Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gaynell Martin

Richmond,CA

Summary

Certified and trained with advanced understanding of facility, grounds, personnel and asset security practices. Highly observant and diligent with high integrity, strong attention to detail and excellent problem-solving abilities. Trained in conflict de-escalation techniques.

Overview

34
34
years of professional experience

Work History

Residential Driver - CDL

Republic Services
Saint Augustine, FL
06.2021 - 02.2023
  • Checked and maintained vehicle supplies and equipment, such as gas, oil, water, tires, lights, and brakes.
  • Loaded and unloaded refuse from vehicle.
  • Maintained records of trips, including miles traveled, fuel usage, repairs made to vehicles, or other information related to the job.
  • Inspected vehicles for mechanical items and safety issues and performed preventative maintenance.
  • Provided courteous customer service when interacting with customers during collection process.
  • Adhered to assigned routes and followed time schedules.
  • Reported any incidents encountered on the road or at customer locations immediately upon return to base of operations.
  • Communicated with dispatch personnel regarding delivery confirmations or changes in schedule due to traffic or weather conditions.
  • Assisted with loading and unloading freight as needed using proper lifting techniques.
  • Complied with applicable laws and regulations governing safe driving practices.

Professional School Bus Operator

Michael's Transportation Service
Vallejo, CA
01.2018 - 09.2020
  • Provided safe and reliable transportation for students to and from school each day.
  • Conducted pre-trip inspections of the bus to ensure proper operation.
  • Maintained order on the bus by enforcing student conduct rules.
  • Assisted in loading and unloading of students at designated stops.
  • Kept accurate records of daily trips, including times and locations visited.
  • Adhered to all applicable traffic laws and regulations while driving a school bus.
  • Developed positive relationships with faculty, staff, parents, and students.
  • Completed required paperwork accurately and timely such as incident reports, mileage logs.
  • Operated two-way radio equipment effectively in order to communicate with dispatch personnel.
  • Received training related to safety procedures for operating a school bus.

City Bus Operator

AC Transit
Oakland, CA
09.2005 - 12.2017
  • Collected fares and provided route updates and schedule information.
  • Announced stops to passengers.
  • Parked vehicles at loading areas to board passengers.
  • Kept vehicles in good working order by maintaining fluid levels and reporting major mechanical problems.
  • Kept accurate logs of all trips.
  • Handled passenger emergencies or disruptions.
  • Maintained vehicle safety by monitoring, instructing and correcting passengers.
  • Drove specified routes in compliance with traffic regulations and time schedules.
  • Assisted passengers in loading wheelchairs or other mobility aids.
  • Drove vehicles over routes or to destinations, complying with traffic regulations to provide smooth and safe rides for passengers.
  • Adhered to strict time requirements for bus route scheduling and reported delays to dispatch.

Rural Carrier

USPS
Vallejo, CA
09.2004 - 08.2005
  • Inspected mail for proper postage and addressed, sorting into delivery sequence.
  • Ensured packages were delivered to the correct address in a timely manner.
  • Conducted daily vehicle inspections of assigned vehicle.
  • Maintained accurate records of deliveries, pickups and undeliverable mail.
  • Operated scanner to track shipments and record delivery information.
  • Delivered packages using company-provided vehicles or public transportation.
  • Assisted customers with package pickup, forwarding and return services.
  • Reported any hazardous road conditions or traffic issues encountered on route.
  • Loaded parcels onto truck in a safe and efficient manner prior to departure from post office facility.
  • Performed special tasks such as collecting signatures on registered letters or delivering Certified Mail notices.
  • Took outgoing mail from customers by hand and obtained letters from boxes.
  • Greeted customers with pleasant attitude and offered assistance with mail-related issues.

CNA - Pediatrics and Endocrine

John Muir Medical Center
Walnut Creek, CA
04.1999 - 11.2004
  • Provided assistance with activities of daily living, including bathing, dressing and grooming.
  • Assisted patients in ambulation and transfers using proper body mechanics.
  • Performed vital sign assessments, such as taking blood pressure and temperature.
  • Documented patient care services by charting in designated areas.
  • Reported changes in patient conditions to registered nurse or physician.
  • Answered patient call lights promptly and responded to requests appropriately.
  • Observed patients for any physical or emotional changes, reported findings to medical staff immediately.

Substitute Instructional Assistant - (Special Ed.)

Berkeley Unified School District
Berkeley, CA
09.1990 - 06.1997
  • Assisted teachers in providing instruction to students.
  • Provided guidance and support to students during class activities.
  • Monitored student behavior, maintained discipline, and provided positive reinforcement.
  • Helped with classroom management tasks such as distributing materials and organizing desks.
  • Graded assignments and tests according to teacher instructions.
  • Assisted with record keeping of student attendance, grades, and other data.
  • Supported special education programs by working one-on-one with students or small groups of students.
  • Attended staff meetings when requested by the principal or lead teacher.
  • Maintained an up-to-date knowledge of curriculum standards.

Customer Service Cashier

Toys R Us
Hayward, CA
10.1994 - 03.1995
  • Greeted customers and provided friendly customer service.
  • Operated cash registers to process payments for goods and services.
  • Balanced cash drawers at the end of each shift.
  • Processed credit card transactions accurately and efficiently.
  • Resolved customer complaints in a professional manner.
  • Assisted customers with locating merchandise within the store.
  • Informed customers about product pricing and answered questions regarding products and services available in the store.
  • Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
  • Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
  • Verified that all coupons were valid prior to processing them into the system.
  • Complied with all health and safety regulations while performing job duties.
  • Answered incoming phone calls from customers regarding product availability or store locations.
  • Assisted co-workers with tasks as needed to ensure smooth operations of the store.

Cashier Supervisor

K Mart
Oceanside, CA
10.1992 - 08.1994
  • Organized and managed daily cashier operations, ensuring accuracy of all financial transactions.
  • Monitored shift-level performance, providing coaching and guidance to staff on proper cash handling procedures.
  • Developed and implemented new processes to improve customer service and sales efficiency.
  • Trained new hires in the use of POS systems, store policies and procedures, safety protocols, and customer service expectations.
  • Analyzed daily sales reports to identify any discrepancies or errors in order entry or payment processing.
  • Implemented strategies for reducing shrinkage due to theft, fraud, or error.
  • Resolved customer complaints quickly and professionally as needed.
  • Provided feedback on employee performance during weekly team meetings.
  • Processed refunds and exchanges promptly according to established policies.

Cashier

MWR Family Market
Camp Pendleton, CA
08.1991 - 02.1992
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Issued receipts, refunds, credits or change due to customers.
  • Stocked shelves with merchandise when needed.
  • Answered customer inquiries regarding store policies and procedures.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Ensured compliance with all safety regulations within the store environment.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.
  • Reconciled transactions at end of shift using appropriate forms and reports to verify accuracy of transactions.

Store Clerk

World of Toys
Richmond, CA
12.1988 - 06.1989
  • Processed customer payments accurately and efficiently.
  • Provided excellent customer service by greeting customers, responding to questions, and offering assistance with locating items.
  • Organized store shelves according to product type and size.
  • Inventoried merchandise on a regular basis to ensure accuracy of stock levels.
  • Assisted in training new staff members on proper cash handling procedures and use of POS system.
  • Conducted daily audits of the sales floor and backroom areas for cleanliness and organization.
  • Verified that all pricing was accurate before putting items out for sale.
  • Maintained records of inventory transactions such as purchases, returns, restocking fees.
  • Created displays to promote special offers or seasonal products.
  • Operated cash register in accordance with company policies and procedures.
  • Resolved customer complaints in a timely manner to maintain positive relationships with shoppers.
  • Performed opening, closing duties including counting money in registers at start, end of shift, reconciling discrepancies between computer-generated reports and actual count totals.

Education

High School Diploma -

De Anza High School
Richmond, CA
06-1989

Certificate of Proficiency - General Merchandising

Montgomery Wards
Richmond, CA
12-1988

Skills

  • Reporting skills
  • Surveillance techniques
  • Teamwork and Collaboration
  • Budgeting and finance
  • Positive Attitude
  • Clear Communication
  • Time Management
  • Heavy Equipment Operation

Timeline

Residential Driver - CDL

Republic Services
06.2021 - 02.2023

Professional School Bus Operator

Michael's Transportation Service
01.2018 - 09.2020

City Bus Operator

AC Transit
09.2005 - 12.2017

Rural Carrier

USPS
09.2004 - 08.2005

CNA - Pediatrics and Endocrine

John Muir Medical Center
04.1999 - 11.2004

Customer Service Cashier

Toys R Us
10.1994 - 03.1995

Cashier Supervisor

K Mart
10.1992 - 08.1994

Cashier

MWR Family Market
08.1991 - 02.1992

Substitute Instructional Assistant - (Special Ed.)

Berkeley Unified School District
09.1990 - 06.1997

Store Clerk

World of Toys
12.1988 - 06.1989

High School Diploma -

De Anza High School

Certificate of Proficiency - General Merchandising

Montgomery Wards

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Gaynell Martin