Summary
Overview
Work History
Education
Skills
Work Availability
Software
Languages
Work Preference
Accomplishments
Timeline
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Greg Williams

Summary

Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.

Overview

21
21
years of professional experience

Work History

Deli / Starbucks Manager

Fred Meyer
02.2022 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.

Baker

Panera Bread
09.2019 - 02.2022
  • Produced consistently high-quality baked goods for customers.
  • Complied with health and safety codes to protect staff and customers.
  • Operated and maintained bakery equipment, including ovens and mixers.
  • Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
  • Maintained a safe work environment by strictly adhering to sanitation guidelines and addressing potential hazards promptly.
  • Ensured product freshness by implementing proper storage techniques and regularly rotating stock.
  • Collaborated with team members to complete large orders for special events, ensuring timely delivery and client satisfaction.
  • Reduced waste and increased efficiency by accurately measuring ingredients and closely monitoring baking processes.
  • Increased production efficiency through effective time management and multitasking during busy periods.
  • Assisted in inventory management, helping maintain appropriate stock levels for essential ingredients and supplies.
  • Consistently met deadlines for catering orders by effectively prioritizing tasks according to urgency.
  • Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls, and coffee cakes.
  • Trained and supervised new employees on bakery operations and procedures.
  • Created appealing displays to showcase products in bakery.

Baker Trainer Specialist

Panera Bread
04.2009 - 04.2019
  • Promoted a positive work culture, resulting in increased employee retention rates and reduced turnover.
  • Maintained clean, organized kitchen to maximize efficiency and food safety.
  • Washed dishes and sanitized prep area at end of each shift.
  • Evaluated employee performance regularly, providing constructive feedback for continuous improvement and career growth opportunities within the organization.
  • Increased customer satisfaction by ensuring high-quality baked goods through strict quality control measures.
  • Adapted quickly to changing market demands by introducing new products that catered to evolving consumer preferences in baked goods'' tastes and textures.
  • Optimized scheduling for baking staff, balancing workload while minimizing labor costs.
  • Ensured compliance with food safety regulations by maintaining a clean workspace and adhering to established protocols.
  • Boosted sales by creating eye-catching displays of freshly-baked goods in store.
  • Improved employee skill sets through comprehensive training programs on various baking methods and equipment usage.
  • Streamlined inventory management processes, reducing stock discrepancies and over-ordering issues.
  • Maintained cleanliness and hygiene in bakery premises.
  • Maintained and controlled inventory of baked goods.
  • Enforced compliance with food safety standards with proper food storage, sanitation and labeling.
  • Managed all baking operations professionally and handled all problems confidently.
  • Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance.
  • Established performance goals and empowered bakers to exceed targets.

Owner

Custom Care Cleaning / Yard Xpress
05.2007 - 04.2009
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Paid attention to detail while completing assignments.
  • Demonstrated versatility and adaptability by performing a wide range of tasks including lawn mowing, pruning, planting, mulching, and snow removal as needed.

Attendant

Casey's Gas Station
09.2006 - 03.2007
  • Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
  • Collaborated with team members to improve overall service quality and guest experience.
  • Provided excellent customer service to guests by promptly responding to inquiries and requests.
  • Executed daily tasks such as restocking supplies, processing payments, and assisting customers with questions or concerns.
  • Performed routine maintenance tasks on equipment, identifying potential issues before they escalated into larger problems.
  • Utilized strong interpersonal skills to establish rapport with guests.

Baker

Jewel Osco
05.2004 - 09.2006
  • Collaborated with team members to complete tasks and maintain smooth running of bakery.
  • Managed customer service operations, including taking orders and resolving complaints.
  • Provided excellent customer service, answering questions about products and offering personalized recommendations based on individual preferences.
  • Maintained accurate inventory of baking supplies and ingredients.
  • Adjusted recipes based on available ingredients or dietary restrictions,
  • Trained new staff in bakery operations, improving overall team efficiency and product consistency.
  • Achieved significant reduction in customer wait times by optimizing workflow and baking schedules.

Education

GED -

Normal Community West High
Normal, IL
01.2004

Skills

  • Equipment operation and maintenance
  • Large-scale baking expertise
  • Ability to perform in high temperatures
  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Verbal and written communication
  • Complex Problem-solving
  • Staff training and development
  • Staff management
  • Task delegation
  • Goal setting

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software

Microsoft 365

Excel

PowerPoint

Power BI

Languages

English
Full Professional

Work Preference

Work Type

Full Time

Location Preference

On-SiteRemoteHybrid

Important To Me

Career advancementWork-life balanceCompany CultureFlexible work hoursPersonal development programsHealthcare benefitsWork from home optionPaid time offStock Options / Equity / Profit Sharing401k matchPaid sick leave4-day work week

Accomplishments

  • July 2025 after inventory, is number one for best shrink in our district
  • Supervised team of 20 staff members.
  • Improved shrink numbers by making sure staff members are following best practices, policies, and procedures.

Timeline

Deli / Starbucks Manager

Fred Meyer
02.2022 - Current

Baker

Panera Bread
09.2019 - 02.2022

Baker Trainer Specialist

Panera Bread
04.2009 - 04.2019

Owner

Custom Care Cleaning / Yard Xpress
05.2007 - 04.2009

Attendant

Casey's Gas Station
09.2006 - 03.2007

Baker

Jewel Osco
05.2004 - 09.2006

GED -

Normal Community West High

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