Amanda Parker
Hendersonville,NC
Summary
Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help the team. Reliable and dedicated team player with hardworking and resourceful approach. Posses a bachelor's degree in civil engineering.
Overview
10
10
years of professional experience
Work History
Surgery Scheduler
Western Carolina Surgery Center
12.2023 - Current
- Managed multiple schedules and prioritized tasks to meet demands of fast-paced work environment
- Enhanced clinic workflow by efficiently coordinating surgery schedules and resources.
- Supported clinic management with data analysis of surgery trends to optimize resource allocation.
- Collaborated with clinical staff to ensure appropriate allocation of time for various types of appointments and procedures.
- Adapted seamlessly to any changes in provider schedules or office policies, maintaining a high level of accuracy and efficiency in appointment management.
Customer Service Healthcare Associate
ResultsCX
09.2023 - 12.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Utilized internal software and tools to meet customer needs and resolved issues promptly.
Au Pair
Au Pair Care
08.2019 - 11.2022
- Daily fast schedule management for all activities.
- Development support and orientation.
- Cross team work with parents.
- Clear and efficient communication, achievement of expectations, planning and organization of daily activities.
Office Assistant
SPC Brasil
12.2013 - 06.2019
- Created and updated records and files to maintain document compliance.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Offered technical support and troubleshot issues to enhance office productivity.
- Authored business documents to organize and emphasize information quickly and effectively.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained and updated office records, both digital and physical.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Utilized office management software to record and track customer information.
Education
Business/Accounting Pathway -
AB Tech
Asheville, NCCivil Engineering Degree -
UniRV - University of Rio Verde
Rio Verde, GO - BazilSkills
- Highly organized
- Proactive learner
- Multitasking Abilities
- Filing and Data Archiving
- Computer Skills
- Microsoft Office
- AutoCAD
- Bilingual
Languages
Portuguese
Native or Bilingual
English
Native or Bilingual
Spanish
Limited Working
Timeline
Surgery Scheduler
Western Carolina Surgery Center
12.2023 - Current
Customer Service Healthcare Associate
ResultsCX
09.2023 - 12.2023
Au Pair
Au Pair Care
08.2019 - 11.2022
Office Assistant
SPC Brasil
12.2013 - 06.2019
Business/Accounting Pathway -
AB Tech
Civil Engineering Degree -
UniRV - University of Rio Verde
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