Geatgens Cherizol
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
14
14
years of professional experience
Work History
Special Weapons and Tactics (S.W.A.T)
DeKalb County Sheriff's Office
Decatur, GA
02.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Worked flexible hours across night, weekend, and holiday shifts.
Executive Protection to the Sheriff
DeKalb County Sheriff's Office
Decatur, GA
03.2023 - Current
- Coordinated logistics for secure transportation of clients, maintaining discretion and efficiency throughout operations.
- Developed and implemented tailored security protocols for high-profile clients, ensuring optimal safety measures.
- Conducted thorough security assessments to identify vulnerabilities in client environments.
- Minimized risks during public appearances by coordinating with local law enforcement agencies and ensuring proper crowd control measures.
- Developed and maintained a professional network within the security industry, which facilitated access to valuable resources and information when needed.
- Utilized various hand and power tools to secure premises and increase protection.
- Provided excellent customer service by promptly addressing client concerns and ensuring their comfort during the execution of protection services.
- Reduced potential threats by performing comprehensive advance work for clients'' travel plans and event attendance.
- Provided discreet personal protection services, maintaining professionalism while fostering positive relationships with clients.
- Optimized transportation routes for protected individuals using GPS tracking systems, resulting in smoother trips that adhered to strict time schedules.
Deputy Sheriff
DeKalb County Sheriff's Office
Decatur, GA
12.2022 - 03.2023
- Responded to emergency calls, providing immediate assistance and support.
- Documented daily activities and incidents in detailed reports
- Developed strategies to de-escalate conflicts among inmates effectively
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Conducted routine and emergency head counts.
- Improved communication between staff members by participating in daily briefings and sharing critical information about inmate activities.
- Observed behavior of residents individually and in groups.
- Completed intake paperwork, fingerprints, and searches.
- Supported mental health initiatives for inmates by connecting them with appropriate resources and services within the facility.
- Reduced inmate altercations through proactive conflict resolution strategies.
- Assisted in intake and release of inmates.
Jail Emergency Service Team (J.E.S.T)
DeKalb County Sheriff's Office
Decatur, GA
11.2021 - 03.2023
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Worked flexible hours across night, weekend, and holiday shifts.
- Worked well in a team setting, providing support and guidance.
Workforce Real Time Analyst
Teleperformance USA
Miami, FL
03.2012 - 09.2018
- Analyzed real-time data to optimize workforce scheduling and enhance operational efficiency.
- Monitored key performance indicators to identify trends and recommend staffing adjustments.
- Collaborated with management to develop strategies for workload balancing and resource allocation.
- Created detailed reports on operational performance and communicated findings to stakeholders.
- Implemented process improvements that increased response times and overall service quality.
- Supported operations teams by providing timely and accurate information on agent availability and schedule adherence.
- Optimized schedules, forecasts, and other tools to present to management.
- Managed real-time inbound call traffic across multiple contact center locations.
- Enhanced scheduling accuracy by monitoring call volumes and adjusting staffing levels accordingly.
- Managed overtime, shift swaps, breaks and PTO requests.
Education
Patient Care Technician Certificate -
Everest Institute
Miami, FL05-2012
High School Diploma -
North Miami Beach Senior High School
North Miami Beach, FL06-2005
Associate of Arts - Social Work
Broward College
Fort Lauderdale, FL05-2007
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Dependable and responsible
- Calm under pressure
- Decision-making
- Verbal communication
- Critical thinking
- Attention to detail
- Flexible and adaptable
Timeline
Special Weapons and Tactics (S.W.A.T)
DeKalb County Sheriff's Office
02.2024 - Current
Executive Protection to the Sheriff
DeKalb County Sheriff's Office
03.2023 - Current
Deputy Sheriff
DeKalb County Sheriff's Office
12.2022 - 03.2023
Jail Emergency Service Team (J.E.S.T)
DeKalb County Sheriff's Office
11.2021 - 03.2023
Workforce Real Time Analyst
Teleperformance USA
03.2012 - 09.2018
Patient Care Technician Certificate -
Everest Institute
High School Diploma -
North Miami Beach Senior High School
Associate of Arts - Social Work
Broward College