Gazala Kaleemulla

• Prepared vendor invoices and processed incoming payments.
• Reviewed vendor invoices for appropriate documentation and validity prior to payment.
• Maintained good working relationships with vendors and resolved disputes.
• Collaborated with other departments to resolve discrepancies in invoices or purchase orders, promoting smooth business operations.
• Improved vendor relationships through diligent communication and prompt issue resolution.
• Demonstrated adaptability during peak workload periods while maintaining high-quality results and meeting tight deadlines.
• Maintained high level of data integrity by consistently updating vendor information in the system accurately.
• Streamlined invoice processing by implementing efficient filing and tracking systems.
• Trained new team members on accounts payable processes, fostering a productive work environment.
• Fostered positive vendor relations, served as primary contact for vendor inquiries and concerns.
• Mitigated risk of fraud by establishing stringent verification processes for new vendors.
• Enhanced efficiency in invoice processing by meticulously reviewing and matching invoices with purchase orders and receipts.
• Reached out to vendors and customers to verify information and follow up on client issues.
• Matched purchase orders with invoices and recorded necessary information.
• Entered figures using 10-key calculator to compute data quickly.
• Managed and responded to correspondence and inquiries from customers and vendors.
• Input financial data and produced reports using Ancora/Doclink

• Reviewed vendor invoices for appropriate documentation and validity prior to payment.
• Prepared vendor invoices and processed incoming payments.
• Processed over 100 invoices per day
• Maintained good working relationships with vendors and resolved disputes.
• Collaborated with other departments to resolve discrepancies in invoices or purchase orders, promoting smooth business operations.
• Demonstrated adaptability during peak workload periods while maintaining high-quality results and meeting tight deadlines.
• Fostered positive vendor relations, served as primary contact for vendor inquiries and concerns.
• Enhanced efficiency in invoice processing by meticulously reviewing and matching invoices with purchase orders and receipts.
• Matched purchase orders with invoices and recorded necessary information.
• Supported management by processing invoices and documents with consistent on-time delivery.
• Setup Vendors and verified bank details

• Input over 100 monthly invoices with consistent accuracy.
• Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
• Communicated with suppliers to reconcile invoice payments.
• Investigated daily variances and corrected errors to resolve discrepancies.
• Investigated and resolved internal accounting variances to keep records current.
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• Perform skip tracing for undeliverable invoices and dunning notices (call and/or email customers - B to B)
• Review past due accounts for electronic invoice option
• Enter correct data on excel tracker
• Update accounts with email address for electronic invoices
• Sort over 80 incoming mail for two different systems
• Provided support during peak periods by efficiently handling increased transaction volumes while maintaining accuracy and professionalism.

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• Document procedures, business processes and share information with appropriate stakeholders.
• Help improve operations through clear connection between current policies and business results.
• Investigate and address system issues to enhance usability and improve functionality.
• Evaluate and adopt new technologies to address changing industry needs.
• Performed information sharing by enhancing interfaces between computer systems.
• Resolve problems, improve operations and provide exceptional service
• Carry out day-to-day duties accurately and efficiently
• Enhanced stakeholder communication by creating easy-to-understand visualizations of complex data sets.

• Maintain customer satisfaction with forward-thinking strategies with focus on addressing customer needs and resolving concerns.
• Managed over 50 customer calls per day.
• Offer advice and assist customers pertaining to their special needs or wants.
• Acquiring and processing invoices
• Assisting in reconciliation of accounts
• Processing mortgage payments from customers

• · Worked in Agile methodology using JIRA.
• · Gathered requirements from the acquired company and wrote business requirement documents.
• · Created Business Requirement Document.
• · Worked on in house ERP – 4Gen.
• · Worked on acquired company’s e-commerce website enhancements.
• Created process flows using Visio.
• Interacted with Vendors

• Answered 25 inbound calls from ex-students regarding tuition they owe
• Counsel students regarding financial aid
• Calculate tuition and provide payment options
• Conduct outbound calls to collect missed payments.
• Exercised critical thinking to resolve past due student loan errors before creating reports.
• Maintained accurate and current student account data with manual form processing and digital information updates.
• Process payments and account reconciliation

• Respond to customer concerns in a friendly manner
• Remedy issues promptly and effectively.
• Maintain productivity and quality standards
• Assist a large volume of customers with their account
• Maintained customer satisfaction with forward-thinking strategies
• Focus on addressing customer needs and resolving concerns.
• Address billing concerns.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

• Address customer complaints and mitigate dissatisfaction by employing timely and on-point solutions.
• Take payments and credit accounts
• Debit accounts with fees and service charges
• Resolve concerns with products or services to help with retention and drive sales.
• Achieved high satisfaction rating through proactive one-call resolution of customer issues.
• Answered average of 100 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
• Applied basic sales strategy to engage customers and present solutions to suit individual needs.
• Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer needs.
• Identified and resolved discrepancies and errors in customer accounts.