Gbolahan Abiola
Technical Support
Staten Island,NY
Summary
Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.
Overview
5
5
years of professional experience
Work History
Data Clerk
NYCA Group
Brooklyn, New York
12.2016 - 04.2017
- Added documents to file records and created new records to support filing needs.
- Scanned documents and saved in database to keep records of essential organizational information.
- Kept optimal quality levels to prevent critical errors and support team performance targets.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
- Evaluated source documents to locate needed information.
- Accurately handled data entry for clients into company-based software.
- Corrected data entry errors to prevent duplication or data degradation.
- Verified accuracy of computer system information by updating data.
- Increased data-entry productivity by maintaining detailed logs of data projects, identifying issues and improving them.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Developed team communications and information for meetings.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
Technical Support Representative
Spectrum Reach
Staten Island, New York
02.2020 - 08.2022
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Translated complex technical issues into digestible language for non-technical users.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Configured hardware and granted system permissions to new employees.
- Assisted with updating technical support best practices for use by team.
Technical Support Agent
NEM Technologies
Staten Island, New York
06.2017 - 12.2019
- Developed and tested new product offerings prior to release to assist development team in bug identification.
- Suggested software and hardware modifications to reduce lag time and improve overall speed.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Configured hardware, devices and software to set up work stations for employees.
- Monitored systems in operation and quickly troubleshot errors.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Maintained and updated customer service database.
- Patiently walked individuals through basic troubleshooting tasks.
Education
Bachelor of Science - Statistics
Federal Polytechnics Ede
Osun State, NigeriaSkills
- Teambuilding
- Decision-Making
- Flexible and Adaptable
- Active Listening
- Multitasking Abilities
- Excellent Communication
- Analytical and Critical Thinking
- Written Communication
- Planning and Coordination
- Interpersonal Communication
- MS Office
- Data Entry
- Attention to Detail
- Problem-Solving
- Organization and Time Management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Technical Support Representative
Spectrum Reach
02.2020 - 08.2022
Technical Support Agent
NEM Technologies
06.2017 - 12.2019
Data Clerk
NYCA Group
12.2016 - 04.2017
Bachelor of Science - Statistics
Federal Polytechnics Ede
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