Gbenga Olaoye

• Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
• Handled customer inquiries and suggestions courteously and professionally.
• Provided primary customer support to internal and external customers.
• Utilized customer service software to manage interactions and track customer satisfaction.
• Updated account information to maintain customer records.
• Processed customer service orders promptly to increase customer satisfaction.
• Answered constant flow of customer calls with minimal wait times.
• Tracked customer service cases and updated service software with customer information.

• Track trends in customer feedback and collaborate with management to determine the root
cause of issues
• An unwavering commitment to customer service, with the ability to build productive
relationships, resolve complex issues and win customer loyalty
• Listen attentively, solve problems creatively and use tact and diplomacy to achieve win-win
outcomes
• Ensured customers have good shopping experiences whenever they are in the store.
• Engaged customers in discussions in order to know the specifics of each customerto provide
great customer experience.
• Provided advice on the areas that needed to be improved upon.

• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.