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Genielle Burrows
Director - Therapist
Pembroke Pines,FL
Work Preference
Summary
Senior social services leader with experience overseeing multi-site operations, clinical services, and licensing functions within a large child welfare system. Proven track record of managing teams of 100+ staff, ensuring regulatory compliance, and driving quality outcomes across residential and behavioral health programs. Strategic and people-focused leader skilled in cross-agency collaboration, fiscal oversight, and system improvement, with a focus on strengthening service delivery and outcomes for youth and families.
Overview
23
23
years of professional experience
8
8
Certifications
Work History
Director of Residential Services
His House Children's Home
Miami Gardens, FL
03.2024 - Current
- Led residential services operations, including staff recruitment, supervision, training, and performance evaluation to ensure regulatory compliance and service quality.
- Developed and implemented goals, policies, and procedures to improve efficiency, safety, and resident care standards.
- Streamlined data systems and boosted staff adoption by customizing the Mindshare EHR platform and standardizing digital collaboration practices.
- Monitored program budgets and resource utilization to ensure fiscal responsibility and compliance.
- Tracked key performance indicators (e.g., occupancy, incidents, length of stay) to inform decision-making and drive continuous improvement.
- Reported, investigated, and followed up on abuse/neglect cases; ensured compliance with safety and licensing requirements.
- Facilitated communication across multidisciplinary teams and external agencies, serving as a liaison among leadership, caregivers, case managers, and mental health professionals.
- Developed socialization programs and participated in industry events to align services with best practices and evolving standards.
Private Practice (Primary Therapist and Owner)
Our Mosaic Therapy
Pembroke Pines, FL
02.2022 - Current
- Established and managed private practice LLC, including business filings, bookkeeping, tax submissions, and billing.
- Served clients spanning adolescent to adult age groups.
- Administered telehealth services while upholding professional standards for eligible clients.
- Addressed client mental health needs focusing on anxiety, trauma, personal growth, and identity.
- Engaged in ongoing training and attended conferences to enhance professional knowledge.
- Provided qualified supervision for Registered Mental Health Counselor Interns in Florida.
- Secured and maintained licenses to offer services in Florida, Pennsylvania, and Iowa.
Human Services Supervisor
Broward County Board of Commissioners
Fort Lauderdale, Florida
08.2022 - 03.2024
- Directed and supervised team of 8 Behavioral Health Clinicians in Counseling Unit while recruiting for unit vacancies.
- Hired, trained, and mentored staff while conducting performance evaluations.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Provided individual weekly clinical supervision for counseling team members.
- Conducted weekly unit meetings to facilitate case reviews and discuss unit updates.
- Expanded agency support group offerings from two to five groups and hybrid group offerings.
- Advanced technological progress by aiding in development of customized Provide EHR system and establishing a hybrid conferencing system.
- Performed quality assurance audits and client calls to ensure service excellence.
- Calculated and summarized monthly statistics for NJCC Administrator and Crisis Intervention Services Division Director.
Behavioral Health Clinician
Broward County Board of Commissioners
Fort Lauderdale, Florida
12.2018 - 07.2022
- Provided individual and family therapy for survivors of sexual abuse and assault and their loved ones at Broward County’s Children’s Advocacy Center and Rape Crisis Center, Nancy J. Cotterman Center.
- Co-Facilitated Teen Girls Survivor Support Group for girls ages 13-17 with up to ten members.
- Maintained accurate and timely therapy records with electronic and paper record keeping systems.
- Tracked and reported monthly utilization data and quarterly demographics.
- Participated in weekly team meetings to discuss cases and review progress towards goals and Multidisciplinary Team Meetings as needed.
- Developed and shared tracking methods for team to meet program expectations.
- Implemented development projects in line with the agency and county’s strategic plan and mission.
Residential Program Therapist
Agency for Community Treatment Services (ACTS)
Fort Lauderdale, Florida
07.2018 - 12.2018
- Provided individual therapy for adolescent girls ages 13-17 in an enhanced foster care group home setting utilizing Cognitive Behavioral Therapy, Motivational Interviewing, and Short-Term Resolution Focused Therapy.
- Provided clinical group sessions for between 9 and 19 adolescent girls ages 13-17 in an enhanced foster care group home setting.
- Provided crisis interventions with youth in the residential setting.
- Completed intake assessments including Trauma and PTSD screenings, Biopsychosocial Evaluations, CFARS, Treatment Plans and Treatment Plan Reviews.
- Maintained digital recordkeeping with the Credible behavioral health software & BHOS Clinical Records.
- Monitored BHOS documentation of Direct Care Workers.
- Provided training, guidance, and support for Direct Care Workers with their clinical interventions.
- Addressed concerns with Direct Care Workers conduct and provided corrective feedback.
- Communicated with community stakeholders and coordinated additional services for youth as needed.
- Developed and shared tracking system for new therapists to assist with meeting program expectations.
Parent Educator / Case Manager
Kids In Distress, Inc, KID
Wilton Manors, FL
02.2005 - 04.2017
- Ran parenting education groups utilizing the evidenced-based Systematic Training for Effective Parenting (STEP) curriculum.
- Created & Implemented Parenting Teens and Co-Parenting Program Curriculum with therapy and parenting staff of five.
- Assisted program coordinator to develop and expand program to address fluid community needs and maximize utilization of contracts.
- Provided 1-on-1 parenting education in the community including all Broward Sheriff's Office Detention Facilities and clients' homes.
- Provided supportive counseling for parents working on being reunified with their children currently in State custody due to parent's neglect or physical abuse, substance abuse, or criminal activities.
- Maintained client paper records and digital records within the Efforts to Outcomes (ETO) system.
- Assisted staff with transition to Efforts to Outcomes system from paper-based system.
- Assessed family needs and identify community resources to meet those needs.
- Served as agency liaison with Broward Sheriff's Office & Child Net jail liaisons.
Education
Master’s Degree - Mental Health Counseling
Nova Southeastern University
05.2018
Bachelor’s Degree - Psychology & Political Science
Dickinson College
05.2003
Professional Licenses
- Licensed Mental Health Counselor, Florida (MH 18722)
- Licensed Mental Health Counselor, Iowa (127440)
- Professional Counselor, Pennsylvania (PC0173376)
Certification
- National Board for Certified Counselors, (NBCC) National Certified Counselor (1551913)
- Trauma-Focused Cognitive Behavioral Therapy (TF-CBT) Certified
- EMDR Basic Trained
- Functional Assessment Rating Scales (FARS) Certified Rater
- Children’s Functional Assessment Rating Scales (CFARS) Certified Rater
- Behavioral Observation (Model Courts Evidenced Based Parenting Initiative)
- First Aid Certified (American Heart Association)
- Pediatric and Adult CPR Certified (American Heart Association)
Skills
- Strength-Based Leadership
- Staff Management & Team Building
- Process Improvement & Compliance Monitoring
- Policy & Procedure Development
- EHR Systems & Workflow Customization
- Clear Written & Verbal Communication
- Tech-Savvy & Quick Learner of New Systems
Affiliations
- American Counseling Association (2017 - Present)
- Florida Counseling Association (2017 - Present)
- NSU Counseling Student Organization (2015 - 2018)
- American Psychological Association Student Member (2014 - 2017)
Accomplishments
- Rapid Rewards Employee Recognition (Broward County 2023)
- Phi Kappa Phi Honor Society (2018)
- Shining Star Employee of the Quarter (Kids in Distress 2015)
Timeline
Director of Residential Services
His House Children's Home
03.2024 - Current
Human Services Supervisor
Broward County Board of Commissioners
08.2022 - 03.2024
Private Practice (Primary Therapist and Owner)
Our Mosaic Therapy
02.2022 - Current
Behavioral Health Clinician
Broward County Board of Commissioners
12.2018 - 07.2022
Residential Program Therapist
Agency for Community Treatment Services (ACTS)
07.2018 - 12.2018
Parent Educator / Case Manager
Kids In Distress, Inc, KID
02.2005 - 04.2017
Master’s Degree - Mental Health Counseling
Nova Southeastern University
Bachelor’s Degree - Psychology & Political Science
Dickinson College
References
References available upon request.
Website
ourmosaictherapy.com
References
References available upon request.