Summary
Overview
Work History
Education
Skills
Forbes Hospitality Trained
Software
Accomplishments
Work Availability
Quote
Timeline
Hi, I’m

Gaynelle Solomons

Lease Consultant
Alexandria,VA
Gaynelle Solomons

Summary

8 years experience in property management and leasing consultant. Knowledgeable and dedicated customer service professional with extensive experience working with customers. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating and partnerships. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

8

Leasing Consultant

10

Hospitality

10

Customer Service

3

Sales

7

Office Administrator

Work History

Conrad
District of Columbia, United States

Guess Service Agent
04.2022 - Current

Job overview

  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Worked effectively in fast-paced environments.
  • Recognized certain VIPs' and celebrity guest that may have been missed due to absence of guest relation manager.
  • Greet guests and complete their registration process to include, but not limited to, inputting and retrieving information from computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing welcome packet and ensuring guest knows location of room and/or has bell person accompany him/her.
  • Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards.
  • Demonstrate thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, local area and other general product knowledge and answer guest questions and inquiries.
  • Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy.
  • Respond to guest inquiries and requests and resolve issues in timely, friendly and efficient manner.
  • Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction.

Embassy Suites
Alexandria, Virginia

Front Desk Agent
06.2020 - 04.2022

Job overview

  • Answered customer telephone calls promptly and appropriately handled needs.
  • Used internal software to process reservations, check-ins and check-outs.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment and shopping activities.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Collected room deposits, fees and payments.
  • Responded swiftly to room requests and other inquiries made via establishment website, email or phone.
  • Issued room keys to guests upon check-in and answered questions regarding proper use.
  • Confirmed relevant guest information and payment methods to prevent fraud.
  • Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
  • Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
  • Answered multi-line phone system and greeted callers enthusiastically.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Educated guests on hotel security features and instructed on important information regarding safety processes and procedures.
  • Scheduled and confirmed appointments for both company personnel and visitors.
  • Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.
  • Pleasantly greeted all callers and asked how to be of assistance.

Fairfax Circle Villa Apartments
Fairfax, Virginia

Leasing Consultant
04.2018 - 02.2021

Job overview

  • 3 years' experience providing answering inquiries for leasing and data input.
  • Helped clients find leases to suit needs such as handicapped access, pet-friendly locations and one-story configurations.
  • Marketed diverse properties to prospective clients and consistently exceeded target closing rates.
  • Verified tenant incomes and other information before accepting lease applications.
  • Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
  • Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners and other services.
  • Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
  • Collected rent and tracked resident payments and information in computer system.
  • Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements.
  • Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
  • Greeted clients, showed apartments, and prepared leases.
  • Contracted maintenance workers based on tenant needs and acted quickly to maintain tenant satisfaction during emergency situations.
  • Collected monthly rent payments and other fees, always properly recording and processing money.
  • Maintained long-term relationships with property owners and other professionals to deliver best-in-class leasing consultation.
  • Greeted clients, showed apartments and prepared leases.
  • Scheduled and confirmed appointments for both company personnel and visitors.
  • Built relationships with customers using strong persuasion and active listening skills.

Green Homes Realtors & Property Management
Alexandria, Virginia

Office Administrator
08.2013 - 01.2018

Job overview

  • 5 years' experience answering calls and providing customer support.
  • Supported office manager with proactive correspondence management, document coordination and customer relations.
  • Achieved and maintained top client satisfaction and retention by managing project deliverable accuracy and alignment with specifications.
  • Edited subcontractor proposals, project punch lists, transmittals and memorandums for organizational support.
  • Maintained open communication with customers to foster positive relations and provide updates on issues.
  • Tracked office supplies and restocked low items to keep team members on-task and productive.
  • Evaluated office documentation to check accuracy and complete missing pieces, avoiding delays and maximizing team productivity.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Reported on daily office activities to help managers stay on top of dynamic conditions and make proactive decisions.
  • Kept detailed records of supplies and office equipment use to budget and make orders for new supplies.
  • Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
  • Coordinated communications, financial processing, registration, recordkeeping and other administrative functions.
  • Assisted with coordination and hosting of company events.
  • Facilitated office productivity, coordinating personnel schedules, quality assurance and procedural improvements.
  • Delivered clerical support by handling range of routine and special requirements.
  • Produced high-quality communications for internal and external use.
  • Scheduled conference rooms, prepared agendas and maintained calendars to prepare for meetings and events.
  • Kept accounts and records current by actively pursuing error resolutions and independently correcting problems.
  • Updated account information to maintain customer records.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Responded to customer calls and emails to answer questions about products and services.

Education

MedCerts
Virginia

Certificate from Medical Front Office Assistant & Administration
05.2001 - 11.2021

University Overview

George Mason University
Fairfax, VA

Certificate from Westlaw Fundamentals For Paraglegals
05.2001 - 06.2018

University Overview

Skills

Property tours and inspections

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Forbes Hospitality Trained

Forbes Hospitality Trained

I received world-class training in a variety of customizable formats that enhance service skills and inspire staff to elevate the guest experience.

Software

Microsoft Office 365

Database

Accomplishments

Accomplishments
  • Top Hilton honors enrollment 8 months in row
  • Top five FPG upsells
  • Provided outstanding customer service to a famous podcast celebrity, Mr. Val Lathan from the Higher Learning podcast. Mr. Lathan shouted out to me, and the front desk, during his show and he talked about Conrad and his experience during his stay. He enjoyed his stay and will be back again.
  • Nominated for team member of the quarter


Availability
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Quote

Experience is a hard teacher because she gives the test first, the lesson after.
Vernon Law

Timeline

Guess Service Agent
Conrad
04.2022 - Current
Front Desk Agent
Embassy Suites
06.2020 - 04.2022
Leasing Consultant
Fairfax Circle Villa Apartments
04.2018 - 02.2021
Office Administrator
Green Homes Realtors & Property Management
08.2013 - 01.2018
MedCerts
Certificate from Medical Front Office Assistant & Administration
05.2001 - 11.2021
George Mason University
Certificate from Westlaw Fundamentals For Paraglegals
05.2001 - 06.2018

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Gaynelle SolomonsLease Consultant