Initiated and executed key projects to optimize workflow and documentation management. Partnered with a Senior Real Property Agent to design a Workflow for the Yardi Work team, supporting effective software implementation. Established efolders to digitize documentation during the pandemic, improving review processes. Championed training for the Routing Approval System (RAS), enabling the Division to be the first to implement the new correspondence protocol with the CEO's office.
Overview
14
14
years of professional experience
Work History
Senior Secretary III
CEO - Asset Management Branch - Real Estate Div.
08.2013 - Current
Respond to inquiries from the public, other departments, or internally, or otherwise directs them as needed.
Manage high-level correspondence, ensuring timely responses and accurate information dissemination.
Demonstrate exceptional attention to detail when proofreading documents or reviewing contracts before distribution to ensure accuracy and compliance with organizational standards.
Manage calendars for Managers and Section Chiefs ensuring enhanced productivity and eliminating redundancy.
Enhance overall office functionality by maintaining up-to-date knowledge of best practices in administrative support, staying current on relevant software updates, or attending professional development workshops.
Maintain office files, both shared files and confidential files.
Respond to emails and other correspondence to facilitate communication and enhance business processes.
Take care of day-to-day inquiries or problems wherever possible.
Assist with training of new employees and delegating work tasks as needed and reviewing work for accuracy.
Update spreadsheets and databases to track, analyze, and report on performance and sales data.
Assist coworkers and staff members with special tasks on daily basis.
Volunteer to help with special projects of varying degrees of complexity.
Identify and recommend changes to existing processes to improve accuracy, efficiency, and quality service.
Intermediate Typist Clerk
DPW - LA County Waterworks
02.2011 - 08.2013
Front Counter processing of new water accounts, monthly water payments, account shut-offs for non-payment, and reconnection for account payments.
Back office phone processing of new water accounts, monthly water payments, account shut-offs for non-payment, and reconnection for account payments.
Skills
Responsible for Real Estate Management Commission, from collecting material and preparing it, to finalizing and distributing records of meeting
Assist Division Secretary when responding to California Public Record Record Act requests