Geatano Derobertis

Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.

Customer-oriented business approach with over 10 years of experience focused on increasing production and minimizing downtime. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen.

Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.

• General manager, Staples, 06/2017, Present, Staples President's club award winner. Awarded to the top 25 GM’s in the company., Turned operating profit around almost 1100%. In 10 calendar months we turned a negative 125k operating profit into a plus 75k., District leader in customer service and print and marketing services. Helped train and develop other leaders in the company. Conducted conference calls which resulted in positive comps in several top metrics., Finished last year top 25 total rank in the entire company, Huge personal motivation comes from training, Coaching and developing. Responsible for promoting 14 team members in 4 years to higher positions within the company., Oversaw positive operation profits every year as General Manger, Positive shrink/inventory results every year, Won HR/LP General Manager of the Year in 2022, Runner up for regional sales metrics MVP award, Platinum customer service all 7 years as General Manager, Participant in District Manager training program, District customer service captain for 18 stores. Responsible for driving 80% or better customer service scores. Achieved goals via store visits, One on one service reviews with General managers and district conference calls., District captain all 9 years with Staples
• Sales manager, Staples, 10/2016, 06/2017, District sales captain, helped coach and train peers through visits, Conference calls and meetings., Developed and coached 8 team members under me to higher positions in the company., Turned around several key sales metrics in the highest volume store in the district., Platinum YTD customer services scores in both stores as Sales manager., Promoted 4 entry level associates to supervisor positions, Designated as sales manager help when other stores struggled and needed training
• Store Manager, The Sports Authority, 11/2015, 10/2016, Waterbury, CT, Responsible for leading all store operations and corporate initiatives including safety training, store marketing and company announcements., Hold all staff accountable through progress reports and weekly sit down meetings with management and department staff., Responsible for scheduling team members and staying under budget while making sure store is properly staffed at key business hours., Help to merchandise and coordinate store seasonal set changes by department in accordance with Sports Authority’s merchandising guidelines., Recruit, interview, train and develop Sales Team talent., Source, screen, interview candidates for all positions within the store using Kronos Hiring System., Effectively lead the Sales Team and entire Store in driving Sales, Customer Service and Recovery by directing and acting as a role model in a competitive environment., Use reports and analysis to identify opportunities for improvement & develop + execute plans to exceed Sales Budget, improve key customer satisfaction and key selling metrics., Establish and communicate daily, weekly and monthly goals to Sales Team and Department Managers to achieve store goals.
• Sales Team Leader & District Sales Captain, The Sports Authority, 11/2008, 01/2015, Danbury, CT, Waterbury, CT, West Hartford, CT, Drove West Hartford store from being last in the district in overall metrics to #1 before being promoted to Store Manager., Selected by the region to help set up the new Bridgeport Sports Authority along with leading the training of the company's new employees., Selected by the regional Vice President to give input and put together a fitness app now used in stores for a more effective and interactive way for customers to purchase fitness equipment that meets their specific needs., Responsible for all major sales metrics and 75+ employees’ average between three stores., Recruit, interview, train and develop Sales Team talent., Effectively lead the Sales Team and entire Store in driving Sales, Customer Service and Recovery by directing and acting as a role model in a competitive environment., Using reports and analysis, identify opportunities, develop and execute plans to exceed Sales Budget, improve key customer satisfaction and key selling metrics., Establish and communicate daily, weekly and monthly goals to Sales Team and tactics to help achieve the store’s sales goals., Hold weekly conference calls with Sales Managers in the district to review numbers, company initiatives, as well as go into other stores and train/develop managers and staff.
• Sales Lead, Best Buy, 02/2005, 06/2008, Brooklyn, NY, Worked in various departments as needed to help assist customers., Top class salesmen for Best Buy- Won Sales MVP 3 straight months in a row., Continually met and exceeded sales expectations while maintaining a high level of customer service, Merchandise and recover store as needed

References available upon request