Geanna Abdallah
Marathon,Florida
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
14
14
years of professional experience
Work History
Bartender
Locanda Capri
01.2024 - Current
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
Supervisor of Operations
Back To Back
05.2023 - 11.2023
- Interceded between employees during arguments and diffused tense situations.
- Monitored front areas so that questions could be promptly addressed.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Acted as a liaison between upper management and staff members, effectively communicating expectations from both parties while addressing any concerns that arose during operations.
- Adapted quickly to changing business needs, ensuring the operations team was always prepared for any shifts in demand or industry trends.
Supervisor
Blu Bistro + Bar
05.2020 - 05.2023
- Frequently inspected production area to verify proper equipment operation.
- Conducted regular reviews of operations and identified areas for improvement.
- Educated staff on organizational mission and goals to help employees achieve success.
- Solicited customer feedback to identify and improve on areas of weakness.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Customer Service Representative
Summer Senses Luxury Resort
01.2019 - 10.2019
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Answered constant flow of customer calls with minimal wait times.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Front Desk Agent
Clarion Choice Hotel
03.2014 - 11.2018
- Trained new staff members in customer service techniques and hotel operations.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Coordinated group bookings successfully, handling all logistics from reservation confirmation to departure arrangements.
Bank Teller
Bank Of Jordan
01.2010 - 05.2013
- Educated customers on use of banking website and mobile apps.
- Assisted customers with compromised debit cards and issued new credentials.
- Monitored and verified suspicious activity on customer accounts.
- Calculated fees due, interest and change for customer transactions.
- Educated customers on banking products, enabling them to make informed decisions about their finances.
Education
Bachelor of Administrative Studies - Business Administration And Management
Birzeit University
Jordan 05.2012
Skills
- Customer Service
- Conflict Resolution
- Staff Development
- Motivational Leadership
- Data Entry
- Attending Multiple Customers
- Credit and Cash Transactions
- Clear and Effective Communication
- Hospitality and Accommodation
- Hospitality Service Expertise
- Staff Management
- New Hire Training
- Cash Handling and Management
- Bartending License
- Teamwork and Professionalism
- Professional Service Standards
Languages
Arabic
Full Professional
English
Full Professional
Greek
Full Professional
Norwegian
Limited Working
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The aim of life is to live, and to live means to be aware, joyously, drunkenly, serenely, divinely aware.
Henry Miller
Timeline
Bartender
Locanda Capri
01.2024 - Current
Supervisor of Operations
Back To Back
05.2023 - 11.2023
Supervisor
Blu Bistro + Bar
05.2020 - 05.2023
Customer Service Representative
Summer Senses Luxury Resort
01.2019 - 10.2019
Front Desk Agent
Clarion Choice Hotel
03.2014 - 11.2018
Bank Teller
Bank Of Jordan
01.2010 - 05.2013
Bachelor of Administrative Studies - Business Administration And Management
Birzeit University
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