Gaynell Carter
Houston,TX
Summary
Results-driven professional with extensive experience in program coordination and direct patient care. Skilled in behavior monitoring and crisis support, contributing to safe, therapeutic environments for clients while fostering positive relationships with multidisciplinary teams.
Overview
15
15
years of professional experience
Work History
Mental Health Technician
The Center For Success and Independence
Houston, Texas
07.2024 - 09.2025
- Provided direct care to clients in therapeutic settings.
- Monitored patient behavior and reported changes to the healthcare team.
- Maintained a safe and clean environment for clients and staff.
- Documented patient progress and observations to support treatment planning.
- Collaborated with multidisciplinary teams to enhance patient outcomes.
- Applied crisis intervention and de-escalation techniques to effectively manage patient behavior.
- Fostered positive relationships with patients while maintaining professional boundaries to enhance trust and communication.
- Ensured the safety of all clients through continuous observation and monitoring during shift hours.
Program Services Coordinator
Covenant House Texas
Houston, Texas
03.2015 - 06.2024
- Coordinated program services for youth experiencing homelessness at a leading nonprofit organization.
- Facilitated workshops and group activities to promote personal development and life skills.
- Collaborated with community partners to strengthen service delivery and resource availability.
- Maintained detailed records of client interactions and program participation, ensuring data integrity for program evaluation.
- Assisted in training new staff on program protocols and best practices for client care.
- Managed scheduling of events, ensuring smooth execution of programs and activities.
- Provided crisis intervention support to youth, fostering a safe environment for healing.
- Engaged in team discussions to evaluate project status and next steps.
- Researched and identified potential funding sources to enhance program offerings and support new initiatives.
- Solicited and analyzed feedback from participants to inform program improvements and increase engagement.
- Performed administrative tasks related to program services coordination.
- Implemented and evaluated staff, volunteer, or training programs.
- Recruited, interviewed, and hired volunteers and staff.
Lead Youth Engagement Specialist
Covenant House Texas
Houston, Texas
01.2011 - 03.2015
- Delivered crisis intervention support to youth in emotional or behavioral distress, ensuring timely and effective assistance.
- Implemented training sessions for staff on youth engagement strategies and best practices.
- Enhanced communication between youth and support staff at Covenant House Texas, fostering a supportive environment.
- Collaborated with multidisciplinary teams to create individualized care plans for residents.
- Evaluated program effectiveness through participant feedback and staff observations, informing continuous improvement efforts.
Education
Bachelor of Arts - Psychology
University of Phoenix
Lafayette, LA05-1993
Skills
- Direct patient care
- Crisis intervention
- Behavior monitoring
- Patient documentation
- Therapeutic communication
- Team collaboration
- Program coordination
- Conflict resolution
- Active listening
- Substance abuse awareness
- Staff training
- Time management
- Youth engagement
- Cultural sensitivity
- Emotional intelligence
- Professional telephone demeanor
- Written communication
Timeline
Mental Health Technician
The Center For Success and Independence
07.2024 - 09.2025
Program Services Coordinator
Covenant House Texas
03.2015 - 06.2024
Lead Youth Engagement Specialist
Covenant House Texas
01.2011 - 03.2015
Bachelor of Arts - Psychology
University of Phoenix