Summary
Overview
Work History
Education
Certification
Skills
Affiliations
Accomplishments
Honors Achievements
Timeline
References
Website
Receptionist
Genielle Burrows

Genielle Burrows

Pembroke Pines,FL

Summary

Respected Leader in Human Services successful at motivating and building positive team dynamics to accomplish client and business centered goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success.

Overview

21
21
years of professional experience
5
5

Certificates

Work History

Human Services Supervisor

Broward County Government (NJCC)
Fort Lauderdale, Florida
08.2022 - Current
  • Direct and supervise team of 8 Behavioral Health Clinicians in the Counseling Unit and recruit for unit vacancies at Broward County’s Children’s Advocacy Center and Rape Crisis Center, Nancy J. Cotterman Center (NJCC).
  • Hire, train, mentor, coach and complete staff performance evaluations.
  • Maintain accurate records of employee performance, attendance, leave requests, and disciplinary actions.
  • Provide individual weekly clinical supervision for counseling team.
  • Conduct weekly unit meetings to provide in-service, facilitate group case reviews, article reviews, and discuss unit updates.
  • Expand agency support group offerings from two groups to five.
  • Track progress on special projects and provide feedback for staff and leadership.
  • Perform quality assurance file audits and client quality assurance calls.
  • Screen, track and assign referrals for therapy services.
  • Collect monthly performance data for and service provision data, review for accuracy and completion.
  • Calculate and summarize monthly statistics for NJCC Administrator and Crisis Intervention Services Division Director.
  • Participate in leadership operations, budget, and accreditation preparation meetings.
  • Plan, purchase and reconcile budgetary expenses for Counseling Unit.
  • Address client concerns or grievances.
  • Provide feedback and guidance on development and implementation for transition to a new Electronic Health Records System (NCA Trak to Provide Enterprises).

Private Practice Owner - Our Mosaic Therapy

Self-employed
Pembroke Pines, FL
02.2021 - Current
  • Established and implemented Single Member LLC, Private Therapy Practice, Our Mosaic Therapy.
  • Budget and track start-up expenses and annual income and expenses.
  • Complete annual business reports and filings.
  • Design and monitor Google Ad marketing campaigns and promotional materials.
  • Maintain presence in mental health directors relevant to target population.
  • Provide HIPAA-compliant telehealth therapy services to individuals managing mental health symptoms tied to identity development and trauma using evidenced-based treatments including TF-CBT, EMDR, and Narrative Therapy.
  • Create inclusive, supportive and affirming space for underserved and targeted populations including BIPOC and LGBTQIA+ community members.

Behavioral Health Clinician

Broward County Government (NJCC)
Fort Lauderdale, Florida
12.2018 - 07.2022
  • Provided individual and family therapy for survivors of sexual abuse and assault and their loved ones at Broward County’s Children’s Advocacy Center and Rape Crisis Center, Nancy J. Cotterman Center (NJCC).
  • Co-Facilitated Teen Girls Survivor Support Group for girls ages 13-17 with up to ten members.
  • Completed biopsychosocial evaluations, depression and trauma assessments, and treatment plans.
  • Utilized evidenced-based therapy methods including TF-CBT, CBT, and EMDR via in-person and telehealth sessions.
  • Maintained accurate and timely therapy records with electronic and paper record keeping systems.
  • Tracked and reported monthly utilization data and quarterly demographics.
  • Participated in weekly team meetings to discuss cases and review progress towards goals.
  • Participated in Multidisciplinary Team Meetings and Consultations for coordinated client care.
  • Developed and shared tracking methods for team to meet program expectations.
  • Implemented development projects in line with the agency and county’s strategic plan and mission.

Residential Program Therapist

Agency for Community Treatment Services (ACTS)
Fort Lauderdale, Florida
07.2018 - 12.2018
  • Provided individual therapy for adolescent girls ages 13-17 in an enhanced foster care group home setting utilizing Cognitive Behavioral Therapy, Motivational Interviewing, and Short-Term Resolution Focused Therapy.
  • Provided clinical group sessions for between 9 and 19 adolescent girls ages 13-17 in an enhanced foster care group home setting.
  • Provided crisis interventions with youth in the residential setting.
  • Completed intake assessments including Trauma and PTSD screenings, Biopsychosocial Evaluations, CFARS, Treatment Plans and Treatment Plan Reviews.
  • Maintained digital recordkeeping with the Credible behavioral health software & BHOS Clinical Records.
  • Monitored BHOS documentation of Direct Care Workers.
  • Provided training, guidance, and support for 24-hour Direct Care Workers with their clinical interventions.
  • Addressed concerns with Direct Care Workers conduct and provided corrective feedback.
  • Communicated with community stakeholders and coordinated additional services for youth as needed.
  • Developed and shared tracking system for new therapists to assist with meeting program expectations.

Parenting Educator / Case Manager

KID, Inc. (Formerly Kids In Distress)
Wilton Manors, Florida
02.2005 - 05.2017
  • Ran parenting education groups utilizing the evidenced-based Systematic Training for Effective Parenting (STEP) curriculum.
  • Created & Supervised Implementation of Parenting Teens and Co-Parenting Program Curriculum with 5 member team of therapy and parenting staff.
  • Assisted program coordinator to develop and expand program to address fluid community needs and maximize utilization of contracts.
  • Provided 1-on-1 parenting education in the community including all Broward Sheriff’s Office Detention Facilities and clients’ homes.
  • Provided supportive counseling for parents working on being reunified with their children currently in State custody due to parent’s neglect or physical abuse, substance abuse, or criminal activities.
  • Maintained client paper records and digital records within the Efforts to Outcomes (ETO) system.
  • Assisted staff with transition to Efforts to Outcomes system from paper-based system.
  • Assessed family needs and identify community resources to meet those needs.
  • Served as agency liaison with Broward Sheriff’s Office & Child Net jail liaisons.

Psychosocial Rehabilitation Counselor

South Florida Counseling
Oakland Park, Florida
04.2005 - 07.2006
  • Provided psychosocial group counseling for 15 adults suffering from Schizophrenia.
  • Created and delivered daily lessons on basic living and social skills utilizing small group activities, art and multimedia tools, and community outings to demonstrate and explore real world examples of lessons taught.
  • Documented client participation with daily and monthly reports.
  • Completed and update client intakes, treatment plans, psychosocial evaluations, FARS, mental health outcomes, and discharge documentation.

Mental Health Technician

Alternate Family Care
Sunrise, Florida
06.2003 - 07.2004
  • Established therapeutic relationships with SED clients ages 11 - 15.
  • Provided interventions to help clients maintain safe behavior and improve daily living & social skills.
  • Tutored clients individually to achieve educational goals.
  • Prepared and administer medications.
  • Kept records including medication & behavioral logs, medical billing forms and incident reports.
  • Transported and monitor clients on doctor visits, recreational, and community activities.

Education

Master’s Degree - Mental Health Counseling

Nova Southeastern University
05.2018

Bachelor’s Degree - Psychology & Political Science

Dickinson College
05.2003

Certification

  • Licensed Mental Health Counselor, MH 18722 (Pending Qualified Supervisor 01/2024)
  • National Board for Certified Counselors, (NBCC) National Certified Counselor
  • Trauma-Focused Cognitive Behavioral Therapy (TF-CBT) Certified
  • EMDR Basic Trained
  • Pediatric and Adult CPR Certified (American Heart Association)

Skills

  • Strength-based Leadership
  • Cultural Awareness
  • Staff Management & Evaluation
  • Clinical Supervision
  • Schedule Development
  • Operations Management
  • Process Improvement
  • Complex Problem-Solving
  • Policy Enforcement
  • Process Monitoring and Improvement
  • Training and Mentoring
  • Effective Written and Verbal Communication
  • Organizational Skills
  • Proficient in Microsoft 365 (Excel, Word, Powerpoint)
  • Technologically Savvy
  • Friendly, Positive Attitude
  • Team Building

Affiliations

  • AmericanCounseling Association (2017 - Present)
  • American Psychological Association (2014 - 2017)
  • Florida Counseling Association (2017 - Present)
  • NSU Counseling Student Organization (2015 - 2018)

Accomplishments

  • Rapid Rewards Recognition (Broward County, NJCC 2023)
  • Shining Star Employee of the Quarter (Kids in Distress 2015)

Honors Achievements

  • The Honor Society of Phi Kappa Phi (2017)
  • Psi Chi, The International Honor Society in Psychology (2016)

Timeline

Human Services Supervisor

Broward County Government (NJCC)
08.2022 - Current

Private Practice Owner - Our Mosaic Therapy

Self-employed
02.2021 - Current

Behavioral Health Clinician

Broward County Government (NJCC)
12.2018 - 07.2022

Residential Program Therapist

Agency for Community Treatment Services (ACTS)
07.2018 - 12.2018

Psychosocial Rehabilitation Counselor

South Florida Counseling
04.2005 - 07.2006

Parenting Educator / Case Manager

KID, Inc. (Formerly Kids In Distress)
02.2005 - 05.2017

Mental Health Technician

Alternate Family Care
06.2003 - 07.2004

Master’s Degree - Mental Health Counseling

Nova Southeastern University

Bachelor’s Degree - Psychology & Political Science

Dickinson College

References

References available upon request.

Website

ourmosaictherapy.com

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Genielle Burrows