Geanine N. Rogers
Beachwood
Summary
Project Director with 20+ years of experience in municipal operations and infrastructure logistics, now leading strategic initiatives at Cleveland Water. Proven record of improving emergency response systems, optimizing citywide work dispatch, and reducing public complaints through smart data tracking. Expert in cross-department collaboration, workforce coordination, and system-driven solutions for water service delivery. Committed to building efficient, equitable infrastructure for Cleveland communities.
Experienced with leading comprehensive project lifecycles from inception to completion. Utilizes strategic planning and team coordination to meet objectives. Track record of applying risk management and stakeholder engagement to ensure project success.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Project Director
Cleveland Water Department
08.2024 - Current
- - Lead cross-functional teams to plan and execute municipal water infrastructure projects on time and within budget.
- - Reduced misrouted emergency calls by 38% by launching a targeted FAQ insert to customers.
- - Oversee regulatory compliance, reporting, and quality control across citywide water operations.
- - Drive process improvements supporting capital improvement plans and emergency service optimization.
Administrative Assistant/ Radio Operator Dispatcher
City of Cleveland
07.2003 - 08.2024
- - Dispatched 55+ field crews daily and managed over 100 calls related to emergency and public service issues in a call center environment.
- - Reduced resident complaints by 85% by implementing AVL tracking for proactive road repair and snow response.
- - Spearheaded creation of a 24-hour call center; improved service availability and operational efficiency.
- - Trained dispatchers and drivers on Rubicon system, improving route transparency and service feedback by 85%.
Education
Bachelor of Business Administration (B.B.A.) - Business Administration
David N. Meyers University
Cleveland, OHAssociate of Applied Science (A.A.S.) - Public Administration
Cuyahoga Community College
Cleveland, OHSkills
- - Project Management & Strategic Planning
- - Infrastructure Operations & Utilities
- - Public Sector & Regulatory Compliance
- - Process Improvement & Workflow Optimization
- - Microsoft 365, SharePoint, City Works, Rubicon, Teams, Accela, ArcGIS
- - Team Leadership & Cross-Functional Coordination
- - Dispatch Logistics & AVL Tracking
- - Customer Service & Stakeholder Communication
- Project scope
- Agreement negotiation
- Scope development
- Schedule management
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Websites
Certification
- Certificate in Project Management – Cleveland Water
- OSHA 30-Hour Certification – City of Cleveland
- City Works | AVL Tracking | Rubicon | SharePoint
- Diversity, Ethics & Safety Compliance – City of Cleveland
Awards
Performance Awards – City of Cleveland, Valued Employee Award – Department of Public Works, City of Cleveland
Certification in Project Management
I received certification in Project Management from Kent State University.
Timeline
Project Director
Cleveland Water Department
08.2024 - Current
Administrative Assistant/ Radio Operator Dispatcher
City of Cleveland
07.2003 - 08.2024
Associate of Applied Science (A.A.S.) - Public Administration
Cuyahoga Community College
Bachelor of Business Administration (B.B.A.) - Business Administration
David N. Meyers University
Similar Profiles
THOMAS PETICCATHOMAS PETICCA
Industrial Maintenance Technician at City of Cleveland Water DepartmentIndustrial Maintenance Technician at City of Cleveland Water Department
Vito GiriunasVito Giriunas
Water Treatment Plant Operator at The City Of Cleveland Water Dept.Water Treatment Plant Operator at The City Of Cleveland Water Dept.
William LockettWilliam Lockett
Municipal Service Labor at Cleveland Water DeptMunicipal Service Labor at Cleveland Water Dept
Tanya L. MilanoTanya L. Milano
Bookkeeper/Business Office Manager at On-Site Landscape ManagementBookkeeper/Business Office Manager at On-Site Landscape Management
Nicole MaccaroneNicole Maccarone
Key Holder/Froster at Nothing Bundt CakesKey Holder/Froster at Nothing Bundt Cakes