Summary
Overview
Work History
Education
Professional Licenses
Certification
Skills
Affiliations
Accomplishments
Timeline
References
Website
References
Receptionist
Genielle Burrows

Genielle Burrows

Director - Therapist
Pembroke Pines,FL

Summary

Strategic and people-focused leader in Social Services Management, known for aligning team performance with organizational goals to deliver lasting community impact. Skilled at building empowered, collaborative teams and driving operational improvements through clear communication, thoughtful planning, and a mission-driven approach — including leading department-wide adaptation of systems to improve data access and cross-team collaboration through smarter use of technology.

Overview

21
21
years of professional experience
8
8

Certifications

Work History

Director of Residential Services

His House Children's Home
Miami Gardens, FL
03.2024 - Current
  • Led residential services operations, including staff recruitment, supervision, training, and performance evaluation to ensure regulatory compliance and service quality.
  • Developed and implemented goals, policies, and procedures to improve efficiency, safety, and resident care standards.
  • Streamlined data systems and boosted staff adoption by customizing the Mindshare EHR platform and standardizing digital collaboration practices.
  • Monitored program budgets and resource utilization to ensure fiscal responsibility and compliance.
  • Tracked key performance indicators (e.g., occupancy, incidents, length of stay) to inform decision-making and drive continuous improvement.
  • Reported, investigated, and followed up on abuse/neglect cases; ensured compliance with safety and licensing requirements.
  • Facilitated communication across multidisciplinary teams and external agencies, serving as a liaison among leadership, caregivers, case managers, and mental health professionals.
  • Developed socialization programs and participated in industry events to align services with best practices and evolving standards.

Private Practice (Primary Therapist and Owner)

Our Mosaic Therapy
Pembroke Pines, FL
02.2022 - Current
  • Established and managed private practice LLC, including business filings, bookkeeping, tax submissions, and billing.
  • Served clients spanning adolescent to adult age groups.
  • Administered telehealth services while upholding professional standards for eligible clients.
  • Addressed client mental health needs focusing on anxiety, trauma, personal growth, and identity.
  • Engaged in ongoing training and attended conferences to enhance professional knowledge.
  • Provided qualified supervision for Registered Mental Health Counselor Interns in Florida.
  • Secured and maintained licenses to offer services in Florida, Pennsylvania, and Iowa.

Human Services Supervisor

Broward County Board of Commissioners
Fort Lauderdale, Florida
08.2022 - 03.2024
  • Directed and supervised team of 8 Behavioral Health Clinicians in Counseling Unit while recruiting for unit vacancies.
  • Hired, trained, and mentored staff while conducting performance evaluations.
  • Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
  • Provided individual weekly clinical supervision for counseling team members.
  • Conducted weekly unit meetings to facilitate case reviews and discuss unit updates.
  • Expanded agency support group offerings from two to five groups and hybrid group offerings.
  • Advanced technological progress by aiding in development of customized Provide EHR system and establishing a hybrid conferencing system.
  • Performed quality assurance audits and client calls to ensure service excellence.
  • Calculated and summarized monthly statistics for NJCC Administrator and Crisis Intervention Services Division Director.

Behavioral Health Clinician

Broward County Board of Commissioners
Fort Lauderdale, Florida
12.2018 - 07.2022
  • Provided individual and family therapy for survivors of sexual abuse and assault and their loved ones at Broward County’s Children’s Advocacy Center and Rape Crisis Center, Nancy J. Cotterman Center.
  • Co-Facilitated Teen Girls Survivor Support Group for girls ages 13-17 with up to ten members.
  • Maintained accurate and timely therapy records with electronic and paper record keeping systems.
  • Tracked and reported monthly utilization data and quarterly demographics.
  • Participated in weekly team meetings to discuss cases and review progress towards goals and Multidisciplinary Team Meetings as needed.
  • Developed and shared tracking methods for team to meet program expectations.
  • Implemented development projects in line with the agency and county’s strategic plan and mission.

Residential Program Therapist

Agency for Community Treatment Services (ACTS)
Fort Lauderdale, Florida
07.2018 - 12.2018
  • Provided individual therapy for adolescent girls ages 13-17 in an enhanced foster care group home setting utilizing Cognitive Behavioral Therapy, Motivational Interviewing, and Short-Term Resolution Focused Therapy.
  • Provided clinical group sessions for between 9 and 19 adolescent girls ages 13-17 in an enhanced foster care group home setting.
  • Provided crisis interventions with youth in the residential setting.
  • Completed intake assessments including Trauma and PTSD screenings, Biopsychosocial Evaluations, CFARS, Treatment Plans and Treatment Plan Reviews.
  • Maintained digital recordkeeping with the Credible behavioral health software & BHOS Clinical Records.
  • Monitored BHOS documentation of Direct Care Workers.
  • Provided training, guidance, and support for Direct Care Workers with their clinical interventions.
  • Addressed concerns with Direct Care Workers conduct and provided corrective feedback.
  • Communicated with community stakeholders and coordinated additional services for youth as needed.
  • Developed and shared tracking system for new therapists to assist with meeting program expectations.

Parent Educator / Case Manager

Kids In Distress, Inc, KID
Wilton Manors, FL
02.2005 - 04.2017
  • Ran parenting education groups utilizing the evidenced-based Systematic Training for Effective Parenting (STEP) curriculum.
  • Created & Implemented Parenting Teens and Co-Parenting Program Curriculum with therapy and parenting staff of five.
  • Assisted program coordinator to develop and expand program to address fluid community needs and maximize utilization of contracts.
  • Provided 1-on-1 parenting education in the community including all Broward Sheriff's Office Detention Facilities and clients' homes.
  • Provided supportive counseling for parents working on being reunified with their children currently in State custody due to parent's neglect or physical abuse, substance abuse, or criminal activities.
  • Maintained client paper records and digital records within the Efforts to Outcomes (ETO) system.
  • Assisted staff with transition to Efforts to Outcomes system from paper-based system.
  • Assessed family needs and identify community resources to meet those needs.
  • Served as agency liaison with Broward Sheriff's Office & Child Net jail liaisons.

Education

Master’s Degree - Mental Health Counseling

Nova Southeastern University
05.2018

Bachelor’s Degree - Psychology & Political Science

Dickinson College
05.2003

Professional Licenses

  • Licensed Mental Health Counselor, Florida (MH 18722)
  • Licensed Mental Health Counselor, Iowa (127440)
  • Professional Counselor, Pennsylvania (PC0173376)

Certification

  • National Board for Certified Counselors, (NBCC) National Certified Counselor (1551913)
  • Trauma-Focused Cognitive Behavioral Therapy (TF-CBT) Certified
  • EMDR Basic Trained
  • Functional Assessment Rating Scales (FARS) Certified Rater
  • Children’s Functional Assessment Rating Scales (CFARS) Certified Rater
  • Behavioral Observation (Model Courts Evidenced Based Parenting Initiative)
  • First Aid Certified (American Heart Association)
  • Pediatric and Adult CPR Certified (American Heart Association)

Skills

  • Strength-Based Leadership
  • Staff Management & Team Building
  • Process Improvement & Compliance Monitoring
  • Policy & Procedure Development
  • EHR Systems & Workflow Customization
  • Clear Written & Verbal Communication
  • Tech-Savvy & Quick Learner of New Systems

Affiliations

  • American Counseling Association (2017 - Present)
  • Florida Counseling Association (2017 - Present)
  • NSU Counseling Student Organization (2015 - 2018)
  • American Psychological Association Student Member (2014 - 2017)

Accomplishments

  • Rapid Rewards Employee Recognition (Broward County 2023)
  • Phi Kappa Phi Honor Society (2018)
  • Shining Star Employee of the Quarter (Kids in Distress 2015)

Timeline

Director of Residential Services

His House Children's Home
03.2024 - Current

Human Services Supervisor

Broward County Board of Commissioners
08.2022 - 03.2024

Private Practice (Primary Therapist and Owner)

Our Mosaic Therapy
02.2022 - Current

Behavioral Health Clinician

Broward County Board of Commissioners
12.2018 - 07.2022

Residential Program Therapist

Agency for Community Treatment Services (ACTS)
07.2018 - 12.2018

Parent Educator / Case Manager

Kids In Distress, Inc, KID
02.2005 - 04.2017

Master’s Degree - Mental Health Counseling

Nova Southeastern University

Bachelor’s Degree - Psychology & Political Science

Dickinson College

References

References available upon request.

Website

ourmosaictherapy.com

References

References available upon request.

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Genielle BurrowsDirector - Therapist