Glen Canilao Jr
Newark,CA
Summary
Over 15 years of customer service experience. Proven ability to provide exceptional customer service in fast-paced environments. Strong communicator adept at addressing customer inquiries and resolving issues promptly. Skilled in multitasking and maintaining attention to detail. Eager to contribute to a positive customer experience as a Hawaiian Airlines Guest Service Agent.
Overview
12
12
years of professional experience
Work History
Pharmacy Clerk
Kaiser Permanente
11.2022 - Current
- Provide exceptional customer service to members, ensuring positive and supportive experience during their pharmacy visits.
- Effectively communicate with members to address inquiries and assist with prescription orders.
- Manage transactions accurately and efficiently using pharmacy POS system, processing payments and ensuring correct medication is given with meticulous attention to detail.
- Resolve members concerns and issues promptly and professionally, demonstrating empathy and understanding with adhering to company policies and procedures.
- Collaborated closely with healthcare providers and pharmacy team members to ensure accurate and timely dispensing of medications, prioritizing patient safety and satisfaction.
- Adapted to changing priorities and workload demands, multitasking effectively to meet members needs and maintain operational efficiency.
Pharmacy Clerk
Kaiser Permanente
04.2016 - 11.2022
- Provide exceptional customer service to members, ensuring positive and supportive experience during their pharmacy visits.
- Effectively communicate with members to address inquiries and assist with prescription orders.
- Manage transactions accurately and efficiently using pharmacy POS system, processing payments and ensuring correct medication is given with meticulous attention to detail.
- Resolve members concerns and issues promptly and professionally, demonstrating empathy and understanding with adhering to company policies and procedures.
- Collaborated closely with healthcare providers and pharmacy team members to ensure accurate and timely dispensing of medications, prioritizing patient safety and satisfaction.
- Adapted to changing priorities and workload demands, multitasking effectively to meet members needs and maintain operational efficiency.
Merchandising and Inventory Associate
Best Buy
08.2014 - 04.2016
- Efficiently managed inventory operations by overseeing receiving, stocking, and replenishment processes to maintain optimal stock levels, demonstrating strong organizational skills and attention to detail.
- Utilized inventory management systems and software to track product movement, update stock levels, and generate reports, showcasing proficiency in technology and data management.
- Conducted regular inventory audits to ensure accuracy and identify discrepancies, applying analytical and problem solving-skills to resolve issues and maintain inventory integrity.
- Collaborated effectively with cross-functional teams to anticipate inventory needs, optimize product placement, and ensure timely availability of merchandise, fostering teamwork and communication skills.
- Maintained organized stockrooms and storage areas, implementing best practices for product organization and space utilization, demonstrating adaptability and efficiency in a fast-paced environment.
- Upheld company policies and procedures regarding safety, security, and merchandise handling, promoting a safe and compliant work environment, which aligns with security protocols required in airport operations
- Adapted to changing priorities and multitasked effectively to support inventory counts, product transfers, and special projects, showcasing flexibility and adaptability, essential traits for handling various tasks in an airport environment.
Sales Consultant/Customer Service
Best Buy
08.2012 - 08.2014
- Provide exceptional customer service and assisting guests in selecting the right electronic products based on their needs and preferences.
- Demonstrate in-depth knowledge of Best Buy's products, including specifications, features, and compatibility.
- Offer personalized recommendations and solutions to enhance guest experience and meet their technology requirements.
- Process transactions accurately and efficiently using point-of-sale systems, ensuring adherence to company policies and procedures.
- Handle guest inquiries, concerns, and complaints promptly and professionally, striving to resolve issues to their satisfaction.
- Maintain clean, organized, and visually appealing store environment to uphold Best Buy's brand standards and enhance shopping experience.
- Collaborate with team members to achieve sales targets and provide seamless service during peak periods.
Education
Skyline College
San Bruno, CASkills
- Superior customer service
- Exceptional communication
- Time management expertise
- Adaptability and flexibility
- Ability to work in a fast-paced environment
- Detail oriented
- Multitasking capabilities
- Effective problem solving
- Conflict resolution skills
- Technical proficiency
- Information Verification
- Positive attitude
- Empathetic and genuine
Timeline
Pharmacy Clerk
Kaiser Permanente
11.2022 - Current
Pharmacy Clerk
Kaiser Permanente
04.2016 - 11.2022
Merchandising and Inventory Associate
Best Buy
08.2014 - 04.2016
Sales Consultant/Customer Service
Best Buy
08.2012 - 08.2014
Skyline College
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