Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Ge'Angela Owsley

Memphis,TN

Summary

To maintain customer satisfaction and improve customer experience through proven problem-solving skills, customer experience, and product knowledge. Very Passionate Teacher with experience developing and implementing diverse curriculums covering wide range of subjects. Highly skilled at motivating students through positive encouragement and reinforcement of concepts via interactive classroom instruction and observation. Successful in helping students develop strong literacy, numeracy, social and learning skills.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Lead Teacher

Ivy League Learning Center
10.2021 - 05.2024
  • Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
  • Established positive relationships with parents through regular communication regarding student progress, collaborating on strategies for academic success at home and school.
  • Supported students in developing social skills through structured activities and positive reinforcement techniques.
  • Maintained patience and level-headedness in diverse situations to support student development and personal growth.

Server

Perkins Restaurant
06.2017 - 09.2021
  • Attending to diners before, during, and after their meals by helping them place, receive, and pay for their orders.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Served food and beverages promptly with focused attention to customer needs.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Front Desk Medical Receptionist

Christ Community
01.2017 - 12.2018
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.

Work From Home Agent

Advanced Services Inc
02.2016 - 03.2017
  • Assist customers and customers in setting up service repair for their appliances, check availability of technicians and make appointments
  • Reschedule service calls for customers by communicating with dispatchers for special requests and customer service
  • Message dispatch for follow-up on appointment times and other troubleshooting
  • Provide consumer education to save in-warranty and service contract calls
  • Navigated computer systems efficiently to access information quickly, providing accurate responses during customer interactions.

Education

Certificate - Medical Office Assistant

Concorde Career College
Memphis, TN
09.2018

High School Diploma -

Raleigh-Egypt High
Memphis, TN
05.2013

Skills

  • Clear language, proper etiquette and be able to convey instructions in a way that customers understand the first time around Data Entry, Oral/Written Communication, and Medical Filing
  • Lesson Planning
  • Activity Planning
  • Childcare needs
  • Classroom Management

Certification

CPR

Timeline

Lead Teacher

Ivy League Learning Center
10.2021 - 05.2024

Server

Perkins Restaurant
06.2017 - 09.2021

Front Desk Medical Receptionist

Christ Community
01.2017 - 12.2018

Work From Home Agent

Advanced Services Inc
02.2016 - 03.2017

Certificate - Medical Office Assistant

Concorde Career College

High School Diploma -

Raleigh-Egypt High

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Ge'Angela Owsley