Geanine Reaves
Washington,United States
Summary
Experienced and knowledgeable Police Dispatcher with over eight years of service in high-volume emergency communications environments. Recently promoted to Senior Police Dispatcher and certified by APCO as a Public Safety Telecommunicator Instructor, contributing to frontline operations and staff development. Proficient in computer-aided dispatch (CAD) systems and adept at maintaining accurate, real-time communication with law enforcement personnel and first responders. Recognized for consistently maintaining composure under high-pressure conditions, exercising sound and timely judgment, and upholding professional integrity in alignment with public safety objectives and emergency response protocols.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Senior Police Dispatcher
George Washington University Police Department
04.2025 - Current
- Promoted to Senior Dispatcher in recognition of leadership, performance, and operational knowledge.
- Provide structured training and guidance to new dispatch staff
- Serve on recruitment panels, evaluating applicants qualifications, skills, and alignment with organizational requirements to support effective hiring decisions.
- Monitor and review call documentation to ensure thoroughness, accuracy, and compliance with established protocols, policies, and regulatory standards.
Police Dispatcher
George Washington University Police Department
11.2017 - 04.2025
- Handle emergency and non-emergency calls, calmly gathering and documenting vital information.
- Assess situations to prioritize response and dispatch appropriate personnel using computer-aided dispatch (CAD) systems.
- Maintain real-time communication with field officers to ensure accurate updates and scene resolution.
- Use radio, telephone, and computer systems to coordinate response activities and relay new developments.
- Conduct NCIC and WALES queries for wanted persons, missing individuals, and vehicle information.
- Mitigate risks by relaying accurate, timely information during crisis situations.
- Provide courteous, knowledgeable assistance to the public, resolving inquiries and enhancing community satisfaction.
- Promote teamwork through collaboration on multi-agency cases and assist in training colleagues.
- Proficient in Microsoft Word, email, teletypes, and detailed logging of information.
- Demonstrate strong listening skills and the ability to follow oral and written instructions precisely.
Police Dispatcher
Howard University Police Department
01.2017 - 11.2017
- Received 911 and non-emergency calls, dispatching appropriate agencies and officers.
- Maintained calm and clear communication during high-pressure situations, coordinating between callers, officers, and agencies.
- Gathered critical information to ensure accurate and timely resource deployment.
- Monitored officer locations and provided assistance to support departmental safety.
- Prioritized and dispatched emergency calls to enhance response times.
- Troubleshot hardware issues related to door locking systems and card readers to reduce downtime.
- Monitored property for unlawful activity and maintained detailed incident records.
Office Manager
Stillwater Septic Sewer and Drain Cleaning, Inc.
02.2015 - 01.2017
- Delivered exceptional customer service by promptly addressing client inquiries and concerns via phone and email, managing over 50 calls daily.
- Dispatched drivers efficiently to respond to septic tank service emergencies, coordinating schedules and routes to ensure timely service delivery.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Created, maintained, and updated physical and electronic filing systems for streamlined document management.
- Developed and maintained strong relationships with vendors, suppliers, and contractors to support operational needs.
- Prepared customized proposals tailored to diverse client requirements, effectively showcasing company capabilities.
Education
No Degree - CompTIA Security
University of The District of Columbia
Washington, DC05-2026
Skills
- Advanced Call Prioritization and Resource Allocation
- Leadership and Team Coordination
- Proficiency in Computer-Aided Dispatch (CAD) Systems
- Operation of Two-Way Radios and Multiline Telephone Systems
- Monitoring of CCTV, Building, and Classroom Alarm Systems
- Sound Decision-Making and Problem Solving Under Pressure
- Coordination and Collaboration with Multi-Agency Responders
- Training, Onboarding, and Ongoing Development of Dispatch Personnel
- Effective Decision-Making and Situational Awareness in Fast-Paced Environments
- Knowledge of Law Enforcement Protocols, Procedures, and Confidentiality Policies
- Compliance with Emergency Response Protocols and Regulatory Standards
- Accurate Record-Keeping and Comprehensive Incident Documentation
Certification
- APCO Public Safety Telecommunicator Instructor – Valid through 2027
- APCO Public Safety Telecommunicator (PST) – Valid through 2026
- APCO Emergency Medical Dispatch (EMD) – Valid through 2026
- First Aid and CPR Certification – Valid through 2027
- Basic Life Support (BLS) Certification – Valid through 2027
- NCIC/WALES Certification – Valid through 2026
- Introduction to Information Technology – Successfully completed on November 12, 2024
Timeline
Senior Police Dispatcher
George Washington University Police Department
04.2025 - Current
Police Dispatcher
George Washington University Police Department
11.2017 - 04.2025
Police Dispatcher
Howard University Police Department
01.2017 - 11.2017
Office Manager
Stillwater Septic Sewer and Drain Cleaning, Inc.
02.2015 - 01.2017
No Degree - CompTIA Security
University of The District of Columbia
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