Gazal Baholu
Wharton
Summary
Financial services professional prepared for this role with strong customer service and cash-handling skills. Known for reliability, adaptability, and teamwork. Possesses effective communication and problem-solving abilities that ensure smooth operations and customer satisfaction.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Bank Teller
Santander Bank, N.A.
08.2024 - Current
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Logged cashier's checks and other transactions to maintain accurate account records.
- Provided customer records, account statements and copies of checks.
- Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.
- Contributed to a welcoming branch environment by maintaining a clean and organized workspace for both staff members and customers alike.
- Processed loan payments accurately, contributing to the overall efficiency of branch operations.
Store Associate
Costco
07.2024 - 08.2024
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Utilized strong multitasking abilities to manage multiple
responsibilities simultaneously during busy periods. - Promoted store loyalty program to customers, significantly increasing
membership enrollment. - Conducted regular inventory audits to ensure stock levels were accurate and to identify discrepancies.
QA Automation Analyst
Best Buy
10.2022 - 03.2024
- Expedited issue resolution through effective troubleshooting, root cause analysis, and collaboration with cross-functional teams.
- Increased project efficiency by identifying, reporting, and tracking software defects and issues.
- Safeguarded against performance bottlenecks under heavy load conditions with rigorous stress-testing procedures applied across all projects.
- Boosted collaboration between QA and development teams, streamlining communication processes.
QA Analyst
United Health Group
09.2018 - 08.2022
QA Tester
US Bank
04.2016 - 04.2018
Web-Chat Sales Executive
Vodafone Idea Limited
10.2013 - 12.2015
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Analyzed sales data regularly to monitor progress towards goals and make necessary adjustments to strategy as needed.
- Managed pipeline efficiently, prioritizing tasks according to
urgency/importance while maintaining focus on long-term objectives. - Pioneered adoption of CRM software to improve customer relationship management and data analysis.
Management Trainee
HCG Hospital
09.2012 - 10.2012
Market Research Analyst
Azure Knowledge Corporation
07.2011 - 10.2012
- Utilized advanced analytics tools to interpret complex datasets, identifying patterns and trends that informed strategic decisions.
- Regularly updated management on project progress using well-structured written reports.
- Collected and analyzed data on customer demographics, preferences, needs and buying habits to identify potential markets and factors affecting product demand.
- Analyzed survey data and generated insights by importing data sheets from survey projects into survey analysis software.
Education
Master of Information Systems Management(MISM) - Business Intelligence Specialization
The University Of Arizona Global Campus
Chandler, AZ09-2026
MBA -
PRIST University
Thanjavur, Tamil Nadu, India04-2013
Bachelor of Science - Biochemistry
St. Xavier's College, Gujarat University
Ahmedabad, India04-2011
High School Diploma -
St. Francis Of Assisi Convent High School
Navsari, Gujarat, India04-2008
Skills
- Attention to detail
- Professionalism and courtesy
- Money handling
- Deposit and withdrawal management
- Patience and empathy
- Data entry efficiency
- Regulatory compliance
- Fraud detection
Certification
- AWS Certified Solutions Architect –
Associate, Validation Number:
7LK3NDP10BV41X3R, Validate At:
https://aws.amazon.com/verification - AWS Certified Cloud Practitioner- Validation Number:
L3F5JVY29MFEQ4WM, Validate At:
https://aws.amazon.com/verification - AT*SQA Test Automation Micro-
Credential, Credential URL:
https://atsqa.org/certified
testers/profile
/7ae04d20a67d400aa326fe1e38eded9b - Certified Tester Agile Testing
Extension ASTQB - ISTQB, Credential ID:
24-CTFL-AT-00220-USA - Certified Tester ASTQB – ISTQB,
Credential ID: 24-CTFL-00347-USA - Google Data Analytics Professional
Certificate, Data Analytics
Languages
English
Hindi
Gujarati
Bengali
Timeline
Bank Teller
Santander Bank, N.A.
08.2024 - Current
Store Associate
Costco
07.2024 - 08.2024
QA Automation Analyst
Best Buy
10.2022 - 03.2024
QA Analyst
United Health Group
09.2018 - 08.2022
QA Tester
US Bank
04.2016 - 04.2018
Web-Chat Sales Executive
Vodafone Idea Limited
10.2013 - 12.2015
Management Trainee
HCG Hospital
09.2012 - 10.2012
Market Research Analyst
Azure Knowledge Corporation
07.2011 - 10.2012
Master of Information Systems Management(MISM) - Business Intelligence Specialization
The University Of Arizona Global Campus
MBA -
PRIST University
Bachelor of Science - Biochemistry
St. Xavier's College, Gujarat University
High School Diploma -
St. Francis Of Assisi Convent High School