Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gavaughn Dyer

Elmont,NY

Summary

Highly motivated and known for utilizing strong communication skills to lead and work effectively with other staff and team members. Experienced with diagnosing and resolving technical problems to optimize system performance.

Overview

3
3
years of professional experience

Work History

Epic TDR Team Lead

Custom Computer Specialists
12.2024 - Current
  • Tested Northwell Workstations an peripherals in preparation for EPIC transition.
  • Oversaw daily operations, ensuring team alignment with project goals and deadlines.
  • Mentored team members, fostering skill development and enhancing overall team performance.
  • Streamlined workflows through process improvements, reducing delays and increasing efficiency.
  • Coordinated cross-functional communication, facilitating collaboration between departments to optimize project outcomes.
  • Developed action plans based on feedback, enhancing team productivity and morale.

Desktop Support Technician

Custom Computer Specialists
11.2023 - Current
  • Deploy, install, and configure workstations, laptops, and various hardware for Northwell end-users
  • Install and configure various software applications to new devices
  • Coordinate with other IT personnel to ensure proper network connectivity for new devices
  • Diagnosed and resolved user problems with desktops, laptops, and peripherals.
  • Conduct quality assurance checks to ensure deployments meet company standards and are error-free
  • Utilized remote desktop tools effectively for off-site troubleshooting assistance when required.

Desktop Support Technician

SUNY Brockport Information Technology Services (BITS)
04.2022 - 05.2023
  • Imaged and configured new and current desktop, laptop, tablets, phones, and printers; Ensure IT security protocols and antivirus software are up to date
  • Provided technical support for hardware and software issues across campus.
  • Interacted and used administrative tools (Intune and JAMF) to manage different devices used and owned by SUNY Brockport.
  • Diagnosed and resolved hardware and software issues using Team Dynamix ITSM Solution ticketing system.
  • Set up and troubleshoot network connectivity, including LAN and Wi-Fi
  • Trained end-users on software applications and troubleshooting techniques.

Education

Bachelor of Science Degree - Computer Information Systems

State University of New York - Brockport
Brockport, NY
05.2023

Associate degree - Applied Science, Electrical Engineering Technology

Nassau Community College
Garden City, NY
08.2020

Skills

  • Azure AD
  • Intune, JAMF
  • Remote Support
  • Hardware and Software Troubleshooting
  • Active Directory Users and Computer Consoles
  • MacOS
  • Windows OS
  • Ticketing System
  • EPIC testing
  • Microsoft Office Suite
  • MS Outlook, MS Teams
  • Customer focus
  • Coaching and mentoring

Timeline

Epic TDR Team Lead

Custom Computer Specialists
12.2024 - Current

Desktop Support Technician

Custom Computer Specialists
11.2023 - Current

Desktop Support Technician

SUNY Brockport Information Technology Services (BITS)
04.2022 - 05.2023

Bachelor of Science Degree - Computer Information Systems

State University of New York - Brockport

Associate degree - Applied Science, Electrical Engineering Technology

Nassau Community College

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