Gbeminiyi Odediran
North Las Vegas
Summary
Experienced with engaging customers to identify their needs and provide suitable solutions. Utilizes persuasive communication techniques to build strong client relationships and drive sales. Track record of effective problem-solving, ensuring high levels of customer satisfaction and loyalty.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
19
19
years of professional experience
Work History
Customer Sales Representative
Batteries Plus
01.2025 - Current
- Certified Key fob repair and programming, Certified iPhone and Samsung repairs, sales and marketing of different cars, Marines and Rvs, golf carts, phone batteries.
- Recognized as a top performer within the sales team due to consistent achievements in meeting or exceeding targets month over month.
- Described product highlights and benefits to help guide purchasing decisions.
- Assisted call-in customers with questions and orders.
- Increased customer satisfaction by addressing and resolving issues promptly and professionally.
- Emphasized product specifications to meet customer needs.
- Built strong relationships with clients through attentive service, leading to repeat business and referrals.
- Educated customers on promotional options, sales policies and methods for obtaining desired results from company offerings.
- Enhanced the overall customer experience by providing personalized recommendations based on their preferences and needs.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Upsold additional products or services when appropriate, contributing to higher average transaction values per sale.
- Verified delivery schedules and processes.
- Conducted thorough research on competitor offerings regularly, staying informed about industry trends and using this knowledge strategically during sales interactions.
- Improved sales revenue with effective communication of product features, benefits, and promotions.
Driver
Uber INC
01.2022 - Current
- Maintain a clean and organized work environment, ensuring operational efficiency and adherence to safety standards.
- Follow company policies and procedures to uphold security and foster trust among clients and team members.
- Manage documentation and perform administrative duties, enabling managerial staff to focus on higher-priority tasks.
- Provide prompt and courteous customer service, effectively addressing inquiries and resolving complaints.
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
Driver
Amazon Flex
01.2022 - Current
- Maintain a clean and orderly work environment to enhance productivity and safety while upholding company standards.
- Adhere to established policies and procedures to ensure a secure and trustworthy service experience.
- Manage document filing and perform administrative tasks, thereby enabling managerial staff to focus on priority objectives.
- Provide prompt and courteous customer service, effectively addressing inquiries and resolving service issues.
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
Assistant Store Manager
Rapid Cash (CCFI Companies, LLC)
10.2024 - 01.2025
- Customer service and leadership experience to provide a white-glove experience for our customers.
- Working closely with the Store Manager to develop your leadership skills in real-time, you will help coach our Customer Service Representatives and play a key role in helping the team produce results.
- In return, we will help you reach the next level in your career by providing an ongoing comprehensive training and development program that will allow you to truly shine.
- Responsible for assessing the risk of financial transactions, Processing loan and pawn applications Managing check cashing transactions.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
Teller (Part-time)
Wells Fargo Bank
06.2024 - 10.2024
- Accurately process a variety of financial transactions, including deposits, withdrawals, wire transfers, and foreign currency exchanges, ensuring compliance with regulatory requirements.
- Maintain and balance cash drawers with precision, verifying cash at both the commencement and conclusion of each shift to safeguard against discrepancies.
- Manage meticulous record-keeping practices, documenting all transactions to uphold the integrity and accuracy of financial records.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
- Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
- Supported team members in achieving branch goals through collaboration, communication, and shared responsibilities.
- Monitored and reported suspicious activity in line with bank security policies.
Logistics Coordinator/ Store Manager
BNEE Electronics
05.2012 - 05.2021
- Sales representative of Home Appliances, receiving and dispatching electronics, inspection and management of workers, Warehouse Supervision.
- Tracked orders and notified customers of status or potential delays.
- Trained new employees on logistics procedures, promoting a consistent approach across the team.
- Collaborated with sales and customer service teams to address client concerns and expedite orders when necessary.
- Coordinated with suppliers to ensure timely delivery of goods, minimizing stockouts.
- Adapted quickly to unexpected disruptions in the supply chain, developing contingency plans to minimize negative impacts on business operations.
- Improved order accuracy through meticulous data entry and verification processes.
- Managed cross-functional teams for efficient project execution and timely completion.
- Optimized transportation strategies by analyzing route performance data and adjusting plans accordingly.
- Oversaw maintenance and repair of logistics equipment, minimizing downtime and disruptions.
- Negotiated contracts with freight carriers to lower transportation costs without compromising service quality.
- Adapted logistics strategies to meet changing market demands and customer needs swiftly.
- Developed training programs for new hires, significantly improving their understanding of logistics operations.
- Prepared and presented reports to management on logistics performance.
- Managed inventory levels to verify availability of stock for customer orders.
- Analyzed customer requirements and provided customized logistics solutions.
- Implemented systems and procedures for accurate data collection and reporting.
- Negotiated contracts to secure favorable rates and terms.
- Studied data to identify trends and patterns in transportation activity.
Telemarketing/ Customer Service
MTN Communication
06.2010 - 04.2012
- Sales and Marketing, Customer Complaints Management, Product knowledge, Data Management, Customer Follow-up.
Account Officer
First Bank of Nigeria Plc
02.2006 - 05.2010
- Customer Service, Opening of bank accounts, maintains accurate records of a customer's account, including transactions and account balance, explains financial products to customers, develops and maintains strong professional relationships with customers.
- Developed strong relationships with clients by promptly addressing inquiries or concerns related to their accounts.
- Enhanced accuracy in account reconciliations by closely reviewing transactions for discrepancies or errors before finalizing financial statements.
- Responded to requests for information and resolved issues quickly.
- Assisted in budget preparation and monitoring, contributing to cost-saving measures across the organization.
- Increased client satisfaction by providing timely and accurate financial reports.
- Supported month-end closing activities by preparing accurate and comprehensive journal entries as required under GAAP guidelines.
- Managed fixed asset records, including depreciation schedules and periodic physical inventory counts, ensuring accurate representation of company assets on financial statements.
- Oversaw payroll processing, ensuring employees received timely payments while maintaining compliance with applicable tax laws.
- Effectively communicated complex financial information to non-financial personnel within the organization, fostering improved understanding of key performance indicators and overall company health.
- Streamlined accounting processes for improved efficiency and accuracy in financial reporting.
- Maintained excellent financial standings by working closely with bookkeeper to process business transactions.
- Developed monthly, quarterly and annual profit and loss statements and balance sheets.
- Reconciled company bank, credit card and line of credit accounts, investigating, and resolving discrepancies to keep accounts audit-ready.
- Presented audit findings to accounting manager after reviewing results and paperwork.
Education
Telemarketing Training -
MTN Call Center
Johannesburg, South AfricaAssociate Degree - Business Administration And Management
CALIFORNIA MIRAMAR UNIVERSITY
San Diego, CA04-2025
Certified Nursing Assistant - CPR & First Aid
San Diego Medical School
04.2023
Certificate of Training - Data Analysis
Parach Institute
01.2022
High School (G.E.D) -
HENRY ALEX DUDUYEMI MEMORIAL COLLEGE
05.2004
PRIMARY & ELEMENTARY -
NICKDEL PRIVATE SCHOOL
06.1999
Skills
- Computer proficiency
- Leadership experience
- Communication skills
- Organizational know-how
- People skills
- Collaboration talent
- Problem-solving abilities
- Customer service
- Sales Management
- Inventory Management
- Store Maintenance
- Administrative Duties
- Budget Management
- Negotiating and Influencing
- Analysis and Decision-making
- Management skills
- Patience and resilience
- Market awareness
- Company policies
- Cash handling
- Complaint resolution
- POS systems
- Customer account management
- Product knowledge
- Customer needs assessment
- Goal-oriented mindset
- Customer engagement
- Account management
- Payment processing
- Product promotions
- Business development
- Data entry proficiency
- CRM software expertise
- Product demonstration
- Purchasing quotes
- Process optimization
- Intuit quickbooks
- Google analytics
- Micro-strategizing
- Account servicing
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Sales presentations
Awards
- Best Sales Man, 2011-2015
- Best Sales Man, 2016-2019
Timeline
Customer Sales Representative
Batteries Plus
01.2025 - Current
Assistant Store Manager
Rapid Cash (CCFI Companies, LLC)
10.2024 - 01.2025
Teller (Part-time)
Wells Fargo Bank
06.2024 - 10.2024
Driver
Uber INC
01.2022 - Current
Driver
Amazon Flex
01.2022 - Current
Logistics Coordinator/ Store Manager
BNEE Electronics
05.2012 - 05.2021
Telemarketing/ Customer Service
MTN Communication
06.2010 - 04.2012
Account Officer
First Bank of Nigeria Plc
02.2006 - 05.2010
Certified Nursing Assistant - CPR & First Aid
San Diego Medical School
Certificate of Training - Data Analysis
Parach Institute
High School (G.E.D) -
HENRY ALEX DUDUYEMI MEMORIAL COLLEGE
PRIMARY & ELEMENTARY -
NICKDEL PRIVATE SCHOOL
Telemarketing Training -
MTN Call Center
Associate Degree - Business Administration And Management
CALIFORNIA MIRAMAR UNIVERSITY
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