Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Gbenga A Ajagunna

Killeen,TX

Summary

Diligent with solid background in motor transport operations within high-demand environments. Successfully managed vehicle dispatch and ensured timely delivery of critical supplies in challenging conditions. Demonstrated effective problem-solving and vehicle maintenance skills to ensure operational readiness. Experience leading support operations for products used by millions, while working cross-functionally with product, engineering, legal, compliance, and workforce teams. Experienced Commercial Truck Driver handles different types of loads with skill and efficiency. Well-organized and resourceful with superior work ethic and 5+ years in logistics.

Overview

10
10
years of professional experience
1
1
Certification

Work History

88M Motor Transport Operator (Truck Driver)

US Army
03.2022 - Current
  • Increased unit cohesion by fostering a positive work environment through clear communication and teamwork among peers.
  • Operated with safety and skill to avoid accidents and delays.
  • Reduced accidents by enforcing high standards for personnel conduct during vehicle operation and loading/unloading procedures.
  • Achieved superior customer satisfaction ratings within the motor pool operations from both internal units as well as external clients requesting support services.
  • Streamlined logistics operations by effectively coordinating the movement of personnel, equipment, and supplies.
  • Operate computer hardware/software for keep manual records for inventory management and Operate computer hardware/software and keep manual records for inventory management.
  • Ammunition identification, ammunition-related publications, operation of automated and manual ammunition management systems, explosives demolition.
  • Boosted operational readiness by ensuring all required equipment was secured properly on vehicles before departure.
  • Assisted in disaster relief efforts by transporting vital supplies, equipment, and personnel to affected areas quickly and efficiently.
  • Maintained zero safety incidents or accidents throughout tenure due to diligent adherence to established safety protocols.
  • Supported convoy security operations through effective communication skills and situational awareness during transport missions.

89b

US Army
03.2022 - Current
  • Supported international operations by coordinating the shipment of required ammunition supplies across multiple countries and regions.
  • Trained personnel on safe ammunition handling to prevent injuries and accidents.
  • Participated in the transport of sensitive and classified munitions, ensuring secure and efficient deliveries to intended destinations.
  • Contributed to mission readiness by performing routine maintenance on various types of weapons systems utilized within the unit.
  • Oversaw quality control processes pertaining to incoming shipments of ammunition, ensuring all items met required performance specifications before being added to inventory reserves.
  • Reduced ammunition handling accidents through the implementation of comprehensive safety procedures and guidelines.

Medical Dispatcher

Priority Dispatch Inc
02.2020 - 05.2022
  • Enhanced emergency response times by efficiently prioritizing and dispatching medical personnel and resources.
  • Provided pre-arrival instructions and support to callers during critical situations, improving patient outcomes before the arrival of medical personnel.
  • Established strong working relationships with local hospitals, enhancing coordination efforts during emergencies involving multiple facilities.
  • Increased dispatcher accuracy by meticulously verifying caller information and incident details.
  • Streamlined data entry processes within the dispatch for medications, reducing clerical errors and increasing data accuracy.
  • Collaborated with other emergency services, such as police and fire departments, to coordinate efficient responses to incidents.

Customer Experience & Product Support Manager

Vesti
11.2018 - 08.2019
  • Oversaw customer experience for fintech platforms deployed for immigrants in U.S.
  • Built bilingual support workflows enabling 24/7 availability and improving cSAT by 40%.
  • Established clear performance metrics for the product support team, driving accountability and continuous improvement.
  • Oversaw seamless transitions during software updates or migrations, minimizing disruption for end-users while maintaining high levels of quality assurance.
  • Collaborated with cross-functional teams to identify areas for product improvements based on customer feedback.
  • Maintained product management staff by recruiting, selecting, orienting and training 5 employees.

Sales Representative

Nigerian Breweries
05.2015 - 07.2018
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
  • Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
  • Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
  • Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
  • Collaborated with marketing to create impactful promotional materials for increased brand awareness.
  • Negotiated favorable terms in contracts, ensuring both customer satisfaction and profitability.

Education

Master of Science - Master’s Degree in Cyber

The University of Texas At Arlington
Arlington, TX
04-2027

Bachelor of Science - Business Administration

Olabisi Onabanjo University
Ogun State, Nigeria
07-2009

Skills

  • Heavy equipment operation
  • Defensive driving techniques
  • Physical stamina and endurance
  • Hazardous materials handling
  • Conflict resolution techniques
  • Cross-cultural awareness
  • Fuel management efficiency
  • Transportation safety regulations
  • Vehicle maintenance expertise
  • Time management
  • Strong work ethic

Certification

  • Certifications:
    Project Management Professional (PMP) – PMI
    CompTIA A+, Network+, Security+


Timeline

88M Motor Transport Operator (Truck Driver)

US Army
03.2022 - Current

89b

US Army
03.2022 - Current

Medical Dispatcher

Priority Dispatch Inc
02.2020 - 05.2022

Customer Experience & Product Support Manager

Vesti
11.2018 - 08.2019

Sales Representative

Nigerian Breweries
05.2015 - 07.2018

Master of Science - Master’s Degree in Cyber

The University of Texas At Arlington

Bachelor of Science - Business Administration

Olabisi Onabanjo University