Geanna Gagner
White Bear Lake,MN
Summary
On time, easy going, friendly hard worker. Customer service is my skill set as I've been in the field for 7 years, accounting, managing and being accountable for mistakes needing to be taken care of. Very easy to adapt to new environments. Willing to multitask. Always wanting to go above and beyond for employer or customers needs. Authorized to work in the US for any employer Organized Office Administration Specialist known for high productivity and efficient task completion. Skilled in document management, scheduling coordination, and data entry with proficiency in Microsoft Office Suite, QuickBooks, and CRM software. Excel at communication, problem-solving, and time management to ensure smooth office operations and support team objectives.
Overview
9
9
years of professional experience
Work History
Office Administration Specialist
State of Minnesota Department of Human Services
Vadnais Heights, MN
04.2023 - Current
- Monitored office supplies inventory and placed orders when necessary.
- Operated office equipment such as copiers, scanners, fax machines.
- Assisted with onboarding of new employees by providing information packets and training materials.
- Coordinated logistics for conferences and other special events.
- Copied, sorted and filed records of office activities and business transactions.
- Collaborated with administrative support to oversee calendars and prioritize meetings and appointments.
- Filtered emails based on importance and escalated issues to leadership.
- Troubleshot office equipment, computer hardware and software issues.
- Typed, formatted and edited correspondence and other documents.
- Compiled data from various sources into reports and spreadsheets.
- Operated photocopiers and scanners, facsimile machines and personal computers.
- Opened, sorted and routed incoming mail and prepared outgoing mail.
- Trained staff members to perform work activities and use computer applications.
- Conducted research on topics related to office operations.
- Replenished office supplies, placing new orders for restocking to maintain inventory.
- Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays.
- Explained company personnel policies, benefits and procedures to employees or job applicants.
- Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
- Reviewed files, records and other documents to obtain information or respond to requests.
- Prepared invoices, bills, receipts, purchase orders.
- Greeted visitors, answered phone calls, and directed inquiries to appropriate personnel.
- Computed, recorded and proofread data or reports.
- Prepared meeting agendas, attended meetings and recorded and transcribed minutes.
- Provided administrative support to management team.
- Completed and mailed contracts, invoices or checks.
- Provided technical assistance to staff members regarding computer issues.
- Organized travel arrangements for staff members including flights, hotels, car rentals.
- Delivered messages and ran errands.
- Answered telephones, directed calls, and took messages.
- Coordinated onsite training events with outside vendors and online webinars.
- Maintained updated knowledge through continuing education and advanced training.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Utilized various software and tools to streamline processes and optimize performance.
- Completed routine maintenance and repair.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Customer Service Representative
Cub Foods
White Bear Lake, US
10.2015 - Current
- I am a customer service manager and deal with helping customers in store find items they need, help assisting on the phone, and if any issues come up at the cash register
- I have also done book keeping for my job and balancing out the previous days work and how much money the store has made
- I have been a manger on duty and was responsible for helping close store at the end of the evening, assisting in help with customers needs
- Answered general questions
- Assisted customers with a warm and professional attitude
- Resolved customer information and complaints
- Handled online orders and credit card transactions
- Responsible for cashier duties
- Responsible for tracking and maintaining inventory
- Provided policy and service information
- Performed customer service surveys
Education
High school diploma -
Afsa High School
Vadnais Heights, MN06.2014
Skills
- Bookkeeping
- Accounting
- Microsoft Outlook
- Customer service
- Accounting software
- Accounts receivable
- Payroll
- Microsoft Word
- Microsoft Powerpoint
- IOS
- Microsoft Office
- Organizational skills
- Technical Support
- Verbal communication
- Meeting coordination
- Calendar management
- Document management
- Scheduling appointments
- File organization
- Telephone reception
- Mail handling
- Scheduling
- Administrative support
- Technical support
- Inventory management
- Scanning and copying
- Managing office supply inventory
- Hospitality and accommodation
- Meeting planning
- Supply inventory
- Booking travel
- Office management
- Customer engagement
- Document scanning
- Inbound phone call handling
- Time management
- Word processing
Personal Information
Authorized To Work: US
Affiliations
- Worked along side staff members with DCT to help log and create Master Tracking Lists for DCT/DHS Split happening Jul 1 2025.
- Helped send out breach letters to affected clients within Community Based Services within a timely manner.
- Correctly enter in EIORS when ordering items for office supplies, staff length of service gifts, items needed for staff I.E headphones, mice, keyboards, webcams.
- Making staff employee badges, and security badges with System Symmetry.
- Looked through SWIFT ER program for data base purposes.
- Acknowledge within Avatar NX for help in looking up client database information for executives, supervisors, managers.
- Knowledge of Access, program used for client based files to be entered, labels printed and stored at an off-site facility when no longer needed.
Timeline
Office Administration Specialist
State of Minnesota Department of Human Services
04.2023 - Current
Customer Service Representative
Cub Foods
10.2015 - Current
High school diploma -
Afsa High School
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