Gea Jolly
Calumet City,IL
Summary
Proven professional with a track record of enhancing operational efficiency and client satisfaction at Addis Home Care. Skilled in case management and possessing excellent communication abilities, demonstrated success in improving care plan assessments and boosting revenue through strategic upselling. Adept at fostering community integration and maintaining high safety standards, showcasing flexibility and dependability in dynamic environments.
Overview
4
4
years of professional experience
Work History
Home Care Provider
Addis Home Care
Chicago, IL
10.2023 - Current
- Developed educational materials and resources for clients, caregivers, and families to help them better understand the intricacies of home care management.
- Boosted salon revenue by upselling additional services and recommending appropriate home care products to clients.
- Advised patients on appropriate treatment for pain and gave specific home care instructions.
Security Officer
AGB Investigative Services Inc.
Chicago, IL
06.2020 - 12.2022
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Completed full building and grounds patrols to spot and investigate concerns.
Housekeeping Cleaner
Red Roof Inn Hotel
Joliet, IL
02.2021 - 03.2022
- Collaborated with team members to complete daily tasks quickly and effectively for maximum productivity.
- Developed strong working relationships with colleagues across various departments including front desk staff, maintenance teams, laundry, and management.
- Reported maintenance issues encountered in rooms or common areas to management for prompt resolution.
- Increased overall cleanliness ratings by consistently meeting or exceeding housekeeping performance standards.
- Maintained high levels of safety awareness while using chemicals, equipment, and tools during daily tasks.
- Maintained a clean and safe working environment through consistent housekeeping practices.
- Maximized workspace efficiency by organizing housekeeping carts, storage closets, and supply areas on a regular basis.
- Enhanced guest satisfaction by maintaining a clean and welcoming environment in all areas of the property.
- Reduced allergens and improved air quality by regularly dusting and vacuuming rooms, hallways, and common spaces.
- .
Education
Thorton Township High School
Harvey, IL06.2019
Skills
Progress documentation
Community integration
Case management
Care plan assessment
Self-Motivated
Excellent Communication
Active Listening
Flexible and Adaptable
Dependable and Responsible
Timeline
Home Care Provider
Addis Home Care
10.2023 - Current
Housekeeping Cleaner
Red Roof Inn Hotel
02.2021 - 03.2022
Security Officer
AGB Investigative Services Inc.
06.2020 - 12.2022
Thorton Township High School