Gregory Smith
AKRON,OH
Summary
Dedicated Customer Services professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
24
24
years of professional experience
Work History
Ambassador Services/Safety
Block By Block
AKRON, OH
05.2018 - Current
- Greeted customers and clients to create welcoming atmosphere.
- Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
- Engaged guests in conversation to offer hospitality, aid in service recovery and engender trust.
Manager Delivery Services
Lowes Home Improvment
AKRON, United States
11.2014 - 04.2018
- Fielded customer questions and complaints and rectified issues.
- Supported customers via telephone, email and at sites to handle escalations and product concerns.
- Coordinated delivery of contracted solutions at program level and in full accordance with outlined cost, scheduling and quality terms.
- Monitored customer quality metrics and took proactive steps to implement resolutions and restore acceptable levels.
- Supervised delivery staff and general productivity.
- Trained drivers, helpers and support workers in techniques for maximizing efficiency.
- Planned delivery routes according to traffic, weather and types of delivery.
Supervisor Network Services/Crew Manager
ATT
AKRON, United States
09.1999 - 07.2012
- Established team priorities, maintained schedules and monitored performance.
- Directed training and retraining of employees to boost performance and enhance business results.
- Effectively supervised staff of 31 personnel by implementing company policies, protocols, work rules and disciplinary action.
- Defined clear targets and objectives and communicated to other team members.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Telecommunications Specialist
ATT
AKRON, United States
04.1996 - 09.1999
- Leveraged electronic testing equipment to diagnose and solve telecommunications issues and maintained records of systems performance, operations and equipment inventory.
- Installed, troubleshot, repaired and redesigned telecommunications systems to support communication and information exchange.
- Installed and configured new devices and system components.
- Responded to service requests during and after business hours.
Education
University of Akron
Akron, OHHigh School Diploma -
Akron East Senior High School
Akron, OH06.1974
Skills
- Customer Service
- Staff Development
- Inventory Control
- Supervision and Training
- Skilled Negotiator
- Policy and Program Development
Timeline
Ambassador Services/Safety
Block By Block
05.2018 - Current
Manager Delivery Services
Lowes Home Improvment
11.2014 - 04.2018
Supervisor Network Services/Crew Manager
ATT
09.1999 - 07.2012
Telecommunications Specialist
ATT
04.1996 - 09.1999
University of Akron
High School Diploma -
Akron East Senior High School
Similar Profiles
Cesar BanuelosCesar Banuelos
Maintenance Ambassador at Block by BlockMaintenance Ambassador at Block by Block
Aurelio MontoyaAurelio Montoya
Cleaning Ambassador at Block by Block CaliforniaCleaning Ambassador at Block by Block California
Devin LeeDevin Lee
Downtown Street Ambassador at block by blockDowntown Street Ambassador at block by block
Gary Dante GarrettGary Dante Garrett
Team Lead Supervisor at Block by BlockTeam Lead Supervisor at Block by Block
Hayley PragerHayley Prager
Lead Merchandising Associate at KohlsLead Merchandising Associate at Kohls