cashier

Costco
09.2014 - 03.2019
  • Welcoming customers and answering any questions or inquiries they may have
  • Assisting customers when they try to locate items, as well as providing advice or recommendations
  • Accepting payments and ensuring the accuracy of all prices and quantities, and also providing a receipt to every customer
  • Packaging or wrapping purchases to ensure that they are transported safely
  • Overseeing and handling the processing of refunds and exchanges, as well as resolving complaints
  • Ensuring that workspace is always kept clean and well-maintained.

Cashier

Kids R Us
12.2009 - 08.2014
  • Guest service. Smile and engage every Guest. Address all questions and inquiries by Guests. If asked a question that they cannot answer, will locate the appropriate subject expert to further help the Guest. Obtain Guests phone number upon check-out (explaining Guest delight survey, if necessary). Ask Guest about shopping experience and suggest add-ons (e.g., batteries). Interacts with Guests of all ages.
  • Operates cash register and verifies purchase price. Identify and locate UPC codes on items, correctly scan codes, and obtain assistance for price checks when a price code is not readable or is missing.
  • Packages Guest goods. Packages a Guests goods unassisted and place goods in the Guests shopping cart.
  • Processes Guest payments. Accurately process all forms of Guest payments accepted by the store, including cash, store credit, checks and credit cards. Payment processing duties include counting cash and making change, use of electronic credit card receipts, verification of Guest identification for checks, communication with Guests to obtain identifying information (such as drivers licenses), recordation of Guest information on checks, and communication with store manager for authorization on checks over $100.
  • Retention and execution of tasks. Able to learn to perform all essential job functions at an acceptable level with minimal supervision within 3 weeks.

Server

Hometown Buffett
05.2004 - 10.2009
  • Was responsible for welcoming all customers both coming and going.
  • Cleaned up my assigned tables once the guests leave, and maintained the cleanliness of the restaurant.
  • Was responsible for taking orders and preparing food in the kitchen.
  • Served customers while ensuring that all the primary requirements of every customer are well accommodated.
  • Followed all operating standards of the restaurant at all times when it comes to food handling and preparation.
  • Provided suggestions to customers when ordering
  • Implemented the company goal of one hundred percent customer service satisfaction.
  • Relayed all food orders to the kitchen in a very efficient manner to make sure that every food order is processed accordingly.

Education

High School Diploma -

John F Kennedy High School
Waterbury, CT
06.1992

Associate of Arts -

Naugatuck Valley Community College
Waterbury, CT

Skills

  • 18 years of Customer Service Experience
  • Excellent Communication Skills
  • Excellent Math Skills
  • Strong Interpersonal Skills
  • Knowledge in Cash Register Databases
  • Listening Skills
  • Attention to detail

Timeline

Sales Associate

Ollies
05.2019 - 09.2022

Cashier

Costco
09.2014 - 03.2019

Cashier

Kids R Us
12.2009 - 08.2014

Server

Hometown Buffett
05.2004 - 10.2009

High School Diploma -

John F Kennedy High School

Associate of Arts -

Naugatuck Valley Community College
Gaynel Jackson