Geanetti Guerra
Edinburg,TX
Summary
Accomplished Project Manager at Blain Enterprise, adept in geomatics and logistics project management with a proven track record of enhancing team collaboration and exceeding sales targets. Leveraged relationship-building and network diagnostics skills to significantly improve customer satisfaction and operational efficiency. Achieved top performer status through innovative solutions and strategic market awareness.
Overview
11
11
years of professional experience
Work History
Internet Technical Support Representative
Spectrum
12.2017 - 10.2020
- Resolved complex connectivity problems through thorough troubleshooting and effective communication with customers.
- Developed strong relationships with clients by consistently exceeding expectations in technical knowledge and problem-solving abilities.
- Ensured a high level of customer satisfaction with prompt resolution of software, hardware, and network problems.
- Managed a high volume of inbound calls while maintaining a professional demeanor under pressure.
- Maintained up-to-date knowledge of industry trends, technologies, and best practices to provide accurate information to customers.df
- Contributed to improved departmental efficiency by participating in process development initiatives aimed at streamlining workflows or reducing response timeframes.
- Boosted first-contact resolution rates through skillful assessment of client needs and identification of appropriate solutions.
Insurance Claims Representative
Infinity Insurance
08.2015 - 07.2016
- Improved customer satisfaction by efficiently handling insurance claims and providing timely resolutions.
- Negotiated fair settlements with clients and third parties, maintaining positive client relationships.
- Conducted thorough research on claimants'' backgrounds, validating information to minimize fraudulent activity risks.
- Coordinated with repair shops and medical providers to ensure proper services were provided to clients after accidents or incidents covered under their policies.
- Managed a high volume of insurance claims, ensuring accurate documentation and prompt processing.
- Developed strong working relationships with fellow team members, fostering a supportive environment that promoted productivity.
- Streamlined claims processes by implementing new software tools and techniques, increasing departmental efficiency.
Sales Representative Team Leader
Blain Enterprise
08.2013 - 06.2015
- Organized monthly sales meetings to review progress, set goals, and discuss areas for improvement among the team members.
- Exceeded sales targets consistently with effective management of leads, pipeline development, and closing deals.
- Established a positive work environment through clear communication, encouragement, and recognition of achievements.
- Actively participated in industry conferences as both an attendee and speaker to further develop professional network connections.
- Conducted regular market research to stay ahead of industry trends and adjust strategies accordingly.
- Implemented innovative sales techniques to enhance team productivity and drive results.
- Led a team of sales representatives to improve overall performance through mentoring, coaching, and regular evaluations.
- Trained new employees on customer service, money handling and organizing strategies.
Project Manager
Blain Enterprise
06.2013 - 06.2015
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
Receptionist Administrator
Nick Smith & Associates
01.2012 - 01.2014
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Acted as first point of contact and set appointments for prospective clients.
- Maintained a clean, organized, and welcoming reception area with updated reading materials for visitors while monitoring security by verifying visitor credentials and issuing visitor badges.
Sales Agent
Nick Smith & Associates
01.2011 - 01.2014
- Developed strong relationships with clients through excellent customer service and regular followups.
- Assisted call-in customers with questions and orders.
- Explained features and advantages of Cutco products or services to promote sales.
- Achieved top performer status within the company due to consistent high sales numbers.
- Increased sales revenue by consistently meeting and exceeding sales targets.
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
Customer Representative
HEB Grocery Store
09.2009 - 06.2013
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues with professionalism.
- Maintained courteous, friendly atmosphere for guests to increase overall satisfaction and customer service standards.
- Implemented feedback from regular evaluations to improve personal performance and contribute positively to the team''s collective growth.
- Embraced spotlight on customer service by creating courteous, friendly atmosphere for guests.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Retained dissatisfied customers by offering empathetic listening skills followed by effective problem-solving approaches tailored to each individual case.
- Managed difficult customer interactions calmly and effectively, reducing escalation levels and maintaining company reputation.
- Identified opportunities for upselling or cross-selling products during interactions, increasing overall revenue generation.
Education
Bachelor of Science - Communication Disorders
The University of Texas Rio Grande Valley
Edinburg, TXAssociate of Arts - Computer Applications Development
South Texas College
McAllen, TX06-2011
High School Diploma -
Edinburg North High School
Edinburg06-2011
Skills
- Wireless networking
- Network diagnostics
- Solutions-based sales
- Relationship building
- Sales expertise
- Product and service knowledge
- Market awareness
- Policy interpretation
- Insurance claims review
- Time management
- Team collaboration
- Project Management Competency
- Geomatics project management
- Logistics project management
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Internet Technical Support Representative
Spectrum
12.2017 - 10.2020
Insurance Claims Representative
Infinity Insurance
08.2015 - 07.2016
Sales Representative Team Leader
Blain Enterprise
08.2013 - 06.2015
Project Manager
Blain Enterprise
06.2013 - 06.2015
Receptionist Administrator
Nick Smith & Associates
01.2012 - 01.2014
Sales Agent
Nick Smith & Associates
01.2011 - 01.2014
Customer Representative
HEB Grocery Store
09.2009 - 06.2013
Bachelor of Science - Communication Disorders
The University of Texas Rio Grande Valley
Associate of Arts - Computer Applications Development
South Texas College
High School Diploma -
Edinburg North High School
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