Caroline Wright
Gibsonville,NC
Summary
Veterinary Receptionist with 5+ years in customer service. Known for being detail orientated, professional and dependable. Skilled in multi-tasking, time management and organization. Pursuing a position where well-honed office and communication skills will be appreciated.
Overview
8
8
years of professional experience
Work History
Veterinary Receptionist
Westbrook Animal Hospital
11.2021 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Fielded phone calls from pet owners, answered questions and took messages for veterinarians.
- Entered data from pet records and office visits into computer system.
- Organized paperwork such as charts and reports for office and patient needs.
- Maintained current and accurate medical records for patients.
- Maintained office and waiting room, keeping common areas clean and tidy.
- Helped pet owners complete necessary medical forms and documentation.
- Invoiced patients accurately in line with charging guidelines.
- Transcribed phone messages and relayed to appropriate personnel.
- Notified manager of incidents and potential incidents relating to patients and staff for swift action.
- Supported office staff and operational requirements with administrative tasks.
- Provided excellent customer service to all clients to ensure their visit was a great experience.
Beertender
Sip In Shop
05.2021 - 10.2021
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
Summer Camp Counselor
Alamance Country Club
05.2020 - 09.2020
- Worked with children of varying age, interest, skill, and developmental levels.
- Led groups of children safely through variety of camp activities.
- Organized and guided group activities by leading, coaching, and participating with campers.
- Acted as positive role model and mentor to provide campers with constructive guidance and promote healthy habits and attitudes.
- Supported children by actively listening and offering encouragement.
- Assisted with meal preparations and clean-ups to maintain clean and organized camp environment and keep campers well-fed.
- Implemented camp activities fostering physical, social, and emotional growth.
- Assisted in preparing recreational materials and supplies for each activity.
- Collaborated with other recreation staff in developing new recreational activities.
- Developed and monitored safety policies and procedures to facilitate safety of participants.
Cashier
T.J. Maxx
09.2015 - 10.2017
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Used POS system to enter orders, process payments and issue receipts.
- Learned duties for various positions and provided backup at key times.
Education
Bachelor of Science - Business Administration
University of North Carolina At Greensboro
Greensboro, NC05.2023
Skills
- Calendar and Appointment Management
- Payment Scheduling and Collection
- Chart Updating
- Typing and Filing
- Online Systems
- Customer Interaction
- Effective Multitasking & Communication
- Front Desk Operations
- Microsoft Office
- Professional Telephone Etiquette
Timeline
Veterinary Receptionist
Westbrook Animal Hospital
11.2021 - Current
Beertender
Sip In Shop
05.2021 - 10.2021
Summer Camp Counselor
Alamance Country Club
05.2020 - 09.2020
Cashier
T.J. Maxx
09.2015 - 10.2017
Bachelor of Science - Business Administration
University of North Carolina At Greensboro