Genesis Callejas
Santa Ana,CA
Summary
Motivated professional with a solid background in sales strategies and technical support. Known for analyzing client needs to recommend tailored insurance solutions, resulting in consistently exceeding sales targets and forging lasting client partnerships.
Overview
1
1
Language
5
5
years of professional experience
Work History
Sales Agent
Kitajimainsurance
1100 Town And Country 92868
09.2023 - Current
- Developed strong knowledge of insurance products to effectively address client inquiries.
- Assisted clients in understanding policy options, enhancing customer satisfaction and retention.
- Maintained accurate records of client interactions using CRM systems for streamlined communication.
- Collaborated with team members to improve sales strategies based on client feedback and market trends.
- Conducted presentations to educate potential customers about benefits of insurance coverage offered.
- Analyzed client needs to recommend tailored insurance solutions, increasing conversion rates.
- Developed strong relationships with clients through excellent customer service and regular followups.
- Assisted call-in customers with questions and orders.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Negotiated contracts with prospective clients, helping to secure long-term business partnerships.
- Increased sales revenue by consistently meeting and exceeding sales targets.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Negotiated prices, terms of sales and service agreements.
- Maintained current knowledge of evolving changes in marketplace.
- Stayed current on company offerings and industry trends.
- Attended monthly sales meetings and quarterly sales trainings.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Recorded accurate and efficient records in customer database.
- Developed, maintained and utilized diverse client base.
- Kept detailed records of daily activities through online customer database.
- Achieved or exceeded company-defined sales quotas.
Cashier
Pacific Market
511 N Harbor
02.2022 - 08.2023
- Processed customer transactions accurately and efficiently using point-of-sale system.
- Assisted customers with inquiries, providing knowledgeable product information and recommendations.
- Maintained clean and organized checkout area to enhance customer experience.
- Collaborated with team members to ensure smooth store operations during peak hours.
- Handled cash and credit transactions, ensuring secure payment processing procedures were followed.
- Monitored inventory levels at checkout stations, reporting discrepancies to management promptly.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Addressed customer needs and made product recommendations to increase sales.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Education
High School Diploma -
Hare High School
1201205.2019
Skills
- Client relations
- Customer assistance
- Sales training
- Technical support
- Sales strategies
Languages
Spanish
Native or Bilingual
Timeline
Sales Agent
Kitajimainsurance
09.2023 - Current
Cashier
Pacific Market
02.2022 - 08.2023
High School Diploma -
Hare High School