Gilberto Cortes
Product Management Specialist
Cleveland,OH
Summary
Dynamic, solutions-oriented professional with a proven track record in driving product strategy, executing roadmaps, and fostering cross-functional collaboration. Expertise in translating intricate business requirements into scalable, data-driven solutions through agile methodologies, workflow automation, and a strong focus on customer-centric design. Recognized for effectively aligning stakeholders and optimizing value streams to deliver impactful products that generate measurable business results. Committed to leveraging strategic insights to enhance organizational performance and drive innovation.
Overview
15
15
years of professional experience
7
7
Certification
Work History
Senior Product Owner
Sherwin Williams
05.2024 - Current
- Owned and prioritized the product backlog to align features, enhancements, and technical debt with business goals and stakeholder priorities.
- Collaborated with stakeholders to gather requirements, define priorities, and translate business objectives into actionable development plans.
- Developed user stories and acceptance criteria that streamlined the development process, improved clarity, and enhanced delivery efficiency.
- Facilitated cross-functional collaboration with internal and external partners to expand product capabilities and strengthen market reach.
- Ensured seamless feature integration by partnering with software architects and developers to align new functionality with existing systems.
- Enhanced product quality and delivery consistency through Agile methodologies, backlog refinement, and iterative improvement practices.
- Boosted customer satisfaction through proactive engagement with client representatives and timely resolution of product issues.
- Evaluated KPIs and performance metrics to inform data-driven decisions and continuous product improvement strategies.
- Mitigated risks throughout product development by identifying potential obstacles early and implementing effective mitigation strategies.
- Streamlined communication channels between development teams and stakeholders by establishing regular reporting and feedback loops.
- Created and maintained comprehensive product documentation to ensure transparency, traceability, and easy access to current requirements and specifications.
Product Owner
ShiftKey
05.2023 - 04.2024
- Managed backlog prioritization to ensure alignment with business goals, technical dependencies, and stakeholder expectations.
- Developed clear user stories and acceptance criteria to guide development processes, support effective sprint execution, and deliver measurable business value.
- Led sprint planning sessions to define objectives, set priorities, and ensure clarity on deliverables for development teams.
- Collaborated with cross-functional teams to design and deliver high-quality products that met customer needs and organizational goals.
- Conducted regular stakeholder meetings to communicate progress, gather feedback, and maintain alignment on product priorities and outcomes.
- Collaborated closely with development teams to ensure timely delivery of product features and effective resolution of implementation challenges.
Product Owner / Scrum Master
Flexion Inc.
04.2021 - 03.2023
- Managed and prioritized the product backlog to ensure alignment with business goals, technical feasibility, and stakeholder priorities.
- Partnered with program leadership to drive strategic initiatives, enhance team health, and refine projects and contract deliverables.
- Developed clear user stories and acceptance criteria to guide development processes, ensure shared understanding, and deliver business value.
- Conducted business process analysis to identify inefficiencies and design optimized solutions that improved workflow and addressed emerging business needs.
- Proactively identified risks associated with project timelines and deliverables, developing and implementing effective mitigation strategies.
- Cultivated strong relationships with key stakeholders by maintaining open communication, addressing concerns promptly, and ensuring transparency throughout delivery.
- Engaged with customers for feedback, translating insights into actionable improvements that enhanced product quality and user satisfaction.
- Fostered a culture of continuous improvement by facilitating retrospectives, gathering team feedback, and implementing process enhancements.
- Evaluated and communicated team opportunities and risks to leadership, enabling informed decision-making and proactive issue resolution.
- Managed stakeholder expectations through structured reporting, regular updates, and strategic communication to maintain alignment and trust.
- Coordinated with software developers to create custom applications and tracking tools that supported client goals and operational efficiency.
Technical Product Owner / Scrum Master
OnShift
06.2019 - 01.2021
- Developed comprehensive product roadmaps that communicated vision, goals, and milestones to guide cross-functional delivery.
- Collaborated with product management to align the program backlog with strategic vision and establish MVP requirements for high-priority initiatives.
- Defined and managed product requirements in alignment with SDLC and Agile best practices to improve quality and delivery consistency.
- Prioritized and refined backlog items based on stakeholder feedback and business value to ensure alignment with organizational objectives.
- Partnered with engineering teams to refine user stories and acceptance criteria, improving clarity and reducing development rework.
- Collaborated with engineering teams on technical feasibility assessments, ensuring realistic scope, dependencies, and timelines.
- Facilitated Agile ceremonies including sprint planning, reviews, and retrospectives to ensure continuous improvement and consistent delivery.
- Implemented Agile frameworks and best practices to increase team productivity, collaboration, and transparency across projects.
- Facilitated stakeholder meetings and communication, providing updates on progress, risks, and opportunities to maintain alignment and engagement.
- Translated complex technical requirements into user stories, bridging communication between technical and non-technical stakeholders.
- Fostered a culture of continuous improvement, encouraging team feedback and implementing enhancements to optimize delivery processes.
- Mentored junior Product Owners, Scrum Masters, and developers, promoting professional growth and strengthening Agile team maturity.
Senior Product Owner
Hyland Software
07.2016 - 06.2019
- Led cross-functional teams to define product vision and roadmap, ensuring alignment with business objectives and strategic outcomes.
- Collaborated with stakeholders to define project scope, gather requirements, and prioritize features that delivered measurable business value.
- Managed the product backlog to ensure prioritization of high-value items and timely delivery of features aligned with customer and organizational goals.
- Developed user stories and acceptance criteria to guide development processes, clarify expectations, and ensure quality outcomes.
- Oversaw Agile ceremonies including sprint planning, reviews, and retrospectives to promote continuous improvement and consistent team delivery.
- Implemented process improvements that increased team efficiency, collaboration, and productivity across projects.
- Identified and removed impediments, streamlining workflows and fostering a culture of accountability and continuous improvement.
- Facilitated data-driven decision-making by presenting actionable insights on progress, performance, and challenges to key stakeholders.
- Collaborated with UX/UI designers to create intuitive, user-centered interfaces and improve overall product experience across platforms.
- Established strong stakeholder relationships through open communication, transparency, and consistent alignment on priorities.
- Championed Agile Product Management best practices across the organization, fostering a culture of learning, adaptability, and excellence.
- Contributed to revenue growth by identifying opportunities for upselling and cross-selling through customer needs analysis.
Project Manager
Hyland Software
07.2015 - 07.2016
- Led cross-functional teams to deliver software projects on time and within budget, ensuring adherence to scope, schedule, and quality standards.
- Managed full project lifecycles using Agile methodologies to enhance collaboration, transparency, and delivery efficiency.
- Facilitated stakeholder meetings to align project goals with business objectives, user needs, and measurable outcomes.
- Collaborated with product owners to prioritize features and deliverables based on customer feedback and strategic priorities.
- Established effective communication channels among team members, fostering collaboration and driving successful project completion.
Business Analyst / Solution Engineer
Hyland Software
10.2010 - 07.2015
- Analyzed business requirements and translated them into functional specifications to guide software development projects and ensure alignment with business objectives.
- Led workshops and facilitated stakeholder sessions to prioritize project backlogs and gather requirements, aligning development efforts with organizational goals.
- Collaborated with cross-functional teams to identify process improvements and enhance operational efficiency across business units.
- Performed gap analyses between existing systems and desired future states, identifying opportunities for optimization and innovation.
- Improved business processes by analyzing current workflows, recommending optimization strategies, and implementing automation to drive efficiency.
- Evaluated existing systems and recommended enhancements to improve user experience, performance, and system scalability.
- Interacted with internal customers to understand business needs and translate them into clear project requirements and deliverable scopes.
- Developed high-quality documentation to support training and onboarding efforts, ensuring employees could easily adopt new systems and procedures.
- Conducted stakeholder interviews to validate system functionality, gather insights, and confirm alignment with user needs.
- Collaborated closely with stakeholders to identify opportunities for process improvements and drive continuous innovation across the organization.
- Analyzed data to identify root causes of business problems and recommended corrective actions for long-term performance improvement.
- Drove operational efficiency by automating routine tasks, enabling staff to focus on higher-value and strategic initiatives.
Education
Bachelor of Science - Organizational Management – Project Management
Purdue Global University
West Lafayette, IN06.2027
No Degree - Application Development
Liberty University
Lynchburg, VA01-2015
No Degree - Desktop Publishing & Digital Imaging Design
Cuyahoga Community College
Parma, OH01-2005
No Degree - Architectural Engineering & Information Technology
Cuyahoga Community College
Cleveland, OH01-1998
Skills
- Product Strategy & Roadmapping – Aligning vision, business goals, and technical feasibility to guide product direction
- Requirements Elicitation & Analysis – Translating business needs into clear, actionable user stories and acceptance criteria
- Value Stream & Process Optimization – Mapping and improving workflows to maximize business and customer outcomes
- Domain-Driven Design (DDD) & Systems Thinking – Structuring complex systems around business domains for scalability and clarity
- API-First Solution Design – Designing and integrating REST, GraphQL, and OpenAPI-based services that drive interoperability
- Customer Portals & Workflow Automation – Delivering secure, self-service experiences that streamline operations and improve user satisfaction
- Stakeholder Engagement & Alignment – Bridging technical and non-technical teams to ensure shared understanding and buy-in
- Agile Delivery & Backlog Management – Orchestrating sprints, epics, and releases to balance speed with strategic value
Accomplishments
- Gained new customers and expanded market presence by transforming the OnBase's Automated Indexing product into Advanced Capture through effective requirements gathering, customer engagement, solution engineering, and cross-functional collaboration—work that directly contributed to the acquisition of a competitor and increased the company’s market share.
- Developed and implemented content management and workflow automation solutions that incorporated approval processes and audit trails to track user activity, maintain compliance, and improve cross-team efficiency and accountability.
- Established standardized Agile delivery practices encompassing epic, feature, and user story definition; refinement processes; and prioritization methods—improving communication, shared understanding, and alignment between product management, development, and business stakeholders.
- Restructured contracts and renewal terms to extend existing agreements and preserve key revenue streams, ensuring long-term client satisfaction and business continuity.
- Restructured and realigned cross-functional teams to improve communication, collaboration, and delivery effectiveness, fostering a culture of accountability and shared ownership.
- Enhanced stakeholder alignment and product delivery by creating transparent roadmaps, refining backlog management, and facilitating clear communication across cross-functional teams.
- Coached and mentored junior Scrum Masters, Product Owners, and developers, fostering professional growth, collaboration, and more effective Agile team performance.
Certification
- SAFe 6 Product Owner/Product Manager (POPM)
- SAFe 4 Certified Agilist
- Professional Scrum Master I
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Senior Product Owner
Sherwin Williams
05.2024 - Current
Product Owner
ShiftKey
05.2023 - 04.2024
Product Owner / Scrum Master
Flexion Inc.
04.2021 - 03.2023
Technical Product Owner / Scrum Master
OnShift
06.2019 - 01.2021
Senior Product Owner
Hyland Software
07.2016 - 06.2019
Project Manager
Hyland Software
07.2015 - 07.2016
Business Analyst / Solution Engineer
Hyland Software
10.2010 - 07.2015
Bachelor of Science - Organizational Management – Project Management
Purdue Global University
No Degree - Application Development
Liberty University
No Degree - Desktop Publishing & Digital Imaging Design
Cuyahoga Community College
No Degree - Architectural Engineering & Information Technology
Cuyahoga Community College
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