Geanela Ramirez

Taco Bell

Miramar, FL

06.2021 - 06.2023

Ensured compliance with all applicable laws, regulations, industry standards.
Coached, mentored and trained team members in order to improve their job performance.
Provided leadership during times of organizational change or crisis situations.
Ensured compliance with industry regulations and company policies.
Resolved conflicts between employees by providing guidance on company policies and procedures.
Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
Enforced customer service standards and resolved customer problems to uphold quality service.
Oversaw daily operations, maintaining efficiency and quality standards.
Enhanced team morale and retention through recognition programs and career development opportunities.
Led a team of XX employees, ensuring high productivity and excellent customer service.
Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Reviewed completed work to verify consistency, quality, and conformance.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Resolved customer inquiries and complaints requiring management-level escalation.
Delegated work to staff, setting priorities and goals.
Mediated conflicts between employees and facilitated effective resolutions to disputes.