Geanna Watson
House Springs,MO
Summary
I have over 10 years of extensive customer service experience, over 2 years of healthcare office administration, and offer a friendly demeanor and willingness to learn. I have the ability to quickly grasp new concepts effectively. I'm committed to maintaining high levels of customer service, problem solving skills, organization, and being self motivated. Adept at managing multiple tasks, adaptability to changing circumstances, and consistently focused on achieving results.
Overview
16
16
years of professional experience
Work History
Medical Receptionist/Front Desk
Specialists in Gastroenterology
03.2023 - Current
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families in an office of 7 specialist providers.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Supported positive patient experience by offering assistance to patients in completing intake forms and collected necessary documentation.
- Maintained accurate electronic health records using specialized medical software systems.
- Coordinated patient scheduling, check-in, check-out obtaining co-pays, and payments for billing.
- Coordinated insurance verification processes, referrals, and authorizations to ensure coverage for patient procedures.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies to protect patient privacy.
- Assisted in maintaining accurate patient records, ensuring compliance with healthcare regulations.
- Trained new reception staff, fostering a collaborative work environment focused on quality care delivery.
Assistant General Manager
A&W Restaurants
05.2022 - 01.2023
- Oversaw daily operations, ensuring compliance with health regulations and company policies for safety standards.
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Fostered a supportive work environment that enhanced employee performance and retention.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations. Ensured compliance with health and safety regulations by regularly inspecting the facility, equipment, and staff practices, implementing strict sanitation guidelines and facility maintenance throughout the establishment.
- Enhanced team performance by providing regular coaching and feedback to over 40 employees.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
Data Analyst
Intertel, Inc.
02.2021 - 03.2022
- Maintained accuracy in data entry and validation procedures, ensuring high-quality datasets.
- Documented findings and prepared detailed reports.
- Increased client satisfaction by providing timely updates on the progress of claims investigations.
- Prepared comprehensive reports detailing investigative findings to facilitate informed decision-making by adjusters and supervisors.
- Adhered to regulatory compliance requirements throughout the entire investigation process, reducing risk exposure for both company and clients alike.
- Identified suspicious losses and contacted manager for investigative assistance.
- Conducted thorough investigations to resolve insurance claims and identify fraudulent activities.
- Documented drug transactions by calling doctor offices and pharmacies to verify insurance claims.
- Analyzed up to 50 case files daily, documenting findings to ensure accuracy in claim assessments.
Crew Member
McDonald's
08.2009 - 09.2017
- Provided exceptional customer service in fast-paced environment.
- Operated kitchen equipment and maintained cleanliness standards.
- Handled cash transactions accurately and efficiently.
- Took orders, prepared meals, and collected payments.
- Followed stringent health and safety regulations during food handling.
- Trained new crew members on operational procedures and best practices.
- Worked front counter, drive-thru, kitchen and other areas.
Retention Specialist
Convergys
02.2017 - 08.2017
- Utilized CRM systems to track interactions and assess effectiveness of retention efforts.
- Handled over 40 escalated customer complaints per day, de-escalating situations while finding mutually beneficial resolutions.
- Developed retention strategies to enhance customer loyalty and reduce churn rates.
Education
No Degree - Paralegal Studies
Saint Louis Community College
St. Louis, MO01-2030
High School Diploma -
Seckman Sr. High School
Imperial, MO05-2011
Skills
- Extensive Customer Service Experience
- OSHA Compliant
- HIPAA Compliant
- Team Management, Hiring, Training, Shift Scheduling
- Relationship building and management
- Data analysis
- Front desk operations, Medical Terminology
- Insurance verification, Referrals, Authorizations, Scheduling
- EMR/EHR Management, Charting and Documentation
- Office administration
- Microsoft office
- Typing and filing
- Organization and time management
- Administrative support
- Payment collection
Timeline
Medical Receptionist/Front Desk
Specialists in Gastroenterology
03.2023 - Current
Assistant General Manager
A&W Restaurants
05.2022 - 01.2023
Data Analyst
Intertel, Inc.
02.2021 - 03.2022
Retention Specialist
Convergys
02.2017 - 08.2017
Crew Member
McDonald's
08.2009 - 09.2017
No Degree - Paralegal Studies
Saint Louis Community College
High School Diploma -
Seckman Sr. High School