Jake Ackman
ACWORTH,Georgia
Summary
Proven multitasker and detail-oriented professional, adept in technology and team collaboration. Excelled at Medusa Three Dining LLC by enhancing customer satisfaction and streamlining operations. Skilled in handling diverse roles from barista to banquet server, consistently delivering top-notch service and driving repeat business. Achieved significant improvements in productivity and service efficiency.
Overview
4
4
years of professional experience
Work History
Host
Medusa Three Dining LLC
09.2023 - 08.2024
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
- Input orders accurately into POS terminal, split bills and accepted payments.
Banquet Server
Westin Hotel
04.2022 - 07.2023
- Answered guest questions about event plans and food service choices.
- Worked with banquet manager to coordinate event set up and schedule.
- Handled food and beverage orders for around 100 guests consistently delivering prompt and friendly service.
- Performed opening and closing duties for banquet hall, following checklist to restock supplies and clean up all service areas.
Barista
Starbucks
12.2021 - 05.2022
- Used POS system to accurately enter orders and process payments.
- Monitored food inventory and supplies to prevent waste.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
Busser
Darden Restaurant Group
11.2020 - 11.2021
- Trained new staff in bussing and cleaning procedures.
- Delivered smooth and timely service to customers by offering additional silverware, extra napkins, and cleaning spills.
- Worked well in diverse team settings by partnering with others to complete tasks.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
Education
BBA - Information Systems
Kennesaw State University
Kennesaw, GA05.2027
High School Diploma -
Glynn Academy
Brunswick, GA05.2022
Skills
- Multitasking proficiency
- Detail Oriented
- Team Collaboration
- Proficient with Technology
Timeline
Host
Medusa Three Dining LLC
09.2023 - 08.2024
Banquet Server
Westin Hotel
04.2022 - 07.2023
Barista
Starbucks
12.2021 - 05.2022
Busser
Darden Restaurant Group
11.2020 - 11.2021
BBA - Information Systems
Kennesaw State University
High School Diploma -
Glynn Academy
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